HYPERFLY Reviews 23

Perfect quick response.

I’ve been buying from Hyperfly for years! They always provide the highest quality with exceptional customer service. You can tell it’s a family brand that genuinely cares about its customers and attention to detail. Dont believe the negative reviews. I’m looking forward to all their new releases.

Been a big fan of Hyperfly for years!! Love their designs and consistent quality ❤️‍🔥

The highest quality gear that has a fit for anyone that trains.
Their Gis and rashguards will always be my favorite fitting gear to train in.

I have been using Hyperfly since 2017 and I’m very proud of it. Their Gis have the best fit and team behind it is always outdoing themselves in their designs.
Their gear is high quality and their customer service is great! Best JJ brand in the market!

We love Hyperfly because of the amazing quality, but especially because our favorite athlete, Xavier Torres wears them!

Wonderful company. Have only ever been met with compassion and care. They align themselves with good passionate and caring people. Nothing but good experiences. They constantly elevate and keep up with current trends. But really, wonderful people, love them <3

I’ve been buying my kids gi and no gi gear from Hyperfly since they started training and love it

Gorgeous designs and great quality! My favorites are the Hyperlyte series, I love the fit and the different colorways. Also a big plus that they truly support and put women at the forefront of their brand.

Hyperfly products are top-tier. They use premium fabrics with classic and modern designs to meet the needs of athletes. The staff is helpful and committed to the customer. I’m a lifetime fan!

I needed to exchange my son's rash guard for a different size, and the process was very easy. I received the exchanged product very quickly. Great customer service!

I ordered a size A3 Gi and they sent me an F3. They also wouldn't let me exchange the Gi in person for the correct size even though I'm only about 2 miles from their warehouse, so I had to wait extra days and had to take time out of my day to send back their mistake and wait for the correct size. What a joke.

Always excellent with customer service and the products are high quality. I had my first order shipped recently, I usually pick up at the store, and it came super quick. I appreciate all the work, commitment, and dedication that the Hyperfly team exhibits.

Always have good experiences ordering from Hyperfly. This time was no exception. Bought a new gi for my son for the summer; it fits great, looks amazing, and I’m sure it will hold up just like his other Hyperfly gi’s have.

Bought something they sold pictured with a certain design online. When I got it in the mail it was a completely different design. No refund only product exchange so sent it back waited weeks for them to process and today I got an email that UPS delivered my package. I have not gotten any packages in the mail so now they kept the misadvertised hat, they kept my money and they wasted my time. Now trying to contact service team will be a nightmare like last time if they even follow through. Save yourself money, stress and a headache by purchasing absolutely anything and everything from literally any other company website other than HYPERFLY.

If there is any company in the world that has made an attempt to actively convince me to never do business with them again, it would have to be Hyperfly. It seems like they hire people to work for them as "customer service" whose job it is to argue and debate with the customer in an attempt to convince them that they were wrong to ask for support, and that it is the customers fault for having a bad experience. My issues with Hyperfly can be broken down into 2 parts.

1: Deceptive Business Practices.
I am new to BJJ and was looking to buy my first gi. I read some reviews online and heard that Hyperfly produced some of the best products so I decided to order from them despite living outside of the US. Due unfavourable rates of currency conversion and the fact that I had to pay approx. $100 to ship the gi internationally, I decided to buy one of their products that was on sale. It was not my favourite gi but I thought it would be worth saving 30% and settling for one of their less popular products. About 2 hours after making the purchase I received an email for Hyperfly informing me that there was currently a sale on ALL of their products, yet this information was nowhere to be found on their website. It seems that they intentionally mark down undesirable products or surplus stock on their website while intentionally hiding the fact that there is a sale from new customers, pushing new customers to buy particular products while returning customers get to take advantage of the sale. I personally find this to be pretty heinous and seems like the perfect way to leave new customers with a sour taste in their mouths. Imagine spending hundreds of dollars on a product only to find out that you had just been tricked out of participating in a sale.. This leads me to my second point of criticism.

2: Terrible Customer Service.
Naturally, upon finding out about their scammy secret sale, I immediately emailed support to switch my gi for the one I would have preferred. This was 2 hours after making my purchase, before the shipping process started, and it would have been the middle of the night in America. Meaning that if the customer service team was actually working, they would have been able to easily rectify my issue in minutes. Unfortunately, I received no reply. I waited a couple of days and emailed again, still no reply. They packed and shipped the gi that I didn't want anymore, still no reply. Three weeks later after the gi had arrived I got an email from them asking me to review the product. I left a 2 star review on the website, stating that I appreciated the quality of the product but was deeply unsatisfied with the lack of support I received and the fact that my tickets were ignored. I got a reply back from Hyperfly support informing me that I had never emailed them and asked me if there was anything they could do to rectify the issue LOL so I then took the time to explain my concerns to the customer service person clearly and respectfully, outlining the fact that I had emailed multiple times for assistance and conceding that I didn't expect them to pay to ship back the gi and send me the one that I wanted, as this would have cost the company hundreds of dollars. I also included a screenshot proving that I sent multiple request for support. I got another reply insisting that they never received the emails, and that they had "looked into it" and found out that there was no mistake on their end and there was no error with their email system ??? um okay bro but you already have proof that I sent the emails so I am not sure why you are trying to debate that point. They also tried to explain to me that I actually had benefitted from the sale because I bought a gi that was 30% off, completely ignoring my feedback and the reason for my complaint. They also told me that even if they had responded to my ticket, they wouldn't have done anything to rectify the situation because I am an international customer. Correction, I was an international customer, past tense lol I will never be shopping with this business again.

It seems clear that the intent of this business is to milk you for a quick buck and then gaslight you into enjoying the terrible purchasing experience that they intentionally created to scam customers. You might make a purchase from them and it will work out just fine, because their products seem to be well made and high quality.. But, god forbid you actually need some kind of assistance beyond handing them your money and receiving a product in return. Be careful if you choose to make a purchase from Hyperfly, personally I'm going to spend my money with a company that is willing to do the bare minimum to ensure their customers have a positive experience.

Refused to accept my exchange (not refund, an exchange for a larger size), after spending $80 for a rashguard. Wanted to charge an additional $25 for a cleaning fee, citing deodorant stains, that were not present when I mailed it back. SAVE YOUR MONEY, buy your jiu jitsu/MMA from a company that values its customers. Not this one.