My past experience with Imagine Cruising has been all I had hoped for. An issue cropped up this time causing me to question the detail. I am pleased to say that Mark did his best to resolve the issu... Toon meer
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Lees wat reviewers zeggen
Really helpful staff when making enquires giving you as much detail as they can and going the extra mile when making the booking. We use Imagine a lot it is our “Go too” company when booking holidays.... Toon meer
Bedrijf heeft geantwoord
We are very happy with our experience from end to end. Staff services - their patience, efficiency and prompt response to our inquires. Aliya and Dan have gone way above in assisting us with ou... Toon meer
Bedrijf heeft geantwoord
Contact was prompt after initial enquiry. Gabi was knowledgeable. I did feel a little rushed but that was a good thing too as it led to me booking for somewhere I have wanted to travel to. If I had h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. More than just a cruise By taking pride in our relationships with cruise, rail and land partners, we’re able to create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations. Discover an unparalleled collection of once-in-a-lifetime experiences in some of the most spectacular destinations on Earth. CRUISE & RAIL Just like cruising, with rail travel the joy is in the journey, an opportunity to discover rather than simply visit. Combined together they offer an irresistible draw for so many. Many of our cruise holidays encompass rail travel on some of the most iconic locomotives in the world. From the exquisite carriages of the Venice Simplon-Orient-Express to the majestic Indian Pacific and the sophisticated Rocky Mountaineer, there’s a rail experience for everyone. CRUISE & TOURING Our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet. From the majestic phenomenon of Iguazu Falls to the opulent palaces of India and the breathtaking ruins of Machu Picchu – our fully escorted tours empower you with the confidence to explore new places that you might have believed were once out of reach. CRUISE & EVENT From lively cliff-top concerts in Bali to chartering entire ships to create an exclusive entertainment programme for our customers, our unique and exciting events are what truly sets us apart. Whether you’re interested in fast and furious Formula One® Grand Prix™ World Championship action or dazzling musical performances from world renowned singers, we create once-in-a-lifetime experiences paired with incredible cruises, curated just for you. CRUISE & STAY Our meticulously crafted luxury cruise and stay holidays are designed with your relaxation in mind. Enjoy your downtime in carefully chosen hotels, all while embarking on journeys to some of the world's most extraordinary destinations by cruise. Whether you prefer intimate vessels or grand liners, cosmopolitan city breaks or beachfront havens, your next unforgettable holiday awaits with us. RIVER CRUISING From the enchanting Danube to the mystical Mekong, a river cruise offers you the chance to relax as you glide through some of the world’s most incredible waterways. Whether you’re a history lover, a culture enthusiast, or someone with a keen eye for architecture, you’ll enjoy immersive experiences that showcase the beauty of each stop. CRUISE DEALS If you’re looking for the latest cruise deals then Imagine Cruising has everything, from great value sailings to last-minute cruise and stay holidays. Our cruise deals include the latest exclusive offers and promotions from all the leading cruise lines. From short breaks to longer adventures, you'll find the best value cruises to the most popular destinations here. BOOK WITH CONFIDENCE Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Imagine Cruising
Geschreven door het bedrijf
- More than just a cruise
- We create cruise holidays for every type of traveller and every imagination. Imagine Cruising wants to take you beyond your cruising dreams. That's why we constantly search for new travel experiences and change the rules about what is possible - we call it 'The Imagine Cruising Way'. We put a huge amount of time and care into tailoring cruise holidays that offer you incredible value. You can explore cosmopolitan cities, escape to unspoilt sandy beaches and seek out the world's greatest wonders, all in one holiday.
- We've only got One Life
- “One day…” It’s something we’re all guilty of saying about the things we dream of doing. We procrastinate as life passes us by. But it shouldn’t be this way. The One Life ethos is about seizing the moment and living life to the full. It’s what we live and breathe here at Imagine, it’s at the very heart of our company values and the reason we do what we do. We’re all blessed with One Life, but within it there is literally a world of possibilities just waiting to be explored. It’s our mission to help you discover this amazing world, to inspire you and help you experience as many unforgettable moments as possible, providing memories to cherish forever.
- 2021 & 2022 Cruise and Luxury Rail
- Combine a cruise with an iconic train journey to see more of the world. From the plush comfort of your carriage, enjoy panoramic views of snow-capped mountains, barren deserts, opulent palaces and more while savouring the romance of rail travel. You’ll feel like you’ve travelled back in time to a more elegant era.
- 2021 & 2022 Cruise and Escorted Touring
- From the majestic phenomenon of Niagara Falls, to the wildlife hidden in the dense rainforests of Borneo, the opulent palaces of India to the weaving marvel of the Great Wall of China - our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet.
