Such a friendly and helpful team. The few times I've needed support, they've always been quick to come to my rescue. The recruitment software is perfect for us; it's updated regularly and very easy to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have been using Ikiru's Infinity software for my start up recruitment business for a year now. Product is great, training is excellent, and most importantly when you have a query they always have... Toon meer
Bedrijf heeft geantwoord
We use Infinity and I have to say that whenever there is a problem, customer support are very good at resolving it. Take today. My email app stopped working, so I emailed in to ask about it. Support j... Toon meer
Bedrijf heeft geantwoord
Been a long standing customer for 14 years plus now. Excellent support and service
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ikiru People, the global business behind the renowned brands of Dillistone FileFinder, Talentis, ISV.Online & Voyager Software - Infinity and Mid-office
Contactgegevens
12 Cedarwood, Crockford Lane, RG24 8WD, Basingstoke, Verenigd Koninkrijk
- 01256297000
- hello@ikirupeople.com
- ikirupeople.com
4,9
Uitstekend
918 reviews
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Ikiru People is a very decent company…
Ikiru People is a very decent company with good people who know what they're doing. If you need a database, you couldn't do any better,
12 maart 2024
Antwoord van Ikiru People
That's very kind of you to say Alan. Thank you for sharing.
Answered my query within 5 minutes
23 februari 2024
Antwoord van Ikiru People
Thank you for sharing your review John. our support team are always glad to help.
Support call logged and solved within 5…
Support call logged and solved within 5 minutes - now that is what I call good service!
20 februari 2024
Antwoord van Ikiru People
Thank you Kay!
Prompt response from Ikiru Sydney
Prompt response from Stuart Smith in the Sydney Office resulted in my issue being resolved through a 'phone conversation.
1 februari 2024
Antwoord van Ikiru People
It's great to get this feedback from customers and thank you for leaving a review
They managed to sort out a technical…
They managed to sort out a technical issue straight away and I did not have to wait ages to get the problem rectified. All within 5 minutes. Extremely helpful and efficient.
29 januari 2024
Antwoord van Ikiru People
Thank you for sharing your experience Lou. It's much appreciated.
Matt - Support Manager ⭐⭐⭐⭐⭐
Matt, always goes above and beyond to help with any queries, questions or issues.
11 januari 2024
Antwoord van Ikiru People
Thank you Julie. Great to read.
No US office anymore?
The last two times I've called I go straight to a call center that has no affiliation or knowledge of File Finder. It seems they've gotten rid of Forest and their US office entirely and replaced it with a third party answering service, and we have to wait for someone overseas to reach out and fix. What's going on here?
Edit to say that after some back and forth, it looks like your company laid off both US customer support employees over the past year. How can you say you pride yourself on customer service and proceed to get rid of those exact people you speak of, that's extraordinary!
4 januari 2024
Review zonder uitnodiging
Antwoord van Ikiru People
Hi JC. We’re sorry to hear you’ve called and not been able to speak directly to one of our support team. As a business that prides itself on customer service, this is not up to our usual standards. Please rest assured that we continue to offer telephone support to our global clients. You should get through to a member of our team directly when you call. However, we do have a third party answering service (in Hoboken, NJ) as a fallback and if you leave a message we will return your call as promptly as possible. Sorry you suffered a bad experience – I’m confident our normal standards will be met next time you call in!
Antwoord van Ikiru People
Great feedback! Many thanks Emma.
responsiveness and offering solutions…
responsiveness and offering solutions upfront.
13 september 2023
Antwoord van Ikiru People
Thank you Marilyn
Fast and efficient support
Forrest in the support team was quick to respond, extremely efficient and understanding and fast to resolve my issue.
4 september 2023
Antwoord van Ikiru People
Great to read. Thank you for sharing.
Success every time - without Fail!
Every time, without fail, Ikiru People quickly follow-up and solve my technical issues.
22 augustus 2023
Antwoord van Ikiru People
Thank you for sharing your experience Tony. It's great to read and we really appreciate you sharing it for others to see.
The response time was super quick
The response time was super quick! They resolved my issue within 5 minutes.
21 augustus 2023
Antwoord van Ikiru People
Great to read. Thanks for sharing this Emma.
Antwoord van Ikiru People
Thank you Robert. Your feedback is much appreciated.
Antwoord van Ikiru People
Very kind of you to say - thank you Teresa!
Great problem solving
Thanks to Stuart for quickly working out my technical issue and fixing it.
14 augustus 2023
Antwoord van Ikiru People
Thanks for sharing this Anne. It's great to hear Stuart helped so quickly.
Antwoord van Ikiru People
Our thanks for sharing your feedback Patricia.
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