My past experience with Imagine Cruising has been all I had hoped for. An issue cropped up this time causing me to question the detail. I am pleased to say that Mark did his best to resolve the issu... Toon meer
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Lees wat reviewers zeggen
Really helpful staff when making enquires giving you as much detail as they can and going the extra mile when making the booking. We use Imagine a lot it is our “Go too” company when booking holidays.... Toon meer
Bedrijf heeft geantwoord
We are very happy with our experience from end to end. Staff services - their patience, efficiency and prompt response to our inquires. Aliya and Dan have gone way above in assisting us with ou... Toon meer
Bedrijf heeft geantwoord
Contact was prompt after initial enquiry. Gabi was knowledgeable. I did feel a little rushed but that was a good thing too as it led to me booking for somewhere I have wanted to travel to. If I had h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. More than just a cruise By taking pride in our relationships with cruise, rail and land partners, we’re able to create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations. Discover an unparalleled collection of once-in-a-lifetime experiences in some of the most spectacular destinations on Earth. CRUISE & RAIL Just like cruising, with rail travel the joy is in the journey, an opportunity to discover rather than simply visit. Combined together they offer an irresistible draw for so many. Many of our cruise holidays encompass rail travel on some of the most iconic locomotives in the world. From the exquisite carriages of the Venice Simplon-Orient-Express to the majestic Indian Pacific and the sophisticated Rocky Mountaineer, there’s a rail experience for everyone. CRUISE & TOURING Our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet. From the majestic phenomenon of Iguazu Falls to the opulent palaces of India and the breathtaking ruins of Machu Picchu – our fully escorted tours empower you with the confidence to explore new places that you might have believed were once out of reach. CRUISE & EVENT From lively cliff-top concerts in Bali to chartering entire ships to create an exclusive entertainment programme for our customers, our unique and exciting events are what truly sets us apart. Whether you’re interested in fast and furious Formula One® Grand Prix™ World Championship action or dazzling musical performances from world renowned singers, we create once-in-a-lifetime experiences paired with incredible cruises, curated just for you. CRUISE & STAY Our meticulously crafted luxury cruise and stay holidays are designed with your relaxation in mind. Enjoy your downtime in carefully chosen hotels, all while embarking on journeys to some of the world's most extraordinary destinations by cruise. Whether you prefer intimate vessels or grand liners, cosmopolitan city breaks or beachfront havens, your next unforgettable holiday awaits with us. RIVER CRUISING From the enchanting Danube to the mystical Mekong, a river cruise offers you the chance to relax as you glide through some of the world’s most incredible waterways. Whether you’re a history lover, a culture enthusiast, or someone with a keen eye for architecture, you’ll enjoy immersive experiences that showcase the beauty of each stop. CRUISE DEALS If you’re looking for the latest cruise deals then Imagine Cruising has everything, from great value sailings to last-minute cruise and stay holidays. Our cruise deals include the latest exclusive offers and promotions from all the leading cruise lines. From short breaks to longer adventures, you'll find the best value cruises to the most popular destinations here. BOOK WITH CONFIDENCE Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Imagine Cruising
Geschreven door het bedrijf
- More than just a cruise
- We create cruise holidays for every type of traveller and every imagination. Imagine Cruising wants to take you beyond your cruising dreams. That's why we constantly search for new travel experiences and change the rules about what is possible - we call it 'The Imagine Cruising Way'. We put a huge amount of time and care into tailoring cruise holidays that offer you incredible value. You can explore cosmopolitan cities, escape to unspoilt sandy beaches and seek out the world's greatest wonders, all in one holiday.
- We've only got One Life
- “One day…” It’s something we’re all guilty of saying about the things we dream of doing. We procrastinate as life passes us by. But it shouldn’t be this way. The One Life ethos is about seizing the moment and living life to the full. It’s what we live and breathe here at Imagine, it’s at the very heart of our company values and the reason we do what we do. We’re all blessed with One Life, but within it there is literally a world of possibilities just waiting to be explored. It’s our mission to help you discover this amazing world, to inspire you and help you experience as many unforgettable moments as possible, providing memories to cherish forever.