- Book with Confidence
- Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Contactgegevens
Imagine Cruising , Level 7, 301 Coronation Drive , 4064, Queensland, Australië
- 1800 958 405
- customersupport@imaginecruising.com.au
- imaginecruising.com.au
4,6
Uitstekend
3K reviews
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Started off really good then went pear…
Started off really good then went pear shape, however after supervisor got involved it all turned out very very well.
10 juli 2026
Antwoord van Imagine Cruising Australia
Good Afternoon John,
Thank you for taking the time to reach out and leave your feedback on our booking process! While it is of course not good to hear that there were issues with making your booking it is a positive to hear that my management team was able to resolve them for you.
I am very confident your upcoming holiday will exceed all your expectations, and if there is anything else we can do for you as we get closer to your departure please just let us know!
Kindest Regards,
Harrison
Senior Customer Support Agent
Antwoord van Imagine Cruising Australia
Dear Mary
Thank you for your wonderful feedback!
We're delighted to hear that Viran was able to assist you in a knowledgeable, friendly, and efficient manner. Providing helpful and professional service is something we pride ourselves on, and we’ll be sure to pass your kind words on to Viran.
Thank you for choosing Imagine Cruising, and we hope you have a fantastic holiday experience.
Kind Regards
Imagine Cruising
so far so good
so far, so good. The booking process was easy and efficient and Emer was very helpful in answering questions and getting things moving.
13 juli 2026
Antwoord van Imagine Cruising Australia
Dear Roscoe,
Thank you for your wonderful five-star review. We're pleased to hear that your booking experience has been easy and efficient, and that Emer was able to provide helpful guidance and answer your questions along the way.
It's great to know she helped get everything moving smoothly and made the process a positive one. I'll be sure to pass your kind feedback on to Emer, who will be delighted to know her support was appreciated.
Thank you for choosing Imagine Cruising. We hope you have a fantastic holiday and look forward to being part of your journey.
Kindest regards,
Harrison
Senior Customer Support Agent
Easy process booking a trip with all…
Easy process booking a trip with all the information given in the beginning
7 juli 2026
Antwoord van Imagine Cruising Australia
Dear Belinda,
Thank you for your lovely five-star review. We're delighted to hear that you found the booking process easy and that you received all the information you needed from the beginning.
Providing clear guidance and ensuring our guests feel informed and confident when planning their holidays is very important to us, so it's wonderful to know this helped make your experience a smooth one.
Thank you for choosing Imagine Cruising. We hope you have a fantastic holiday and look forward to assisting you again in the future.
Warm regards,
Harrison
Senior Customer Support Agent
Booking trip and paying deposit…
Booking trip and paying deposit straight forward. Agent Gabby friendly and helpful and called back when she said she would.
6 juli 2026
Antwoord van Imagine Cruising Australia
Dear Heather
Thank you for taking the time to leave us a review!
We're delighted to hear that you found the booking process straightforward and that Gabby made the experience an enjoyable one. It's wonderful to know she was friendly, helpful, and followed through by calling you back when promised.
We'll be sure to pass your lovely feedback on to Gabby. We truly appreciate your support and hope you have an amazing holiday. We look forward to assisting you again in the future!
Kind regards,
Customer Support
Imagine Cruising
Sarah Thompson cruise consultant
Sarah Thompson was my cruise consultant, she was very thorough and informative with all my enquires.
My limited experience with imagine cruising was delightful and I would recommend them to anyone intending to cruise
8 juli 2026
Antwoord van Imagine Cruising Australia
Dear Rosetta
Thank you for taking the time to share your feedback.
We are delighted to hear that your experience with Imagine Cruising was so positive. We’re especially pleased to hear that Sarah provided thorough and informative assistance throughout your enquiries and helped make your cruise planning experience enjoyable.
Your kind words will be shared with Sarah and the wider team. We truly appreciate your recommendation and look forward to assisting you with your future travel plans.
Kind regards,
Imagine Cruising
We were booked on a 21 day Discover…
We were booked on a 21 day Discover Cambodia/Vietnam. The day before our departure I took ill and was transported to hospital via ambulance where they found a blockage in my Biliary (lower abdomen) area. Following an operation, getting internal infections twice requiring weeks in hospital I was then advised that the tumour causing the blockage was malignant. So all things being considered, I have had 3.5 months of hell.
