Henry was excellent. Very knowledgeable about our destinations. Sorted out best flight times so no waiting about at airports. He called back within 5 minutes with quote.Everything was excellent and... Toon meer
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Lees wat reviewers zeggen
I came across a sale of cruise managed by Imagine. I was surprised to notice that QE was the ship with free balcony upgrade. The salesperson Morgan was so helpful in booking the trip, providing all th... Toon meer
Bedrijf heeft geantwoord
Calvin guided us through our latest booking. He was extremely helpful, giving us appropriate help & guidance where we needed it. He was most knowledgeable & could give us expert advice. Every detai... Toon meer
Bedrijf heeft geantwoord
Having seen our holiday advertised on Facebook, we rang up to find out more about it. Eloise was very helpful and talked us through the holiday. We booked with her and we were able to choose our cabi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise.
Imagine Cruising
Geschreven door het bedrijf
- More than just a cruise
- By taking pride in our relationships with cruise, rail and land partners, we’re able to create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations. Discover an unparalleled collection of once-in-a-lifetime experiences in some of the most spectacular destinations on Earth.
- CRUISE & RAIL
- Just like cruising, with rail travel the joy is in the journey, an opportunity to discover rather than simply visit. Combined together they offer an irresistible draw for so many. Many of our cruise holidays encompass rail travel on some of the most iconic locomotives in the world. From the exquisite carriages of the Venice Simplon-Orient-Express to the majestic Indian Pacific and the sophisticated Rocky Mountaineer, there’s a rail experience for everyone.
- CRUISE & TOURING
- Our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet. From the majestic phenomenon of Iguazu Falls to the opulent palaces of India and the breathtaking ruins of Machu Picchu – our fully escorted tours empower you with the confidence to explore new places that you might have believed were once out of reach.
- CRUISE & EVENT
- From lively cliff-top concerts in Bali to chartering entire ships to create an exclusive entertainment programme for our customers, our unique and exciting events are what truly sets us apart. Whether you’re interested in fast and furious Formula One® Grand Prix™ World Championship action or dazzling musical performances from world renowned singers, we create once-in-a-lifetime experiences paired with incredible cruises, curated just for you.
- CRUISE & STAY
- Our meticulously crafted luxury cruise and stay holidays are designed with your relaxation in mind. Enjoy your downtime in carefully chosen hotels, all while embarking on journeys to some of the world's most extraordinary destinations by cruise. Whether you prefer intimate vessels or grand liners, cosmopolitan city breaks or beachfront havens, your next unforgettable holiday awaits with us.
- RIVER CRUISING
- From the enchanting Danube to the mystical Mekong, a river cruise offers you the chance to relax as you glide through some of the world’s most incredible waterways. Whether you’re a history lover, a culture enthusiast, or someone with a keen eye for architecture, you’ll enjoy immersive experiences that showcase the beauty of each stop.
- CRUISE DEALS
- If you’re looking for the latest cruise deals then Imagine Cruising has everything, from great value sailings to last-minute cruise and stay holidays. Our cruise deals include the latest exclusive offers and promotions from all the leading cruise lines. From short breaks to longer adventures, you'll find the best value cruises to the most popular destinations here.
- BOOK WITH CONFIDENCE
- Your holiday is ABTA and ATOL protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Contactgegevens
Portland House, Bincknoll Lane, Interface Business Park, SN4 8SY, Swindon, Verenigd Koninkrijk
- 01793 856770
- customersupport@imaginecruising.co.uk
- imaginecruising.co.uk
4,8
Uitstekend
15K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Not so good this time
Not so good this time!
Our first holiday through Imagine Cruising was excellent on all aspects. But this time, a disappointing experience.
The holiday included a land tour of the Rockies in Canada, prior to an Alaskan cruise. The main issue we experienced was the inadequate bus for the 4 day extensive travel schedule. The bus had poor ventilation A/C and very hard suspension, making our travel extremely uncomfortable. Added to that the scheduling was poorly thought out with unnecessary detours etc. What was particularly disappointing though was the length of time it took to reach a final settlement, which amounted to a derisory refund. I really had expected Imagine Cruising to accept at the outset that their service had fallen below expectation.