- 2021 & 2022 Cruise and Luxury Rail
- Combine a cruise with an iconic train journey to see more of the world. From the plush comfort of your carriage, enjoy panoramic views of snow-capped mountains, barren deserts, opulent palaces and more while savouring the romance of rail travel. You’ll feel like you’ve travelled back in time to a more elegant era.
- 2021 & 2022 Cruise and Escorted Touring
- From the majestic phenomenon of Niagara Falls, to the wildlife hidden in the dense rainforests of Borneo, the opulent palaces of India to the weaving marvel of the Great Wall of China - our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet.
- Book with Confidence
- Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Contactgegevens
Imagine Cruising , Level 7, 301 Coronation Drive , 4064, Queensland, Australië
- 1800 958 405
- customersupport@imaginecruising.com.au
- imaginecruising.com.au
4,6
Uitstekend
3K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Got a prompt call back initially and…
Got a prompt call back initially and our question were answered.
But multiple problems with going into system to manage booking.
Finally sorted out.
3 juli 2026
Antwoord van Imagine Cruising Australia
Dear Litta,
Thank you for taking the time to share your feedback. We're pleased to hear that you received a prompt call back and that our team was able to answer your questions and assist you with your booking.
We appreciate your patience while the issues accessing the booking system were being resolved, and we're glad to hear everything was eventually sorted. We understand how important it is for managing your holiday arrangements to be as straightforward as possible, and we appreciate you bringing your experience to our attention.
Thank you for choosing Imagine Cruising, and we hope you have a wonderful holiday.
Kindest regards,
Harrison
Senior Customer Support Agent
Most helpful and knowledgeable
Most helpful and knowledgeable.
Lots of good information helped me to make a decision.
3 juli 2026
Antwoord van Imagine Cruising Australia
Dear John
Thank you for your wonderful review. We're delighted to hear that you found our team helpful and knowledgeable.
Providing clear, informative advice so our guests can make confident decisions is something we take great pride in.
We truly appreciate your kind feedback and look forward to assisting you again with your future travel plans.
Kind Regards
Imagine Cruising
I was impressed with their helpfulness…
I was impressed with their helpfulness , courtesy and overall performance. When there was a problem with the airline cancelling their flight they could not be anymore helpful. Thank you
2 juli 2026
Antwoord van Imagine Cruising Australia
Dear Margaret
Thank you for taking the time to share your kind feedback.
We are delighted to hear that you were impressed with the helpfulness, courtesy, and overall service provided by our team. While we're sorry to hear your airline cancelled your flight, we're pleased we were able to assist you through the disruption and help make the process as smooth as possible.
Your appreciation means a great deal to us, and we will be sure to share your comments with the team.
Thank you again, and we hope you have a wonderful holiday.
Kind regards,
Imagine Cruising
Good service
2 juli 2026
Antwoord van Imagine Cruising Australia
Dear Margaret,
Thank you for your five-star review. We're pleased to hear that you received good service from our team at Imagine Cruising.
We appreciate you taking the time to share your feedback and are delighted that we could assist with your holiday plans. We look forward to providing you with the same level of care and support for your future travels.
Kind regards,
Harrison
Senior Customer Support Agent
Very good service in AU
Very good service in AU, but hosts / companies used overseas on tour sub par.
30 juni 2026
Antwoord van Imagine Cruising Australia
Good Morning,
Thank you for taking the time to leave your feedback with us here. I did try to reach you on the phone earlier today to have a further chat, but must have just missed you.
I will admit I am a touch confused to receive your review here, as from what I have been able to locate on my side of things you haven't yet left on your holiday reservation.
When you get the chance, are you able to please give me a call back so we can have a further chat?
Thank you again for reaching out, and looking forward to speaking with you soon!
Kind Regards,
Harrison
Senior Customer Support Agent
Fabulous trip package
Nathan was efficient, helpful and professional. He covered every aspect and answered all of my questions. Confirmation came through as promised and we are delighted with the deal. Well done!
3 juli 2026
Antwoord van Imagine Cruising Australia
Dear Rose,
Thank you for your fantastic five-star review. We're delighted to hear that Nathan provided such an efficient, helpful, and professional service throughout your booking experience.
