Imagine Cruising USA Reviews 75

This specific tour is very interesting since it give us the opportunity to travel thru most of the important tourist sites in South America. In conversations with Harry we were ok with his explanations and assurance that the tour will be great

Harry was great. For whatever reason, my phone would never ring when he called, but he persevered and sent texts, emails, etc. I would contact him and we got all questions squared away. Hope the trip is as good as the arrangement went. Looking forward to it.

Harry, our contact, was most informative, supportive, and had all the answers. He went above and beyond to address our questions and needs. Thank you for being a class act and provide excellent customer service!!

Harry Powell - working from London UK and assisting the US team - was timely attentive, through, creative and assisted with the short comings of the IC IT process which wanted me ,a Canadian resident, to agree/sign a false statement before issuing the IC booking.

Vincent was absolutely thorough, professional and enthusiastic! Can’t wait to experience our travel plans.

Good answers,delievered promptly and pleasantly.

Vincent was incredible to work with he made me feel very comfortable with the process of booking for the first time with Imagine Cruising

Thanks,
Steve

We’re very pleased to work with the agent Vincent Nicholas to book the trip with Silver Sea. He’s absolutely fantastic and very friendly and knowledgeable about the trip we booked. He went above and beyond to help us going through all details of the itineraries for the trip we want. We highly appreciate his service and whole-heartedly recommend him for travel booking with the Imagine Cruising, USA.
James H

The agent was very helpful and professional.

Jonathon was extremely pleasant and helpful. He made the process easy!

Oliver was very helpful in explaining my options and what he thought might work best for me.

He was a nice guy, a bit like a car salesman and a little difficult to understand

Oliver was very concise and helpful in finding us the price and availability for the cruise and land tours for the Japan 20 night vacation. My brother also wanted to go with us. He and his wife traveled to Asia last year and had a great time. Oliver was quick and called him to book his vacation and set it up so we would travel together. He was thorough explaining the steps to get this vacation booked. He was such a nice gentleman to work with.

Oliver helped us put together our itinerary pretty quickly. He was very patient answering all our questions. He was quick responding to our initial email enquiring about the trip. He stayed late to finish our booking on a weekend.

Harry was a delightful representitive of Imagine Cruising. He was smart, fast and informative on our upcoming cruise. I trusted his advice.

Jonathon was incredible! He was courteous, professional and most of all, you could tell he had genuine passion for his work ! He really made the experience of booking several global flights, multiple hotel reservations and white glove cruise booking enjoyable!

I have had the opportunity to know what great customer support is offered through Imagine Cruising. I connected with Craig Smith yesterday. Craig provided all of the information I required for my 2027 trip. And, Craig was easy to reach! I didn't experience any waiting time while I was waiting to be connected-very unusual and very welcome! I was very comfortable with Craig, it felt as though I was chatting with a friend. This is the second time, I have called with questions for Craig, and I had the same experience before. What a pleasure!

The review is pertaining to the reservation/booking experience. Our trip is still ten months away. Our agent, Harry, was excellent! Courteous, professional a real pleasure to deal with. We initially choose a tour/cruise package but wanted additional information. Harry was prompt in providing the answers and was conveniently available for a telephone call when it fit my schedule. Super experience and we are looking forward to the South American trip.

Harry was patient, professional and prompt. He provided some time to consider options, provided quotes on a couple of options in real time. He always called back as agreed and was most accommodating when he called. On one of the agreed callback time, I had been drawn into an impromptu meeting at work, he simply recognized that and set a new time to connect and did so.

Nichole is very professional and knows her business. All questions we had were answered promptly and accurately. It is a pleasure working with her.