Idealcombi UK Reviews 

I had the pleasure of using Idealcombi’s services today, and I couldn’t be more impressed. Ryan delivered outstanding workmanship while servicing a 12-year-old patio door that had become increasingly difficult to close. The issue was complex, but his extensive experience and technical expertise allowed him to resolve it with precision and care. Ryan is everything you’d hope for in a professional, punctual, well-prepared, and highly skilled. If you're based in Brixton and need servicing for your Idealcombi doors or windows, I highly recommend requesting Ryan. His commitment to quality and customer satisfaction truly sets him apart.

We had new windows fitted in May. A few minor niggles which was to be expected on a big job like ours. Ryan was here today and sorted everything out in a calm, easygoing manner. Thank you.

Fantastic aftersales service. Despite it being 4 years since our initial installation of windows and doors when we experienced a problem with opening our patio door, Damian and his Team of engineers came out within the week and resolved it. Thanks

I’ve been using Idealcombi for a while now and have always found them reliable. Like with any company, things don’t always go perfectly, but what really makes them stand out is the way they put things right when challenges come up. Their care and commitment is what makes me a returning customer. I truly appreciate the support I’ve received, and I wouldn’t hesitate to recommend them.

Such a helpful company - highly recommend!

Ryan our engineer swiftly replaced the glass in our window & also checked mechanism in door slider, & all still under warranty 😃

We had two windows catching and a door not closing well. Tom, their engineer, arrived and was very efficient and helpful. He resolved the issues and replaced a handle. He was polite, tidy and kind.

Handle on one door needed replacing. Tom (engineer) attended and did a brilliant job. In addition, he spent time talking me through how to properly maintain mechanisms for all my Idealcombi doors and windows. This was invaluable as we purchased the house 6 months after they had been fitted by the vendors.
Just one criticism….the customer service portal is very difficult to use, extremely time consuming and confusing. Would be far better to make tel calls to speak to customers who have a problem.

I had some issues shutting the sliding door. Ryan quickly identified and fixed the problem then proceeded to service the other sliding door and windows. Very friendly, professional and knowledgeable. An asset to the idealcombi UK team.

I had some issues with my 5+ year old windows. Ryan the engineer arrived promptly and rectified issues and replaced a part. Professional and knowledgeable service and I would say worth booking an Idealcombi engineer rather than a local window fitter. Thank you!

Thank you to Steve - really helpful in guiding the set up up our door/windows.
Cheers!

They sent me replacement screws promptly and without charge. Very nice.

We purchased our doors and windows five years ago and have been very happy with them. We have had a couple of relatively small issues where we have needed a visit from one of the technicians. Tom has been twice in total including a vist today. What a lovely, helpful, happy guy he is even though he had to travel the distance to our home in West Wales. We are very happy customers. Thank you. Well done Tom .

We have had multiple windows and 2 sets of sliding doors fitted in 2 separate sessions about 18 months apart as part of a major retrofit and extension of our 1995 house.
We find the product is exceptional - are very pleased with the appearance, thermal result and ease of operation.
Sales and technical help has for me been as good as I could ask.
Hence 5 stars.
Thanks Idealcombi

40% of the glass panels in the windows cracked. the first just after a year. not covered under their guarantee.
They have a specific cause that excludes cracks in glass after the first year. a very worrying exclusion and guess it is based on their products limitations!

I contacted Idealcombi to repair our patio doors. The service manager was extremely helpful and arranged for the the engineer to arrive at short notice, within a day. The repair was carried out well and efficiently. I appreciated his advice on maintaining the doors to keep them in good working order. Overall excellent service.

Recently had problems with my 5 year old sliding doors .. from start to finish these guys gave me prompt and extremely helpful advice on likely causes…was passed by Josh to correct Service dept and Sally kept me informed on all recommendations.. ALL SORTED and really pleased.. we built our house and have used these windows throughout.. Yes more expensive than conventional wood BUT totally excellent.. triple glazed .. and WELL WORTH THE COST

Really good Company

I chose Idealcombi as I had seen their products in a house nearby the service from the team was fantastic, spending lots of time helping us make the right choice and now having the windows and doors fitted we are thrilled with the results, brilliant product superb quality creating the effect we were hoping for, I would thoroughly recommend Idealcombi.

Pre-purchase assistance and technical help is exemplary.
Superb windows with excellent performance and engineering. These windows have made my house warm and quiet!
The post-purchase operation was also smooth and efficient, and the recommended installer, Ispas Installations, were also excellent.

I have used Ideal Combi on two projects and highly recommend them. The pricing is incredible, and the product quality is outstanding. Their customer service and installation deserve a 15/10. Faisil went above and beyond to ensure the ordering process, delivery, and installation were seamless. Val's attention to detail during the survey and installation was exceptional. I would use them again without hesitation and cannot recommend them enough!