Amazing service! She was kind, helpful, and went out of her way to make sure my issue was fully resolved. There was no pushback, and she handled everything quickly and efficiently. I really appreciate... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
It was a pleasure speaking with Zee A,, she has an excellent personality She is very knowledgeable regarding what I was calling about and some how i was able to open up everything and see my sc... Toon meer
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Saw recurring charges for $24.95/month on my credit card. When calling to cancel this service that I never signed up for, the rep kept stating, "One more thing before we cancel your plan, we have an o... Toon meer
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I signed up on the recommendation of another company to get better credit reports. After 3 months I didn't need the service, so I tried to cancel and couldn't find no way to cancel. So as last resort... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection. Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week. IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
Contactgegevens
Verenigde Staten
- 877-875-4347
- identityiq.com
4,0
Goed
477 reviews
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They make it impossible to cancel the…
They make it impossible to cancel the account.
I had to finally go through my bank and mark it as a scam.
This is a complete scam and any "Credit Repair" person that tells you to sign up for this is a scam too.
15 april 2025
Review zonder uitnodiging
Antwoord van IdentityIQ
Hello Tommy, we are unable to locate your account based on the information provided. To cancel our services, members have two primary methods that include calling our Customer Care Team during business hours or, where available, clicking the cancel button from the member dashboard. Please call our U.S.-based Customer Care Team at 877-875-4347, so we can assist.
Jasmine was very professional and…very patient and detailed in helping me
Jasmine was very professional and patient and explained everything in detail to put my mind and stress at ease she deserves the best in applause or anything for being so awesome
28 maart 2025
Review zonder uitnodiging
Antwoord van IdentityIQ
Thank you for sharing your experience with our Customer Care Center, Russell! We're always happy to assist.
No problem until I wanted to cancel…
No problem until I wanted to cancel account. Unable to cancel online. Waited 15 minutes to speak to someone and then 6 different offerS to keep me all with different pricing. ONLY AFTER 10 MINUTES SALES PITCH. WAS ABLE TO CANCEL ACCOUNT. BUYER BEWARE.
14 maart 2025
Review zonder uitnodiging
Antwoord van IdentityIQ
Hello Christopher, we have a record of your call on March 14, 2025, where we assisted you with canceling your account. Our records indicate you were on hold for 3 minutes and 30 seconds before being connected to an agent. Our records indicate your call lasted 5 minutes and 35 seconds. We attempted to contact you on March 18, 2025, and again on March 19, 2025, to assist but received no response. If you require further assistance, please call our Customer Care Center at 877-875-4347.
Finally was able to get hold of them…
Finally was able to get hold of them after 7 days. and they charged me $ 35 for the full month. The customer service was horrible!!!! Lady that answered the phone was acting very sarcastic ( like a clown) after I told her I have problems to login and cancelling my subscription.I hope they cancelled it. I feel not safe now i gave them all of my info. Please don't give them no Info.
11 maart 2025
Review zonder uitnodiging
Antwoord van IdentityIQ
Hello Olena, we are unable to locate your account based on the information provided. We do work with third-party partners who offer our credit and identity theft monitoring services. If a third-party partner is not transparent when offering our services, that is a violation of our partner agreement.
To cancel our services, members have two primary methods that include calling our Customer Care Team during business hours or, where available, clicking the cancel button from the member dashboard.
Please call our U.S.-based Customer Care Team at 877-875-4347, so we can assist.
I called to cancel but they cancel your…
I called to cancel but they cancel your account right away, not good business. IF you pay for a month you should get a month of service PERIOD. I'm going to dispute the charge for services not rendered, simple as that. UPDATE - IdentityIQ reached out to me, we spoke and they credited me for the charge which I appreciate, thank you!
20 februari 2025
Review zonder uitnodiging
Antwoord van IdentityIQ
Thank you for sharing your experience with our Customer Care Center, Andre! We're always happy to assist.
I needed help logging into my account
I needed help logging into my account. When I called in, I was quickly transferred to a kind customer service agent who helped me. The call was quick and easy. I appreciate that nowadays.
12 februari 2025
Review zonder uitnodiging
Antwoord van IdentityIQ
Thank you for sharing your experience with our Customer Care Center! We're always happy to assist.
Poor customer service they make it…
Poor customer service they make it impossible to cancel 1$ trail and I'm locked out of my account I don't recommend customer service is non existent no help through Instagram, Facebook, customer support email they don't answer the phone so zero customer service support do not enter credit card in there system
7 februari 2025
Review zonder uitnodiging
Antwoord van IdentityIQ
Hello, we are unable to locate your account based on the information provided. To cancel our services, members have two primary methods that include calling our Customer Care Team during business hours or, where available, clicking the cancel button from the member dashboard.
Please call our U.S.-based Customer Care Team at 877-875-4347, so we can assist.
