Iamsleepy Reviews 

Having read the recent 1-star reviews, I can unfortunately agree with every single one of them.

I ordered a bed at the beginning of July, only to receive four wooden posts one for each corner. After sending multiple emails and chasing the company repeatedly, I eventually received the rest of the bed. However, when I opened the box, there were no instructions and, more importantly, no slats.

Fast forward 7 weeks, and despite numerous promises and delivery dates for the missing slats, I am still waiting. I have now asked them to collect the bed and issue me with a full refund.

The whole situation is honestly a joke. If the slats haven’t been sent, why not just be honest and say so instead of repeatedly giving false delivery dates? I was even asked to leave a positive review, which is unbelievable given the experience I’ve had.

I completely understand that delays can happen, but this is on another level. The lack of communication, repeated broken promises and the fact that I still don’t have a usable bed after all this time is extremely disappointing.

Please be very careful before purchasing from this company. My son is still left without a proper bed to sleep on, 11 weeks after ordering.

Very poor communication and professional service standards.

Bed was over 2 weeks late with no updates unless chased, and the responses where one word or single sentence answers without a thanks or hello on the email just "I'm checking this now"

The bed itself finally arrived and was completely missing the bed slates and there were zero instructions on how to put the bed together

We are still chasing this with little to no response.

Beautiful bed delivered within reasonable timeframe , thank you! Great Customer Service

SCAM – DO NOT BUY FROM THIS COMPANY

This company is a scam based on my experience.

I paid £229 for a complete children’s floor bed on 16 August. For more than a month I was given excuse after excuse and multiple false dispatch promises.

When I eventually tried to cancel, the seller persuaded me to keep waiting and told me I would “100% get what I paid for.” He also promised an additional gate and repeatedly pressured me to remove my negative Trustpilot review.

What eventually arrived?

14 pieces of timber.

That is it.

No complete bed.
No instructions.
No fixings.
No proper assembly holes.
Some pieces are cracked.

My two-year-old daughter has been sleeping on a mattress on the floor for over a month while I waited for the bed this company repeatedly promised me.

I have now reported the transaction to American Express and will be reporting the company to the relevant consumer authorities.

Avoid this company. In my experience this has been an outright scam.

I am writing to formally express my disappointment and frustration regarding my order.

My bed was meant to be delivered this week, yet I am still without my order and have received no clear update regarding its delivery. I was specifically told that I would receive an update within 24 hours, but it has now been over a week since I first contacted you and I am still waiting for a response.

This is extremely disappointing and unacceptable. I have been left without the product I ordered, with no clear communication or indication of when this situation will be resolved.

At this stage, I no longer wish to wait for the order. I am therefore requesting a full refund.

Please confirm in writing that my order has been cancelled and that my full refund is being processed. I would also appreciate confirmation of when the refund will be returned to my original payment method.

I would like this matter resolved promptly rather than receiving another generic update or further delay. If I do not receive confirmation of the refund within the next few working days, I will consider taking the matter further through the appropriate channels.

I look forward to receiving your prompt response and confirmation that my refund has been processed.

Delivery took longer than expected (5 weeks from order) had some issues, but customer service were really helpful especially Mike and got the issues resolved for me. The bed is really good quality too.

Unfortunately our experience with this company is rather bad. We have been waiting for the delivery for over a month. Had to chase it so many times. Finally the bed got delivered, wrapped up in black shrink wrap, no box, no padding. And what is more frustrating- no instruction how to build it. We have chased it several times and now, after 2 weeks of waiting, they have stopped replying to us.
It has been month and a half and our toddler has nowhere to sleep.

Great customer service and well made bed . Recommend

Very good communication and will use this business in the future
Excellent customer support and fast refunding with Klarna

Fantastic customer service! My daughter absolutely loves her new bed from I Am Sleepy. The transition from her cot bed was completely seamless ❤️

The Delivery was late but value for the money for the bed we’ve purchased is truly unbeatable. Similar beds with gate stands 100 quid more!

We had a small issue with the bed and they fixed it with no hesitation. Really kind and friendly service

I purchased a floor bed for my toddler. The customer service was great and helped me with any questions I had. The quality of the bed is great, very sturdy and solid. My son adores it!

It’s a scam. Do not order from this website. Luckily my bank has given me the money back they scammed me out of. Constantly delaying delivery date, spent almost £300 and never got the money back. Spelling of all the emails is completely wrong and everything felt off as soon as I paid.

