IdentityIQ Reviews 

477
•
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Amazing service! She was kind, helpful, and went out of her way to make sure my issue was fully resolved. There was no pushback, and she handled everything quickly and efficiently. I really appreciate... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

It was a pleasure speaking with Zee A,, she has an excellent personality She is very knowledgeable regarding what I was calling about and some how i was able to open up everything and see my sc... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Saw recurring charges for $24.95/month on my credit card. When calling to cancel this service that I never signed up for, the rep kept stating, "One more thing before we cancel your plan, we have an o... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I signed up on the recommendation of another company to get better credit reports. After 3 months I didn't need the service, so I tried to cancel and couldn't find no way to cancel. So as last resort... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Softwarebedrijf
  2. ook in
  3. Computerbeveiligingsservice

Geschreven door het bedrijf

IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection. Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week. IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

477 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,0

Alle reviews

(477)

49 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Professional

My experience was knowledgeable that was a result of patience coupled with professional customer support. It's rewarding when representative shares knowledge that enabled me to continue with the hurdles that has led to issues beyond my control.

30 december 2024
Review zonder uitnodiging
Logo IdentityIQ

Antwoord van IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Earlean! We're always happy to assist.

Beoordeeld met 4 van de 5 sterren

The customer service received was good

The customer service received was good. I’m still working with Christin to make sure my credit information isn’t compromised. Thank you

26 december 2024
Review zonder uitnodiging
Logo IdentityIQ

Antwoord van IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Vernessa! We're always happy to hear how amazing our team is!

Beoordeeld met 5 van de 5 sterren

identity theft

After falling victim to identity theft. I had the pleasure of having Christian Cruz helping me. He has been amazing and supportive. He answers all my questions and always shows extreme patience during this difficult time. And ALWAYS follows up. He is the BEST!

26 december 2024
Review zonder uitnodiging
Logo IdentityIQ

Antwoord van IdentityIQ

Thank you for taking the time to share your feedback, Melissa. We're pleased to hear our Customer Care Center was able to provide you with valuable identity theft protection information.

Beoordeeld met 5 van de 5 sterren

Jahs customer service was exceptional

Jah went over a lot with me and informed me of multiple ways the company can help with my personal credit goals. Very big help and no matter how stupid I thought a question might seem he reassured me that there is no such thing as a stupid question when I’m trying to gain knowledge about credit.

14 december 2024
Review zonder uitnodiging
Logo IdentityIQ

Antwoord van IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Teyonnah! We're always happy to assist.

Beoordeeld met 5 van de 5 sterren

IdentityIQ Review

IdentityIQ Review: Outstanding Support in a Difficult Time

I recently had the unfortunate experience of having my personal information compromised due to a data breach. In the midst of this stressful situation, I reached out to IdentityIQ, and I must say, their service and support exceeded my expectations.

Christian C., my representative, was not only professional but also empathetic and incredibly knowledgeable. He patiently guided me through the steps to secure my identity and provided detailed insights into the monitoring services offered by IdentityIQ.

The platform itself is user-friendly, offering real-time alerts, detailed credit monitoring, and tools to help mitigate potential damage caused by identity theft. With Christian’s assistance, I was able to take the necessary precautions to safeguard my financial and personal information.

IdentityIQ’s swift action and thorough service gave me peace of mind during an otherwise challenging time. I highly recommend their services to anyone looking for a reliable and proactive identity protection solution.

Rating: ⭐⭐⭐⭐⭐

Thank you, Christian C., and the IdentityIQ team, for your exceptional support!

19 december 2024
Review zonder uitnodiging
Logo IdentityIQ

Antwoord van IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Nikia! We're always happy to hear how amazing our team is!

Beoordeeld met 5 van de 5 sterren

Victoria helped me with my inquires and…

Victoria helped me with my inquire and explained something to me. Very pleasant person! Coffee on me!

18 december 2024
Review zonder uitnodiging
Logo IdentityIQ

Antwoord van IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Cindy! We're always happy to assist.

Beoordeeld met 5 van de 5 sterren

Great Customer Service Support

I had a great over the phone customer experience with Dawn. She was very knowledgeable of everything I needed to know. Thank you!

16 december 2024
Review zonder uitnodiging
Logo IdentityIQ

Antwoord van IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Shaun! We're always happy to assist.

Beoordeeld met 5 van de 5 sterren

This was the 3rd time we had an issue…

This was the 3rd time we had an issue with each of our accounts and each time no one could determine why our credit cards would not work. The assistant today found the cause in about 2 minutes. She was wonderful and fun to work with.

16 december 2024
Review zonder uitnodiging
Logo IdentityIQ

Antwoord van IdentityIQ

Thank you for sharing your experience with our Customer Care Center, William! We're happy to hear how amazing our team is!

Beoordeeld met 5 van de 5 sterren

Her patience was great

Her patience was great

11 december 2024
Review zonder uitnodiging
Logo IdentityIQ

Antwoord van IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Mark! We're always happy to assist.

Beoordeeld met 5 van de 5 sterren

Randy and Shelby

Randy and Shelby, were amazing professional, knowledgeable and pleasant to talk with, customer relations phenomenal.

Thank you,

11 december 2024
Review zonder uitnodiging
Logo IdentityIQ

Antwoord van IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Rodano! We're happy to hear how amazing our team is!

Beoordeeld met 5 van de 5 sterren

Kenya was kind

Kenya was kind, patient and knowledgeable and we came up with a solution. Thank you Kenya

9 december 2024
Review zonder uitnodiging
Logo IdentityIQ

Antwoord van IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Melinda! We're always happy to assist.

Beoordeeld met 5 van de 5 sterren

Amazing conversation… very helpful…

Amazing conversation… very helpful Isabel was !!!
Thank you so much.

11 december 2024
Review zonder uitnodiging
Logo IdentityIQ

Antwoord van IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Carol! We're happy to hear how amazing our team is!

Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service

10 december 2024
Review zonder uitnodiging
Logo IdentityIQ

Antwoord van IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Tonya! We're always happy to assist.

Beoordeeld met 5 van de 5 sterren

Best Customer Service EVER!!!!!

Customer Service, Professionalism, Any and everything you can think of under the sun to help me with what I was looking for was over achieved. Great Job!!!

9 december 2024
Review zonder uitnodiging
Logo IdentityIQ

Antwoord van IdentityIQ

Thank you for sharing your 5-star experience with our Customer Care Center, James! We're happy to hear how amazing our team is!

Beoordeeld met 5 van de 5 sterren

Greatfulness…

It was great to understand what was happening and how you guys help so much. The alerts are a great way to stay connected in our credit reporting journey

2 december 2024
Review zonder uitnodiging
Logo IdentityIQ

Antwoord van IdentityIQ

Thank you for your 5-star review of our services, JC! We're thrilled our credit alerts helped support your financial goals.

Beoordeeld met 5 van de 5 sterren

Jacqueline was very thorough and…

Jacqueline was very thorough and patient. She was very helpful and I was very impressed with her explanations regarding what IDENTITYIQ has to offer.

3 december 2024
Review zonder uitnodiging
Logo IdentityIQ

Antwoord van IdentityIQ

Thank you for sharing your experience with our Customer Care Center, Tam! We're always happy to hear how amazing our team is!

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