Can't get ahold of anyone on the phone
Can't get ahold of anyone on the phone. Waited on hold for 30 min then it disconnected 3 different times same result. Update I called to cancel my account and finally spoke with someone and was told they have no record of me calling, but she did cancel my subscription for there service and then she asked me to change my review and since I've been busy and didn't change my review they have contacted me about it several times, seems they are more concerned about reviews than actual service. When I signed up for service I wasn't able to access anything and when I called they say they have no record of me calling but they sure do pay attention to the reviews.
4 februari 2025
Review zonder uitnodiging
Antwoord van IdentityIQ
Hello Dennis, we have no record of you calling our Customer Care Center. We spoke to you on Feb. 6, 2025, where we assisted you in canceling your account. Please call our U.S.-based Customer Care Team at 877-875-4347 if you need further assistance.
Would never advise to use this company
Would never advise to use this company. 1 they don't cancel your account when you call the first time and then charge you 34.22 again. 2 they don't give a refund when they take the money. They don't send you any information of your account they are scammers riding on your dollar.
1 februari 2025
Review zonder uitnodiging
Antwoord van IdentityIQ
Hello, we are unable to locate your account based on the information provided. Our services include 24/7 identity and credit monitoring, real-time alerts, monthly alert recaps, monthly billing statements, and more. Members have two predominant methods to cancel their services. This can be done by calling our Customer Care Center during business hours at 877-875-4347 or, where available, clicking the cancel button from the member dashboard. Please call our Customer Care Team if you need further assistance.
Love y'all support customer support
I only made an account with that $1 trial period so I can see my credit score really quickly, and canceling was very easy I thought it was gonna be troublesome but y'all have very good customer support, and later on I might consider signing up again
23 januari 2025
Review zonder uitnodiging
Antwoord van IdentityIQ
Thank you for sharing your experience with our Customer Care Center, Raegan! We're always happy to assist.
Very respectful and helpful
Very respectful and helpful. This representative was very professional and I appreciated his good attitude towards the situation I was in. He was very supportive and understanding. Thank you for all your help hector ur one of the nice representatives!!! Hector was very knowledgeable and not pushy in any way
13 januari 2025
Review zonder uitnodiging
Antwoord van IdentityIQ
Thank you for sharing your experience with our Customer Care Center, Daniel! We're always happy to hear how amazing our team is!
Empowering customer care
Jacqueline empowered me to use features of Identity IQ I was unaware of to build value. I was calling to cancel.and she did not feel pushy about keeping my business.
13 januari 2025
Review zonder uitnodiging
Antwoord van IdentityIQ
Thank you for sharing your experience with our Customer Care Center, Gina! We're always happy to assist.
I was about to cancel my service with…
I was about to cancel my service with identity IQ, but he made me stay and explained everything to me and I really appreciate his time and his help
10 januari 2025
Review zonder uitnodiging
Antwoord van IdentityIQ
Thank you for sharing your experience with our Customer Care Center, Sam! We're always happy to assist.
precision provision
The response to my situation was swift and completely effective. The person responding was courteous, knowledgeable, supportive and reassuring. She took me through the steps with precision and without insulting my intelligence.
9 januari 2025
Review zonder uitnodiging
Antwoord van IdentityIQ
Thank you for sharing your experience with our Customer Care Center! We're always happy to hear how amazing our team is!
David M
David M. was Great! He was very professional and knowledgeable.
9 januari 2025
Review zonder uitnodiging
Antwoord van IdentityIQ
Thank you for sharing your experience with our Customer Care Center, JM! We're always happy to assist.
Carla was such a sweet person and took…
Carla was such a sweet person and took her time to assist me with my concerns and I appreciate her for that !
8 januari 2025
Review zonder uitnodiging
Antwoord van IdentityIQ
Thank you for sharing your experience with our Customer Care Center, Alexis! We're always happy to hear how amazing our team is!
Excellent service
Excellent service! She helped with all my issues!!
6 januari 2025
Review zonder uitnodiging
Antwoord van IdentityIQ
Thank you for sharing your experience with our Customer Care Center, Rams! We're always happy to assist.
Great customer service
Great customer service! I really appreciate it.
3 januari 2025
Review zonder uitnodiging
Antwoord van IdentityIQ
Thank you for sharing your experience with our Customer Care Center, Ayana! We're always happy to assist.
Personalized assistance
I wanted to express my gratitude for Carla's assistance today. She called me and provided step-by-step guidance to resolve my sign-on issue. She remained on the call as I followed each instruction, and I greatly appreciated her personalized support and in-depth knowledge.
3 januari 2025
Review zonder uitnodiging
Antwoord van IdentityIQ
Thank you for sharing your experience with our Customer Care Center, Joyce! We're always happy to hear how amazing our team is!
Antwoord van IdentityIQ
Thank you for sharing your experience with our Customer Care Center, Ghary! We're always happy to hear how amazing our team is!
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