So, my conclusion, is that as long as all goes well, it’s all fine, but when things go wrong then!!
18 juli 2026
Review zonder uitnodiging
Antwoord van Imagine Cruising UK
Thank you for taking the time to share your feedback with us. Having enjoyed a successful previous trip with us, it is clear that your recent journey across Canada and Alaska did not meet the same high standard. We recognise how the uncomfortable transport conditions, routing delays, and the extended resolution process impacted your overall holiday.
Antwoord van Imagine Cruising UK
We are glad you enjoyed our detailed and easy-to-read information. Thank you for the great rating.
Elouise who helped us book the cruise
Elouise who helped us book the cruise. She was very helpful and made the process easy
1 oktober 2026
Antwoord van Imagine Cruising UK
We are so thrilled to hear that booking your upcoming cruise was such a smooth and effortless experience. Thank you so much for taking the time to share your wonderful feedback with us!
Antwoord van Imagine Cruising UK
We are so pleased to hear that your experience with our team was both helpful and swift. Thank you so much for taking the time to share your wonderful five-star feedback with us; we truly appreciate it!
Quite and easy to book
Quick and easy to book. No long waits on the telephone and very helpful staff. All paperwork sent through before booking to check and signed online.
1 oktober 2026
Antwoord van Imagine Cruising UK
Thank you for taking the time to leave such wonderful feedback. We are delighted to hear that you found the booking process so smooth and efficient, and that our team provided such helpful support. It is great to know that having your documents sent in advance made everything convenient for you.
Megan was so patient with us and helped…
Megan was so patient with us and helped us to make the right decision about our holiday. Thank you
30 september 2026
Antwoord van Imagine Cruising UK
We're so pleased to hear that our team member was patient and assisted you in choosing the perfect holiday. Thank you for your wonderful feedback!
Dean Carr a very helpful agent at…
Dean Carr a very helpful agent at booking stage helped secure a good deal for us.
30 september 2026
Antwoord van Imagine Cruising UK
We are so pleased to hear that our agent was able to assist you during the booking stage and help you secure a great deal. Thank you very much for taking the time to share your positive feedback with us!
Alice was great
Alice was cheerful, patient and really helpful. She made the booking straight forward.
27 september 2026
Antwoord van Imagine Cruising UK
We're so pleased to hear that our team member was cheerful, patient, and exceptionally supportive. It is wonderful to know that she made the entire booking experience smooth and simple for you. Thank you for taking the time to share your delightful feedback!
Very helpful during the booking…
Very helpful during the booking process, and excellent when having to call back for a bit of assistance
28 september 2026
Antwoord van Imagine Cruising UK
We're so pleased to hear that our team was supportive during your initial reservation and provided excellent care when you reached back out for extra help. Thank you for taking the time to share your wonderful feedback with us!
First class customer service…
Having seen our holiday advertised on Facebook, we rang up to find out more about it. Eloise was very helpful and talked us through the holiday. We booked with her and we were able to choose our cabin. We were impressed with her knowledge and enthusiasm.
This is the second holiday we have booked with Imagine Cruising. That holiday went smoothly so we had no concerns about booking with them again.
28 september 2026
Antwoord van Imagine Cruising UK
We are delighted to hear that you had another wonderful experience booking your upcoming getaway with us. It is fantastic to know that our team member's knowledge and enthusiasm helped you select the perfect cabin, and we truly appreciate your continued trust in our service. Thank you for taking the time to share your kind feedback.
Harvey was so helpful and a joy to work…
Harvey was so helpful and a joy to work with. He is a credit to your company.
30 september 2026
Antwoord van Imagine Cruising UK
We're so happy to hear that our team member was helpful and a joy to work with. We appreciate your positive feedback!
