International Dance Supplies Reviews 855

Good quality shoes and costumes, uniform etc. very quick service and friendly staff

Customer service called me regarding items that were not in stock and offered alternatives which helped enormously.

Fast service. Thank you

excellent quality and pricing

Normally great experience with IDS. Just frustrating that some uniform items are out of stock for months on end. It has a knock on effect with our customers and makes it difficult to run a business where we insist on uniform but can't provide it when it's purchased through our website shop.

IDS were great as always, costumes came super quick and beautifully packed in their bags, but the only nightmare we had is fedex left my three massive boxes outside my door, all torn, I wasn't in, and there was £3500 worth of costumes inside

I received somebody else’s order from International Dance Supplies as well as my own. After contacting them I was asked to return the items I had incorrectly received as it had been posted to me in error (their own error!). I returned the order in good faith and was promised compensation for postage. Over 2 weeks later I am still waiting for the cost of postage to be refunded despite constant promises. Out of principle I will not be using them again!

Edit - they are now stating that money was paid to me on 27th Feb although a member of staff told me on the 3rd March it still had not been done! Untrustworthy!

Absolutely terrible company with awful customer service.
When I called to chase my refund, the call centre receptionist told me I was wasting her time. Excuse me, what about the time I’ve had to waste chasing my own money? If she is paid to speak to customers, that attitude is completely unacceptable and unprofessional.
It got worse when the manager told me there is “no complaint policy” because everything “goes to her and she handles it”. No proper complaints procedure was explained at all, just a vague dismissal. That says everything about their standards and management.
I was forced to chase my refund right up to the final day of the 14-day period. They kept repeating “it will be processed within 14 days”, yet nothing happened. The deadline was Sunday and when I called on Friday late morning, it was still not processed. The only reason I got my money back was because I paid with PayPal and raised a dispute. Even then, the refund was less than what I paid.
They also make disputes difficult by dragging it out with endless questions about their mismatched products, codes and “reasons” as if you are returning a rare designer item, not their poor-quality goods. They did not respond to my email queries either.
You also pay your own delivery. The sizing is completely wrong and does not match the description, and the material is cheap and not worth the price.
I would never recommend this company.

Ordering is so easy. I love being able to see stock levels. Good quality costumes. Decent prices. Fast delivery.

Really helpful & friendly company. Slight challenge using my first time purchase discount code online & had to call for assistance. Team member was very helpful & provided a solution & payment was made manually. However, the order was not released & I received an email a few days later requesting payment. I called IDS & all was resolved quickly with my order arriving just in time for my Saturday classes! If the order had been processed on time this would have been 5 stars.

Update on my previous review: I have now received my order in good condition. As a dance school, it’s important to be able to start working with the lesson books and music CDs on time, so waiting a month without any response to several emails was quite frustrating. Fortunately, everything has turned out well in the end, but it’s a pity that contact was only made after I had posted a negative review. I will remove the review now that the order has been properly completed.

Previous review: Order never received – no response to emails.
I placed an order on September 11th for teaching books and CDs for my dance school. A week later, to my surprise, I received a pair of children’s tap shoes that were meant for someone in France. After contacting the company, I was asked to return the package and was promised a refund for the shipping costs. It’s now been over a month — I still haven’t received my original order, and none of my three follow-up emails have been answered. No update either regarding the returned package. Extremely disappointing customer service.

The website is really easy to use, with the stock number and sizing information easily found.
I've also phoned them and the customer service is great!

I prefer to place orders over the phone. staff are always very helpful and efficient.
Dispatch and delivery are fast and the majority of items are in stock.
However on occasions some items are out of stock and sometimes can take several weeks to arrive.

I’ve been ordering from International Dance Supplies for several years now, both for my dance school and for personal use, and I’ve consistently found their service to be professional, efficient, and reliable.
The range of products is extensive, catering to everything from class uniforms and shoes to performance costumes and accessories. Sizing is generally accurate, and the quality of the items is good value for the price. I especially appreciate the customisable uniform options and clear product imagery, which makes ordering for a group much easier.
Customer service is responsive and helpful. On the rare occasion that I’ve had an issue with sizing or needed to arrange a return, the process has been straightforward and handled promptly. Delivery times are also dependable, which is crucial when working to tight performance schedules.
One area that could be improved is stock availability on popular sizes during peak times, but overall, IDS continues to be my go-to supplier for all things dance-related.

Always so prompt with email responses. Everything is clear. Even when they're out of stock it's clear to see that your item would be on a back order. Easy to purchase and always had quick delivery.

Whilst the company's products and service has been good in the past.For the second time within last 6 months the company has mixed up the details and orders on my two unconnected dance schools accounts. I feel this was unacceptable, and worrying as too how safe my data is.

We love that our order arrives very fast even though we are in Singapore. It takes about 3-4 days upon order for our goods to arrive. Fantastic service!

I truely find the costumes to be of great quality. The delivery is just fantastic. The only negative is that the size guide should be per age if possible as with 250 students it is impossible to measure each child.