It's wonderful to know that he took the time to cover every aspect of your trip, answer all your questions, and ensure your confirmation came through as promised. I'll be sure to pass your kind feedback on to Nathan, who will be thrilled to know you were so pleased with the service and your holiday deal.
Thank you for choosing Imagine Cruising. We hope you have an incredible holiday and create many unforgettable memories.
Warm regards,
Harrison
Senior Customer Support Agent
Grace clearly outlined all the details…
Grace clearly outlined all the details of the trip and answered all our questions. We also liked her English accent!
30 juni 2026
Antwoord van Imagine Cruising Australia
Dear Robyn,
Thank you for your wonderful five-star review. We're delighted to hear that Grace clearly explained all the details of your trip and took the time to answer all of your questions, leaving you feeling confident about your holiday.
I'll be sure to pass your lovely feedback on to Grace. I'm sure she'll be pleased to know that both her knowledge and her friendly manner made such a positive impression.
Thank you for choosing Imagine Cruising. We hope you have a fantastic holiday and create many wonderful memories.
Warm regards,
Harrison
Senior Customer Support Agent
Antwoord van Imagine Cruising Australia
Dear Susan,
Thank you for your lovely five-star review. We're delighted to hear that you found our team helpful and polite throughout your experience with Imagine Cruising.
Providing friendly, attentive service is something we strive for every day, so it's wonderful to know our team made such a positive impression. We truly appreciate your kind feedback and look forward to assisting you again with your future travel plans.
Kind regards,
Harrison
Senior Customer Support Agent
SPIRIT OF QUEENSLAND HOLIDAY
SPIRIT OF QUEENSLAND HOLIDAY - TROPICAL TRACKS
Scott & Dana were very helpful with the booking process and answering our questions.
We are very happy with their service and wish both of Scott & Dana continued success for their futures.
Thanks
Barry & Sue Fraser 🤗🤗
17 juni 2026
Antwoord van Imagine Cruising Australia
Dear Barry & Sue,
Thank you for your wonderful five-star review. We're delighted to hear that Scott and Dana made your booking experience such a positive one by answering all of your questions and providing the support you needed.
Your kind words and thoughtful wishes for their future are greatly appreciated, and I'll be sure to pass your lovely feedback on to both of them. I'm certain they'll be delighted to know they made such a positive impression.
Thank you for choosing Imagine Cruising. We hope you have a fantastic time on your Spirit of Queensland holiday and create many wonderful memories.
Kindest regards,
Harrison
Senior Customer Support Agent
Booking was made a long time early…
Booking was made a long time early (more than a year) and follow up has been exactly as advised. Trip itinerary is excellent as is pricing
29 juni 2026
Antwoord van Imagine Cruising Australia
Dear Peter
Thank you for your wonderful review.
We're delighted to hear that your booking experience has met your expectations from the very beginning. It's great to know that our follow-up communications have been delivered as promised and that you're pleased with both your itinerary and the value of your holiday.
We hope you have a fantastic trip, and if there's anything we can assist with before you depart, please don't hesitate to get in touch.
Kind regards,
The Imagine Cruising Team
Antwoord van Imagine Cruising Australia
Dear Julie
Thank you for your wonderful review.
We're delighted to hear that you found the booking process very easy and that Sarah was so helpful. We'll be sure to pass your kind feedback on to her, as she'll be pleased to know she made your experience a positive one.
Thank you for choosing Imagine Cruising. We hope you have a fantastic holiday, and we look forward to assisting you again in the future.
Kind regards,
The Imagine Cruising Team
Very helpful easy to talk to.
Very helpful easy to talk to.
Knows her product she is selling.
1 juli 2026
Antwoord van Imagine Cruising Australia
Dear Irene,
Thank you for your wonderful five-star review. We're so pleased to hear that Emer was helpful, easy to talk to, and able to share her knowledge to help you with your holiday plans.
I'll be sure to pass your kind feedback on to Emer, who will be delighted to know her friendly approach and expertise made such a positive impression. Thank you for choosing Imagine Cruising, and we hope you have a fantastic holiday.
Warm regards,
Harrison
Senior Customer Support Agent
Always helpful with all aspects of…
Always helpful with all aspects of booking and once on holiday just as good
1 juli 2026
Antwoord van Imagine Cruising Australia
Dear Steve,
Thank you for your fantastic five-star review. We're delighted to hear that you've found our team helpful throughout every stage of your journey, from the initial booking process right through to supporting you while you're away.
