iCandy Reviews 772

Delivery was fine and arrived on time. However, I was shocked to find out that I had to pay £10 to return the item at my local Post Office (recorded delivery). For such a big and popular company, charging customers for returns is very disappointing. Because of this, I will not be ordering from them again.

Cancelled item before despatched by email. Still sent it out and still no email 🤷🤷

Fast delivery of first class baby items.

Very disappointed in the quality of the pram. Ordered an ICandy pip pram and it has came scratched on the frame and I haven’t even had chance to use it yet. If I wanted replacement I would have had to be without a pram again whilst I waited for the new pram to come after collection of the old so felt inclined to take a partial refund. Was only offered 10% which I do not believe reflects the quality and the condition i have received this pram in

So bought a travel system for in excess of £1500 from an approved retailer in October 2024. Son was born in May 2025 and probably started using the pram in June/july 2026.

Was using the pram over the course of the weekend and the handle system has completely detached from the chasis rendering the pram unusable and unsafe.

Read on the iCandy website that their products come with a 5 year warranty so was pleased with that.

Reading the website as it was an approved retailer I had to contact them directly this where the issues started.

Contacted the retailer who refused to recognise the warranty, then contacted iCandy whom even though it’s their product refused to process anything or even assist in any way with resolving the issue.

Been around in circles between the retailer refusing to acknowledge the warranty offered by the manufacturer and the actual manufacturer pretty much refusing acknowledge the issue with their retailers and their actual warranty.

If I’d bought a car and had a claim under warranty I wouldn’t expect the garage I bought it from to carry this out …. It would be the manufacturer !!

In any case after a lot of frustration and endless phone calls still no further forward with any warranty claim, I have however managed to get a refund and needless to say i wont be going anywhere near iCandy nor will I reccomend anyone to go near them.

Truly abysmal customer service and product quality given it was probably in use for 6 months.

Avoid at all costs.

Shockingly rude lady on customer service, she belittled me and spoke to me like I was a child and tried to have an argument when I told her she was being rude!

It’s taken 2 weeks for my box to arrive to put my faulty pram in (wheel snapped off and also won’t fold)

Now probably another 2 week wait to get it fixed and no pram/temp pram offered in the meantime.

Disappointed is an understatement.

You delivered the stroller to me, but it is not the color I ordered.

Box was absolutely battered

Excellent product. The only gripe I have is that the instructions are very vague and we had to go on YouTube to find out how to setup and operate it!

My wife bought the Peach 7 for our newborn. The sales rep in the store called it the Mercedes of the pram world, and she's not wrong. It steers beautifully. I highly recommend.

We bought the Pip pushchair in Sage and absolutely love it. We love how it looks and how it feels when pushing it, and also how flat and comfortable it seems for our newborn Granddaughter. It packs away so well that I can keep it in my car, ready for when I am called on for 'wonderful' grandparent duty.

Excellent products, strong and sturdy. Good customer service and return policy.

The rain cover is rubbish, I have to take the whole thing off my pram to be able to get to the baby.

I absolutely love my iCandy Peach 7 Complete Bundle in Pecan.

The colour is stunning – it feels so rich and elegant, and I’m constantly complimented on it when I’m out and about. It really does have that premium look and feel.

I love how adaptable the pushchair is. The ability to transition between carrycot and seat with ease makes it perfect for different stages, and everything feels secure and well-designed. It’s incredibly practical without compromising on style.

The free MiStand has been such a bonus – being able to use the carrycot at home is so convenient and makes life that little bit easier. It’s perfect for keeping baby close while I get things done.

It folds away easily, is straightforward to set up, and feels sturdy yet smooth to push. You can really tell the quality in every detail.

Such a beautiful, well-thought-out travel system – I’m so happy with this purchase.

Poor customer service- I ordered a foot much before Christmas which was promised to be sent out after the 4th January- came on the 9th February with no updates. I had to call twice and the customer service was appalling- with no reassurance just it should be sent out soon!
Will definitely not be buying from them again!!

Promptly delivered.

Easy to order. Quick delivery.

Item cost £17. Shipping to NI was £25 as apparently considered as Ireland and not UK. In addition, shipping took almost 2 weeks. At £25, I’d have expected it within a couple of days at most.

Had a little delay on one of the items but was kept informed a out delay promptly and package arrived by priority service great company and quality.

Good product,reasonable cost fir replacement part.
Pleased to be able to get correct replacment .
Quick delivery appreciated