I have been using Hyperfly since 2017 and I’m very proud of it. Their Gis have the best fit and team behind it is always outdoing themselves in their designs. Their gear is high quality and their cus... Toon meer
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Gorgeous designs and great quality! My favorites are the Hyperlyte series, I love the fit and the different colorways. Also a big plus that they truly support and put women at the forefront of their b... Toon meer
Always have good experiences ordering from Hyperfly. This time was no exception. Bought a new gi for my son for the summer; it fits great, looks amazing, and I’m sure it will hold up just like his oth... Toon meer
Bedrijf heeft geantwoord
Refused to accept my exchange (not refund, an exchange for a larger size), after spending $80 for a rashguard. Wanted to charge an additional $25 for a cleaning fee, citing deodorant stains, that were... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Hyperfly is a premium martial arts apparel brand born from the Brazilian Jiu-Jitsu community. Based in San Diego, CA, we design and craft high-performance gis, rash guards, shorts, spats, and accessories built for serious practitioners — from first-time white belts to elite competitors on the world stage. Everything we make is engineered for the demands of the mats: premium fabrics, precision construction, and designs that reflect the culture of BJJ and combat sports. We ship directly to customers worldwide and partner with trusted distributors across Asia, Europe, Australia, and the Americas to bring Hyperfly gear to grapplers everywhere. At Hyperfly, we're more than a gear brand — we're part of the community. Our commitment is to deliver products that perform at the highest level, backed by customer service that keeps you on the mats.
Contactgegevens
92121, San Diego, Verenigde Staten
- 7604480646
- service@hyperfly.com
- hyperfly.com
3,8
Goed
23 reviews
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Awful customer service who body shame for ill fitting gi
I am extremely disappointed with my experience with Hyperfly.
I originally purchased a gi that didn’t fit and, after consulting with their customer service team and following their advice, I paid out of pocket to return it and ordered another one they recommended. Unfortunately, the second gi also fit very poorly — even after shrinking it — making it unusable for both training and competition.
When I raised these concerns, instead of taking responsibility for their poor sizing guidance, Hyperfly told me the issue was due to my “body type” and that “any gi will most likely always fit on the baggy side.” Not only is this dismissive, but it also came across as body shaming. For a company that sponsors athletes with similar builds to mine, this explanation felt unacceptable.
On top of that, I have reached out to customer service multiple times and have either been ignored or brushed off with a generic 15% discount code — essentially no resolution at all. I’m now stuck with an expensive, unwearable gi and no accountability from Hyperfly.
This is not the level of service or professionalism I expected from a brand with their reputation. Once they have your money, don’t expect them to stand behind their products or provide meaningful support if things go wrong.
1 september 2025
Review zonder uitnodiging
Best customer service experience EVER (thank you Kalyn)!
Kalyn was absolutely outstanding. We ran into a few problems, and she helped us from start to finish with the entire process. I have never worked with such exceptional customer service. My husband and I will continue to purchase from Hyperfly (and recommend them) not just for their quality, but due to their stellar customer service. Truly I cannot thank Kalyn enough for all the hard work she put into making sure we were/are satisfied!!
Side note, if you are not happy with your Gi or the sizing is off email/call hyperfly... they really do go above and beyond to make the customer happy!
14 december 2023
Review zonder uitnodiging
Hyperfly EU
Firstly the Gi - Hyperfly BJJ Gi ProComp 3.0 black. RUBBISH! For the price I expected more. I can get a Gi like this off ebay for £50. Secondly shipping. When i order a product from Ireland (I live in England), I do not expect to pay £60 customs charge. This product was either shipped with the incorrect customs code or the staff at Hyperfly know and just conveniently don't tell you. I also tried to leave a review on the website, but what a surprise, that functionality is disabled. I will not order another Hyperfly Gi again and I will not recommend. I guarantee you Hyperfly will say "customs charges are out of our control".... YAwn.
2 juni 2021
Review zonder uitnodiging
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