iENYRID Reviews 

We bought a scooter 3 weeks ago cost £380 and lasted 16 days. We have written to them and we have to pay for parts to be sent and install it ourselves which leaves things to really get worse we want to return item and its impossible. We have to go through bank for charge back. Bad customer service.

04.12.2025 update , we have now been offerred a return but they are charging us for the return, plus a fee plus 25% depreciation of the scooter. We are challenging this under UK consumer laws. This what they say Here's the fee breakdown:
1. Your total order amount is £369
2. Shipping Fee is £120 (Round shipping)
3. Platform fee + Transaction Fees is 7% (£369 * 0.07 = £25.83)
4. Depreciation fee 25%(£369 * 0.25 = £92.25)

So, if you return the package, your deduction will be £120 + £25.83+ £92.25= £238.08

Your refund will be £369 -£238.08= £130.92

So we paid £369 and will get £130.92 criminal.

SAVE YOUR HARD-EARNED CASH & DO NOT BUY ANYTHING FROM iENYRID UK.
We spent £488 on an electric scooter for my son to use this weekend at an event. iEnyrid happily took my son's money and promised delivery within 2-5 days. I immediately received an email from them confirming that the scooter would be delivered that Tuesday.
I made sure I stayed home to avoid missing the delivery and to ensure it wasn't left on my doorstep for fear of it being stolen. No delivery came.
That evening, I received a confirmation from FedEx that the delivery had been cancelled and would be rescheduled for Thursday. I stayed home once more, and no delivery came.
I received another email to say it would be delivered on Friday, so once more, I made arrangements to stay home. Surprise, surprise - no delivery. Another message to say delivery will now be made the following Monday.
My son is extremely upset. He used all his savings (3 years) to buy this scooter and has been waiting for it eagerly every day. Now he cannot attend the event, and all his friends will be there with their scooters. I wish we had researched this awful company properly before making this purchase and bought a scooter elsewhere.
I have requested a refund from iEnyrid. I will update this review with the outcome of that.

**UPDATE: I still haven't received a refund from iEnyrid - now on day 11. They keep pushing me to chase FedEx to return the scooter to them, even though FedEx have written to me and confirmed that the scooter has been returned. This is not my responsibility as a customer. Simply the worst company I have ever had the displeasure of dealing with. They are rude and misleading.

This is my second ienyrid ES60, would recommend if your looking for some power, distance and handling! Beats the competition and it's safe to travel at a max of 40 MPH anything faster and it would be dangerous. The lighting is a plus, hydrologic brakes a must, disc brakes quick stopping, nice wide standing platform, suspension bone system OMG ! Gives you lots of ground clearance. Just had to get me a second one to ride with my boy.

Perfect product very happy

Me parece una buena opción para encontrar reseñas de productos y asegurarse de hacer una compra segura.

The service was impeccable. After purchasing, I had a price match. The scooter is easy to assemble and is quite powerful

DO NOT PURCHASE FROM THIS COMPANY!!! Shoddy faulty goods! Had the scooter a month and the rear engine broke, contacted company, sent pics, video and description of issue, paid £90 for replacement, only for them to send… a front motor!!! Three months later and a couple of hundred pounds repairs from a scooter shop and after 2 months use the back wheel came off taking the motor with it which caused my son to injure himself in the process. Demanded a refund as clearly faulty and dangerous. Ienyrid asked for videos etc and have replied- no joke with these exact words “ Dear you have been using the scooter for 8 months with a broken engine” AVOID, AVOID, AVOID!!!

Edit response to below - That’s really weird how I have an email from IENYRID UK confirming my order on 26/02/25???

Still trying to get a reply from original seller - IENYRID UK! Awful customer service, just denying they sold the faulty scooter!!

I wish the person who responded to all these bad reviews was the one responding to my emails!

This scooter has blown my expectations away! I did extensive research before making this purchase. This is my 3rd scooter I've purchased but my 1st dual motor. I must say, this thing hauls! Max speed on screen showed 38, GPS on phone read 34. Super sturdy. Larger then I expected. Handles great. Finger throttle is touchy. In dual motor it wants to just take off. I rode 10 miles in mostly single motor gear 3 and it didn't drop 1 battery bar! Looking forward to taking longer trips. Make sure to tighten all major bolts and check your brakes!