Extremely poor experience – avoid

Unfortunately, my experience with this company has been appalling.

It has now been over a month since I placed my order and I still do not have it. Throughout that time I have been given repeated assurances, changing delivery timeframes and promises that someone will “check and let me know”, only for days to pass with no further communication.

The tracking information has also done very little to reassure me. I have repeatedly been told that tracking would update or become active, yet the information provided has either been unclear or has not matched what I was being told directly by the company.

The most frustrating part has been the communication. Each time I chase, I seem to receive another reassurance or estimated timeframe, but very little in the way of concrete, verifiable information about where my order actually is.

I was initially concerned about whether the company was legitimate, and unfortunately the way this order has been handled has done very little to reassure me. I have since seen reviews from other customers describing similar issues with delays, tracking and communication, which is particularly concerning.

I don’t leave reviews like this lightly, but after more than a month of chasing and repeatedly being told that an update is coming, I think other potential customers deserve to know about my experience.

Based on my experience so far, I absolutely would not recommend this company.

If my order eventually arrives and the company resolves the situation properly, I will update this review accordingly.

Reading other people reviews im not convinced ill even receive a full bed!

We wish we had never used this company!

**PLEASE AVOID AT ALL COSTS**

I placed an order at the end of July and have just received my second delivery, after having to chase the company multiple times because I genuinely feared I was being scammed.

Unfortunately, my concerns have not gone away. I now have two heavily damaged boxes containing what I can only describe as random pieces of wood and I still don’t have anywhere near enough parts to actually build a bed frame!

To make matters worse, I have received no instructions and no fixings, so I have absolutely no idea how many more parts are still missing or even whether I have received the correct components.

It is now late August and, after nearly a month, I still don’t have a usable bed. The whole experience has been incredibly frustrating and the customer service has been shocking.

At this point, I simply want a full refund

If you’re considering ordering from this company, I would strongly recommend thinking twice

**PLEASE AVOID AT ALL COSTS**

Had such a great experience with the customer service at I Am Sleepy, particularly Mike who was so helpful throughout. I needed to arrange a return after changing my mind about a bed, and he was really understanding and flexible in helping me get it sorted. Communication was clear, replies were really quick and everything was handled in such a friendly and personal way. Really appreciated Mike’s help and how easy he made the whole process!

The bed itself is lovely quality — solid wood, sturdy and exactly what I was looking for. It was also thankfully easy to assemble, as the instructions were missing from the package.
Unfortunately, the overall experience was let down by the delivery time and customer service. The bed took around four weeks to arrive. I was initially told it would be dispatched on 12/8, then 14/8, and eventually received a tracking number. However, it didn’t actually leave the warehouse until 18/8. Communication was a mixture of email and text messages. Mike was helpful and polite via email, and kindly upgraded my bed to the assembled version as a gesture for the delay, which I really appreciated. He also promised to include a little gift for my child as part of the gesture, but unfortunately this wasn’t included.
The text message communication was particularly frustrating. The person responding wouldn’t answer my calls and instead repeatedly texted asking me to explain the problem. There were also several different explanations given for the delays, including a server breakdown and being short-staffed.
Overall, I’m very pleased with the quality of the bed, but the long wait, multiple delays and what felt like false promises regarding dispatch made the experience disappointing. Mike has since compensated us with a further partial refund due to our experiences and should this company sort out their dispatch issues, I imagine they'll do very well as the quality is lovely.

Delivery took longer than expected, but the bed is absolutely beautiful. It is much better than we had anticipated in terms of quality and look. Highly recommend the product itself despite the delay!

Update: 8th Sept.
Spoiler alert. I wasnt wrong. I've been asked to remove the review however I felt like an update was more fitting.
After many promises of a bed, the tracking never budged from Poland. I was then promised another day but the drawers would then arrive 3-5 days later. I'd lost faith by this point and requested a cancellation.
Customer service very responsive, no issue there and I can say that I have now received a full refund. For that, I will up my review to 2 stars.

Happy to be proven otherwise, but as of the 24th Aug I have still not received my item.
Payment was taken on the 4th August.
I was promised tracking information, which did eventually come through but the goods have not be handed across to the shipping company, or the tracking hasnt been updated.
I've emailed customer service and will await a reply and happily update this review if I feel it needs to reflect better.