The staff member was courteous
The staff member was courteous, encouraging, helpful and knowledgeable. Not pushy in any way.
30 september 2026
Antwoord van Imagine Cruising UK
We're so pleased to hear that our staff member was courteous, encouraging, helpful, and knowledgeable, and that you didn't feel pressured in any way. Thank you for your wonderful feedback!
Great deals but beware
I can understand why people rate Imagine so highly. There are many lucrative deals with great discounts on cruises. But! Recognise that if things go wrong, Customer Relations go missing!
We recently took a Danube Cruise booked through Imagine. Firstly the ship was changed! - No offer of compensation. Secondly the cruise was curtailed because of low water levels. We spent 4 days moored in Vienna. We knew about this beforehand, but could not cancel. Again compensation of any kind refused!
Others - including Riviera, TUI and Viking offered alternatives and or compensation.
This is a bit sad considering how much they spend on Marketing!
The deals may be good but Don’t expect any level of flexibility. They hide rigidly behind their terms and conditions.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Imagine Cruising UK
We are truly sorry to hear about the difficulties you experienced with your Danube cruise, including the ship change and the curtailment due to low water levels. We understand your frustration regarding the lack of compensation compared to other providers.
Where to next Imagine Cruising
I just booked another holiday with imagine cruising for March 2028 to China. I previously traveled to South Africa and Azamara cruise and had a wonderful time. The holiday went like clockwork, transfers, hotels and excursions all great and traveled with a group of 16 who got on very well together. I booked again as I had a real good experience with Imagine cruising and found them to be so efficient and accommodating especially as I am not in UK. Will be looking out for more trips 😎
25 augustus 2026
Antwoord van Imagine Cruising UK
We are thrilled to hear you had such a wonderful time on your previous cruise and that everything went so smoothly. It's fantastic to know you found our services efficient and accommodating, especially as an international customer. We are delighted you've chosen to book with us again and look forward to welcoming you on your China adventure!
Imagine Cruising: good agency!
I had some queries about our cruise. The agents were friendly, helpful, efficient - and patient!
30 september 2026
Antwoord van Imagine Cruising UK
We're so happy to hear our agents were helpful and patient with your cruise queries! Thank you for sharing your positive experience.
Brad was very well informed and took us…
Brad was very well informed and took us through the booking with ease
30 september 2026
Antwoord van Imagine Cruising UK
We're delighted to hear that our team member was very well-informed and made your booking process easy. Thank you for your positive feedback!
Fantastic service through the booking…
Fantastic service through the booking process with Tony. Everything all set up, and we are looking forward to our holiday.
30 september 2026
Antwoord van Imagine Cruising UK
We're so pleased to hear that you received fantastic service during the booking process. It's wonderful to know everything is set up, and we hope you have a fantastic holiday!
Daniela was experienced
Daniela was experienced, friendly, and helpful, she answered all our questions. She was enthusiastic and reliable when it came to her phoning us back later the same day. We would give her a Gold Star!
Thank you.
30 september 2026
Antwoord van Imagine Cruising UK
We're so pleased to hear that our team member was experienced, friendly, and helpful, and that all your questions were answered. It's wonderful that they were enthusiastic and reliable with their follow-up!
Very helpful agent who was able to…
Very helpful agent who was able to arrange the cabin we wanted despite it not being available to start with. Recommended
30 september 2026
Antwoord van Imagine Cruising UK
We're so pleased to hear that our agent was very helpful in securing the cabin you wanted, even when it wasn't initially available. Thank you for your recommendation!
Thank you,Adam
Thank you,Adam! You made the booking process very straightforward and your personal knowledge of the cruise company was very reassuring.Looking forward to the cruise already!
30 september 2026
Review zonder uitnodiging
Antwoord van Imagine Cruising UK
We're so pleased to hear that the booking process was straightforward and that our team member's knowledge was reassuring. We hope you have a wonderful cruise!
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