Stay clear like so many reviews state.
Purchased brand new scooter and arrives with a damaged parts so no way of attaching handlebars. Returns policy states if not consumer fault then no costs to return but despite this company tried to charge in excess of £170.
Offered £10 refund despite the fact it has now cost £80 to get fixed, a brand new product. Don’t be duped pay a bit more and get a Service as the more consumers continue to fill the company pockets the longer they exist!

Note I have never been satisfied with the compensation of £20 when it has cost nearly £100 to fix despite this be alluded to!

Thought I’d give the iENYRID m4 pro s+ max long range a go. And I’m so glad I did. The scooter is great. The speed is fine. The range the scooter will go is perfect. Very well built & delivery was super quick. 10/10 thank you.

Well it's been 2 weeks since I ordered my es1 and I still haven't received it. Communication is very slow and they beat around the bush and never give you a straight forward answer. As of this moment I still do not have a delivery date. I ordered it through Walmart. com and I have them looking into it as well. I'm giving them 48 more hours and then I will take my business elsewhere. Very unhappy

I had an issue with my scooter on arrival, but the support team was very helpful and quickly provided me with a replacement part. They also offered compensation for the inconvenience. Thank you for the fast response and support.

Brought what we thought was a good scooter from ienyrid. It arrived not working we contacted ienyrid and they sent me a video of how to set th scooter up .but as I own E scooter I already know how to set it up.i contacted ienyrid again via email in china and they are not bothering to help us so we are left with a Brocken scooter we can't use and we are a thousand bucks out of pocket . beware before you buy from ienyrid scooters they scam you .I wouldn't recommend buying a scooter from them.

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DO NOT BUY THESE SCOOTERS , i bought brand new the M4 pro plus , after 6 rides the front wheel bearing seized went thru one fight after another getting a new rim . then six more rides and the rear wheel broke , they ( ienyrid people ) shoved the tire stem so deep inside the rim it popped the tire , cost me 240 dollars to fix . just went for a ride and this piece of garbage that is only three months old with only 197 kilometers on it would only go barely ten miles in just standard mode .....DO NOT BUY FROM IENYRID .

"I’m blown away by this scooter! It’s insanely powerful, super smooth, and just a ton of fun to ride. Honestly, I didn’t expect it to feel this solid and responsive. Totally worth it—hands down my favorite ride right now!"

UPDATE# DONT BUY THIS SCOOTER CHEAP CHINESE PARTS AND POOR QUALITY. AND TERRIBLE AWFUL CUSTOMER SERVICE. BUYERS BEWARE.,!!! I Brought an Ienyrid ES60 Scooter arrived on time but when I took it out the box the rear mudguard was broken so I couldn't attach it and the headset handle bar was faulty so it wobbles back and forth even after you tighten it so I cant ride it I have tried contacting Ienryd via email and WhatsApp but no reply it seems I am left with a faulty scooter and £1000 out of pocket I am so disappointed as ienryd say that have great customer service support I will keep trying and update.your customer service needs improving.i have spoke to ienyrid and they are sending me a new mudguard which is good thank you ienyrid but the loose head set I had to fix at a cost of£50 to myself and my time so disappointed in ienyrid as I sent them the videos of the headset via there what's app number but they just didn't want to take responsibility so I wouldn't recommend buying an ienyrid product.also I don't like leaving bad reviews for anything if the company would just reach out and replace the scooter I would be more than happy.

The unit came with a factory faulty CPU / computer unit. That can even happen with a brand new car or motorcycle! Their Support is stellar and they sent me a new computer unit with air mail and tracking number. Days later my e-scooter is now working like new again.

I highly recommend iEnyrid to any new e-scooter owner. Would I buy again? Yes.

Some people have been complaining about screws getting loose. Just like a motorcycle you want to do a monthly tune-up and tighten all screws and loops. This includes the holder screw for the headlight.

1st class service. When contacted company looking for a brake hose for my scooter
They couldn’t be more helpful. 👍🏻

This company is fraudulent and deceptive. They falsely claimed my order had shipped when it had not, then refused a full refund despite their own return policy stating otherwise. They attempted to keep part of my payment without cause, which is unlawful under FTC regulations and constitutes deceptive business practices. I’ve reported them to my bank, the FTC, and Shop. Avoid this company — they are dishonest, misleading, and engage in bad faith transactions.