We advised Imagine Cruising of my delamour immediately thinking that we should be able to rebook for another time, only to be told they take no responsibility and rebooking is not an option, claim through your Travel Insurance. We did this but lost $6,000 which was for the two boat trips, which we did not see in the fine print. They would not co-operate with the Insurer. Their comment was ‘we have paid for your trip and can not get that back, BOLLICKS!! Every thing is negotiable, how come other companies can do it, does that mean they pocketed our payment? Would we use Imagine Cruising again, not a chance.
2 april 2026
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Thank you for taking the time to reach out and provide us with your feedback from your recent holiday cancellation.
Firstly, we are very sorry to hear about the serious health issues you experienced prior to your departure and sincerely wish you the very best with your ongoing recovery.
As your booking was made through your travel agent, all documentation and information relating to your cancellation was provided directly to them, including the insurance support letter requested to assist with your claim. We have at all times been cooperative and responsive to any requests made by your travel agent on your behalf throughout the process.
We would also like to clarify that we did not refuse to cooperate with your insurer. As noted above, we provided the required documentation to support your claim and worked through the appropriate channels established by your booking agent.
Unfortunately, as we are not a party to your travel insurance policy and are not privy to its terms, conditions, exclusions or coverage limits, we are unable to comment on why your insurer did not reimburse the full amount of your claimed loss. The outcome of an insurance claim is determined solely by the insurer according to the policy purchased.
Our booking Terms and Conditions clearly state that cancellations made the day prior to departure are subject to 100% cancellation charges. This is standard practice for travel arrangements where suppliers have already been paid and services are due to commence immediately. For this reason, we strongly recommend that all guests obtain comprehensive travel insurance to protect against unforeseen events such as medical emergencies.
We understand your frustration regarding the portion of your loss that was not covered by your insurance policy. However, we believe your concerns regarding the claim outcome would be best directed to your travel agent and insurer, who are in the best position to explain the coverage provided under your policy and the reasons for any unreimbursed costs.
We again wish you well in your recovery and thank you for your feedback.
Kindest Regards,
Harrison
Senior Customer Support Agent
Very happy with the service so far I…
Very happy with the service so far I hope it’s still five star after the holiday
30 juni 2026
Antwoord van Imagine Cruising Australia
Dear Wayne,
Thank you for your five-star review. We're delighted to hear that you've been very happy with the service you've received so far.
We understand that the experience extends well beyond the booking process, and we look forward to continuing to support you throughout your journey. Our aim is to ensure every part of your holiday experience is just as positive, and we hope you have a fantastic time when your trip arrives.
Thank you for choosing Imagine Cruising, and we look forward to hearing about your wonderful holiday memories.
Kind regards,
Harrison
Senior Customer Support Agent
Emer who we delt with from first call…
Emer who we delt with from first call to booking was more than helpfull making our booking stress free
1 juli 2026
Antwoord van Imagine Cruising Australia
Dear Peter,
Thank you for your wonderful five-star review. We're delighted to hear that Emer provided such helpful support from your first call through to completing your booking.
It's fantastic to know that she made the process stress-free and ensured you felt confident and supported throughout. I'll be sure to pass your kind feedback on to Emer, who will be thrilled to know she made such a positive difference to your experience.
Thank you for choosing Imagine Cruising, and we hope you have a fantastic holiday.
Warm regards,
Harrison
Senior Customer Support Agent
Antwoord van Imagine Cruising Australia
Thank you for taking the time to leave us your wonderful five-star review.
I'm delighted to hear that Emer provided you with such helpful and friendly service. Delivering a welcoming and supportive experience is something we pride ourselves on, and it's wonderful to know Emer made such a positive impression.
I'll be sure to pass your kind words on to Emer, who will be delighted to receive your recognition.
Thank you again for your valued feedback. We look forward to assisting you with your future travel plans.
Kind regards,
Harrison
Senior Customer Support Executive
Easy experience
6 juli 2026
Antwoord van Imagine Cruising Australia
Dear Karen,
Thank you for taking the time to leave us your review.
I'm pleased to hear that you found your experience with us easy and straightforward. We work hard to make every step of the booking process as smooth as possible, so it's great to know we achieved that for you.
Thank you again for your feedback. We appreciate your support and hope to have the opportunity to assist you again in the future and make your next experience worthy of five stars.
Kind regards,
Harrison
Senior Customer Support Executive
Another great seam free experience with…
Another great seam free experience with the team from IC, once again Charles Denman has been exceptional in his expertise content knowledge and sense of humour to make the booking process smooth as silk. Every question answered and any concerns dealt with expertly. Have never had an issue with IC and we travel a lot and now we check IC first before booking.