Providing ongoing service before and during your holiday is something we take great pride in, so it's wonderful to know this has made a positive difference to your experience with Imagine Cruising.
We truly appreciate your support and look forward to helping you plan many more memorable holidays.
Best wishes,
Harrison
Senior Customer Support Agent
Professional service.
30 juni 2026
Antwoord van Imagine Cruising Australia
Dear Libor
Thank you for your kind feedback. We’re delighted to hear you received professional service and appreciate you taking the time to share your experience. We look forward to assisting you again with your future travels.
Kind regards,
Imagine Cruising
we are off to South America all the…
Emer was able to provide all the information we needed to decide to book our holiday and handled the booking process in an efficient and friendly way.
30 juni 2026
Antwoord van Imagine Cruising Australia
Dear Mike and Alice
Thank you for your wonderful review!
We're delighted to hear that Emer was able to provide all the information you needed to confidently book your holiday. It's great to know that you found the booking process both efficient and friendly.
We'll be sure to pass your kind words on to Emer. Thank you for choosing Imagine Holidays—we look forward to helping you create many wonderful travel memories. Have a fantastic holiday!
Kind Regards
Imagine Cruising
the operter was very knowlagable and…
the operter was very knowlagable and explained everything in detail.
29 juni 2026
Antwoord van Imagine Cruising Australia
Dear Bruce
Thank you for your wonderful review!
We're delighted to hear that you found our team member knowledgeable and that they took the time to explain everything in detail. We believe it's important that our guests feel well informed and confident throughout the booking process, so it's great to know this was reflected in your experience.
We truly appreciate your kind feedback and look forward to helping you with your holiday again in the future.
Kind regards,
The Imagine Cruising Team
Dan was very friendly
Dan was very friendly, efficient & knowledgeable. Our cruise/tour was booked in no time.
29 juni 2026
Antwoord van Imagine Cruising Australia
Dear Jenny
Thank you for your wonderful feedback.
We’re delighted to hear that Dan provided such friendly, efficient, and knowledgeable service while assisting with your cruise and tour booking. We know how important it is to feel confident and supported when planning your holiday, and we’re pleased Dan made the process quick and easy for you.
We hope you have an amazing time on your upcoming journey and look forward to assisting you again in the future.
Kind regards,
The Imagine Cruising Team
Just staff … 👏👏
The staff are so informative about all parts of the holiday and the flights and as aspects of the holiday…
29 juni 2026
Antwoord van Imagine Cruising Australia
Dear Kaye,
Thank you for your wonderful five-star review. We're delighted to hear that you found our team so informative and that they were able to guide you through every aspect of your holiday, from your flights to your cruise and everything in between.
We know that having clear information and support throughout the booking process makes all the difference, so it's lovely to know our team was able to give you confidence and peace of mind. Thank you for choosing Imagine Cruising, and we hope you have a truly memorable holiday.
Warm regards,
Harrison
Senior Customer Support Agent
Tour Guide was exceptional in every…
Tour Guide was exceptional in every respect and made our Japanese tour brilliant.
The cruise after with Princess was also brilliant.
14 mei 2026
Antwoord van Imagine Cruising Australia
Dear Les
Thank you for sharing your wonderful feedback.
We are delighted to hear that your tour guide helped make your Japanese experience so memorable. It is fantastic to know they provided exceptional service and contributed to making your journey so enjoyable.
We are also pleased to hear you had a brilliant experience with Princess following your tour. We hope you have many more wonderful travel memories ahead and we look forward to assisting you on your next adventure.
Thank you for choosing Imagine Cruising
Kind Regards
Imagine Cruising
Antwoord van Imagine Cruising Australia
Dear Helen and Don,
Thank you for your lovely five-star review. We're so pleased to hear that our team was able to provide helpful service and explain everything about your cruise clearly.
We know how important it is to feel informed and confident when planning a holiday, so it's wonderful to know you had such a positive experience. Thank you for choosing Imagine Cruising, and we hope you have a fantastic trip.
Kindest regards,
Harrison
Senior Customer Support Agent
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