IdentityIQ Reviews 

Young lady was patient and through. She understood the situation and clarify why I was having technical difficulties.

She deserves 10 stars and a promotion to supervisor or dept mgr.

Professional, respectful, knowledgeable and patient. As well as thorough.

Your customer representive Jacquline was very helpful and informative
Jacquline showed me how I could review all the infomation in my account. Jacquline, taked about how I could use the wallet etc.

Very transparent, helpful very patient and most of all very informative. This experience made me truly grateful that I chose identity IQ . Overall 10 out of 10 experience. Will recommend my family and friends about identity IQ. Thanks again.

When Lisa Garcia answered the phone, she gave me a warm welcomed. She took her time to understand my problems and took the time to help me unlock my account than to help me make a payment. She knows what she was doing. I was making mistakes but she was there to help me throughout the hole time.

Ms.Jackie was amazing she was so nice and kind she was very sweet and helpful and even convinced me to stay on as a client!! She one of the BEST people in the business I loved her words and her attitude truly a blessing

The representative was very helpful in know of the IQ system.

Somehow they got my credit card info and tried to charge me a monthly fee that I never agreed to. I had never heard of the company until my bank caught the fraudulent charge.

I had a great experience speaking with Mark because he was so relatable and informative which help me better make decisions with my situation in regards to any other steps i needed to take. His suggestions and his life experience firsthand help me with decisions i needed to do from this day forward.

I'd leave zero if I could. When I went to login to close the account it wouldn't let me login. It said the info I had given was incorrect so they charged me a membership fee. I called them and gave them the SAME exact info and they pulled up my account and said they don't do refunds and if I had called sooner they would have logged me in. I explained what happened and was just told no refunds I can close the account though. Then they made it difficult because instead of just closing it like I asked they kept trying to sell me cheaper products. Why would I want anything from you when you steal and won't listen?

Before I spoke to Kim today I was extremely agitated about this situation which seems never ending and multi headed. When I feel one head has been lopped off another sprouts up. Kim has a wonderfully soothing effect on me which calms me down. Her guidance is what I want and need to move forward on my end. Without her I would truly be lost.

If I could give a big goose egg I would. These are unscrupulous people. I did not authorize $35 be taken from my account!!!! And when I said I wanted whatever subscription I supposedly had.. cancelled… I was told no refunds!! Because fees were incurred! The money was taken 2 hours ago!!! What fees can be incurred in 2 hours??? Or less!!! Watch out when you go to check on your credit by the big 3 agencies.. they are in bed together.
Buyer beware!!!

EDIT: Raising to 3 stars because EVENTUALLY they quit contacting us. I still have no clue where they obtained our information.

First of All, I never signed up for IdentityIQ. They confuse my email address with my husband's name. I have told them repeatedly neither one of us ever signed up for IdentityIQ and therefore, they should not have any of our information. They repeatedly email me under my husbands name claiming I need to call them, but I feel that is unnecessary considering we never reached out to them first. I thought it was a scam at first, but after researching the company, it isn't a scam but they are certainly obtaining people's information through illegal manners and harassing us and refuse to remove our information from their database.

I enrolled in IdentityIQ at the recommendation of a third party, despite already having a fraud and credit monitoring subscription with another company that I have been satisfied with. After five months, I made the decision to cancel my IdentityIQ membership due to my existing subscription providing multiple FICO scores as opposed to just a VantageScore. Additionally, I was disappointed to discover that the previous representative did not cancel my membership as requested, which reflects poorly on the company. However, the most recent rep did and I received an immediate cancellation email.

The fraud team is incredible. Christian C answered all my questions, he made the process easier and was patient. And I didn’t feel rushed, I was going through a lot personally but he heard my concerns and his assistance gave me the assurance I was in good hands.

THIS COMPNAY WILL STEAL YOUR COMISSONS!!!
We have been using IQ since 2020 they were the only credit monitoring company we work with then Smart credit...

Through out the years out commission have change ALOT!!! WHY & HOW ??

soooo.... IQ send a email for the client to re-enroll with a different LINK with cheaper rates.... the client is in OUR DATA BASE but we can not see commission on the client since the link they click was not OUR LINK beware of their marketing to re-enroll clients under their link and get the commissions that belong to us!!!!!!

WE SIGN UP SOME OF OUR CLIENTS SO WE "KNOW" WHAT THEY RECIEVE VIA EMAIL SO FROM MAKING OVER $1,000 IN COMISSIONS WE ARE DOWN TO $300 AND WE STILL HAVE CLIENTS WE IMPORT OVER FROM IQ....

-TREELIFEFSC

They sign you up through another website for $30 a month and give an auto-reply that they don't. Don't be fooled - this is their official policy of taking people's money without them realizing it. Like another review said - despicable. They are an identity theft protection company that ironically steals your identity from another website and then charges you for it. There is no way to cancel without calling in and waiting 30+ minutes on hold and if you call them out they hang up on you so you have to call in again! Do NOT do business with them! I reported them to JP Morgan Chase to never allow transactions from this company from any customer without special permission.

Christian has been a great person great knowledge and he has been helping me in this tough time with helping restore my identity so I do not have to pay this outrageous money to my insurance company. I want to say thank you so much to identity IQ and Christian and his team.

Identity IQ just withdraws my money from my N26 bank account. I've never had anything to do with this before and don't know what it's all about! Be careful and only pay with cash, don't use a card!

July 1, 2024
I have two major issues with IdentityIQ:

Subscription Policy: I paid $79 for a yearly subscription and an additional $39 to upgrade and access my credit reports. IdentityIQ only offers recurring subscriptions, so I had to pay for a full year upfront. After subscribing, I decided to cancel the same day, expecting to retain access for the remainder of the year since I had paid in full (a common practice by companies like Disney, Netflix, Hulu, AT&T, and Verizon). However, IdentityIQ's policy is different. When you cancel, you lose access immediately, with no option for a prorated refund. I spent 45 minutes on the phone with their customer service, only to be told that this was their policy. In the end, I did not receive a full refund.

Verification Issues: I was referred to IdentityIQ by a loan consultant to help establish a loan. To ensure due diligence, I called IdentityIQ to verify their relationship with this consultant. Despite providing the business name, IdentityIQ refused to verify the relationship. It is troubling that a company focused on "theft and data protection" does not verify such relationships for their customers.

Overall, I do not recommend IdentityIQ. They do not provide full refunds and fail to protect customer interests. Stay away.