8 juli 2026
Antwoord van Imagine Cruising Australia
Dear Lesley,
Thank you for taking the time to share your wonderful five-star review.
I'm delighted to hear you've once again had such a seamless experience with our team. It's especially pleasing to know that Charles Denman made your booking process so enjoyable with his expertise, extensive knowledge and great sense of humour, while ensuring all of your questions were answered and any concerns were handled with care and professionalism.
Your continued trust and loyalty mean a great deal to us, and it's fantastic to hear that we're your first choice when planning your travels. I'll be sure to pass your kind words on to Charles, who will be thrilled to receive your recognition.
Thank you again for your ongoing support. We look forward to helping you plan many more memorable holidays in the future.
Kind regards,
Harrison
Senior Customer Support Executive
Antwoord van Imagine Cruising Australia
Dear Flower,
Thank you for taking the time to leave us your feedback.
I'm pleased to hear that Charlie Denman was more than accommodating and provided you with such helpful service. I'll be sure to pass your kind words on to Charlie, who will appreciate your recognition.
Thank you again for your review. We hope to have the opportunity to assist you again in the future and make your next experience worthy of five stars.
Kind regards,
Harrison
Senior Customer Support Executive
Imagine Cruising, not Bruising.
Something a little different. It was good that we had a Representative here in W.A., believe me, that makes a big difference in making a booking to travel East from this part of Oz.
7 juli 2026
Antwoord van Imagine Cruising Australia
Dear Peter
Thank you for your wonderful review! We're so pleased to hear you enjoyed trying something a little different. It's also great to know that having a local representative in Western Australia made the booking process easier and gave you added confidence.
We truly appreciate your feedback and look forward to helping you plan your next adventure.
Kind Regards
Imagine Cruising
Easy to contact and deal with
Easy to contact and deal with. Fulfilled our requirements at the best price.
6 juli 2026
Antwoord van Imagine Cruising Australia
Dear Peter
Thank you for your wonderful feedback! We're delighted to hear that you found our team easy to contact and work with, and that we were able to meet your requirements while providing great value.
We truly appreciate your kind words and look forward to helping you plan your next holiday.
Kind Regards
Imagine Cruising
Poor communication
Poor communication
Could not get through to them on direct numbers which they provided to me
Wrong embarkation & disembarkation dates on draft itinerary
6 juli 2026
Antwoord van Imagine Cruising Australia
Good Morning,
Thank you for taking the time to reach out and I am very sorry to hear of your less-than-ideal experience with my bookings team.
I have referred your comments to my Management team, who I believe will be reaching out to you directly to discuss this further.
Thank you again for your time and feedback, and looking forward to speaking with you soon.
Kindest Regards,
Harrison
Senior Customer Support Agent
Booking process and value .
6 juli 2026
Antwoord van Imagine Cruising Australia
Dear Cheryle
Thank you for your wonderful review! We're delighted to hear that you found the booking process straightforward and that you felt the holiday offered great value.
We appreciate your kind feedback and look forward to helping you plan another memorable trip in the future.
Kind Regards
Imagine Cruising
Great service from Gaby from Perth
Gaby from Perth handled our booking. She was fantastic, providing efficient, knowledgeable, and friendly service through out the whole process. Thanks Gaby.
6 juli 2026
Antwoord van Imagine Cruising Australia
Dear Lorraine
Thank you for your wonderful feedback. We’re delighted to hear that Gaby from Perth provided such efficient, knowledgeable, and friendly service throughout your booking process.
We’ll be sure to pass on your kind words to Gaby, who will be thrilled to know she helped make your experience a positive one.
Thank you for choosing us, and we hope you have a fantastic holiday.
Kind Regards
Imagine Cruising
Antwoord van Imagine Cruising Australia
Dear Elise
Thank you for your kind feedback. We’re delighted to hear that Gabrielle was professional, helpful, and took the time to explain the process clearly.
We appreciate your comments and will be sure to share your lovely feedback with Gabrielle.
Kind Regards
Imagine Cruising
Service with a smile.
Manage receive all information I requested over the phone. Follow up to any further questions were dealt in timely manner. The Sales consultant (Emer) was courteous, knowledgable and approachable.
3 juli 2026
Antwoord van Imagine Cruising Australia
Dear Bharat
Thank you for taking the time to share your experience. We're delighted to hear that Emer provided all the information you needed and that your follow-up questions were answered promptly.
It's wonderful to know you found Emer courteous, knowledgeable, and approachable. Your kind feedback means a great deal to us, and we look forward to helping you with your future travel plans.
Kind Regards
Imagine Cruising
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