The customer service consultant was clearly spoken, friendly and knowledgeable. She explained everything I needed to know and gave me time to ask appropriate questions about the booking. I felt very c... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We are very happy with our experience from end to end. Staff services - their patience, efficiency and prompt response to our inquires. Aliya and Dan have gone way above in assisting us with ou... Toon meer
Bedrijf heeft geantwoord
My past experience with Imagine Cruising has been all I had hoped for. An issue cropped up this time causing me to question the detail. I am pleased to say that Mark did his best to resolve the issu... Toon meer
Contact was prompt after initial enquiry. Gabi was knowledgeable. I did feel a little rushed but that was a good thing too as it led to me booking for somewhere I have wanted to travel to. If I had h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. More than just a cruise By taking pride in our relationships with cruise, rail and land partners, we’re able to create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations. Discover an unparalleled collection of once-in-a-lifetime experiences in some of the most spectacular destinations on Earth. CRUISE & RAIL Just like cruising, with rail travel the joy is in the journey, an opportunity to discover rather than simply visit. Combined together they offer an irresistible draw for so many. Many of our cruise holidays encompass rail travel on some of the most iconic locomotives in the world. From the exquisite carriages of the Venice Simplon-Orient-Express to the majestic Indian Pacific and the sophisticated Rocky Mountaineer, there’s a rail experience for everyone. CRUISE & TOURING Our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet. From the majestic phenomenon of Iguazu Falls to the opulent palaces of India and the breathtaking ruins of Machu Picchu – our fully escorted tours empower you with the confidence to explore new places that you might have believed were once out of reach. CRUISE & EVENT From lively cliff-top concerts in Bali to chartering entire ships to create an exclusive entertainment programme for our customers, our unique and exciting events are what truly sets us apart. Whether you’re interested in fast and furious Formula One® Grand Prix™ World Championship action or dazzling musical performances from world renowned singers, we create once-in-a-lifetime experiences paired with incredible cruises, curated just for you. CRUISE & STAY Our meticulously crafted luxury cruise and stay holidays are designed with your relaxation in mind. Enjoy your downtime in carefully chosen hotels, all while embarking on journeys to some of the world's most extraordinary destinations by cruise. Whether you prefer intimate vessels or grand liners, cosmopolitan city breaks or beachfront havens, your next unforgettable holiday awaits with us. RIVER CRUISING From the enchanting Danube to the mystical Mekong, a river cruise offers you the chance to relax as you glide through some of the world’s most incredible waterways. Whether you’re a history lover, a culture enthusiast, or someone with a keen eye for architecture, you’ll enjoy immersive experiences that showcase the beauty of each stop. CRUISE DEALS If you’re looking for the latest cruise deals then Imagine Cruising has everything, from great value sailings to last-minute cruise and stay holidays. Our cruise deals include the latest exclusive offers and promotions from all the leading cruise lines. From short breaks to longer adventures, you'll find the best value cruises to the most popular destinations here. BOOK WITH CONFIDENCE Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Imagine Cruising
Geschreven door het bedrijf
- More than just a cruise
- We create cruise holidays for every type of traveller and every imagination. Imagine Cruising wants to take you beyond your cruising dreams. That's why we constantly search for new travel experiences and change the rules about what is possible - we call it 'The Imagine Cruising Way'. We put a huge amount of time and care into tailoring cruise holidays that offer you incredible value. You can explore cosmopolitan cities, escape to unspoilt sandy beaches and seek out the world's greatest wonders, all in one holiday.
- We've only got One Life
- “One day…” It’s something we’re all guilty of saying about the things we dream of doing. We procrastinate as life passes us by. But it shouldn’t be this way. The One Life ethos is about seizing the moment and living life to the full. It’s what we live and breathe here at Imagine, it’s at the very heart of our company values and the reason we do what we do. We’re all blessed with One Life, but within it there is literally a world of possibilities just waiting to be explored. It’s our mission to help you discover this amazing world, to inspire you and help you experience as many unforgettable moments as possible, providing memories to cherish forever.
- 2021 & 2022 Cruise and Luxury Rail
- Combine a cruise with an iconic train journey to see more of the world. From the plush comfort of your carriage, enjoy panoramic views of snow-capped mountains, barren deserts, opulent palaces and more while savouring the romance of rail travel. You’ll feel like you’ve travelled back in time to a more elegant era.
- 2021 & 2022 Cruise and Escorted Touring
- From the majestic phenomenon of Niagara Falls, to the wildlife hidden in the dense rainforests of Borneo, the opulent palaces of India to the weaving marvel of the Great Wall of China - our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet.
- Book with Confidence
- Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Contactgegevens
Imagine Cruising , Level 7, 301 Coronation Drive , 4064, Queensland, Australië
- 1800 958 405
- customersupport@imaginecruising.com.au
- imaginecruising.com.au
4,6
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Imagine Cruising Australia
Dear Helen and Don,
Thank you for your lovely five-star review. We're so pleased to hear that our team was able to provide helpful service and explain everything about your cruise clearly.
We know how important it is to feel informed and confident when planning a holiday, so it's wonderful to know you had such a positive experience. Thank you for choosing Imagine Cruising, and we hope you have a fantastic trip.
Kindest regards,
Harrison
Senior Customer Support Agent
Viran was very helpful and went out of…
Viran was very helpful and went out of her way to make sure we got everything we wanted and needed looking forward to the holiday thank you John Fogerty
26 juni 2026
Antwoord van Imagine Cruising Australia
Dear John,
Thank you for your fantastic five-star review. We're delighted to hear that Viran went above and beyond to ensure you had everything you wanted and needed while planning your holiday.
I'll be sure to pass your kind words on to Viran, who will be thrilled to know her dedication and support made such a positive difference. We hope you have an amazing holiday and create many wonderful memories.
Kind regards,
Harrison
Senior Customer Support Agent
Tom was a pleasure to speak to
Tom was a pleasure to speak to. He was efficient,clear about what he was telling us and kind.
26 juni 2026
Antwoord van Imagine Cruising Australia
Dear Anne,
Thank you for your wonderful five-star review. We're delighted to hear that Tom provided such a positive experience and that you found him efficient, clear in his communication, and kind throughout your conversation.
I'll be sure to pass your lovely feedback on to Tom, as I'm sure he'll be pleased to know he made such a great impression. Thank you for choosing Imagine Cruising, and we look forward to assisting you with your future travel plans.
Warm regards,
Harrison
Senior Customer Support Agent
Antwoord van Imagine Cruising Australia
Dear Jeni,
Thank you for your lovely five-star review. We're so pleased to hear that you found our team easy to communicate with and friendly throughout your experience with Imagine Cruising.
Providing helpful, approachable service is something we pride ourselves on, so it's wonderful to know this made a positive impression. We truly appreciate your support and look forward to assisting you with many more memorable holidays in the future.
Best wishes,
Harrison
Senior Customer Support Agent
Readiness to help and going the extra…
Readiness to help and going the extra mile. Have booked many holidays with Imagine cruising and my experience with the staff have been great
Thankyou to all the work you do behind the scene to make our holidays a success.
23 juni 2026
Antwoord van Imagine Cruising Australia
Dear Taratian,
Thank you for your wonderful five-star review and for your continued support of Imagine Cruising. It means so much to know you've booked many holidays with us and that our team has consistently provided you with great service.
We're especially grateful for your recognition of the work that happens behind the scenes. Our team is passionate about creating memorable holiday experiences, and it's rewarding to know those efforts are appreciated.
Thank you again for your kind words. We look forward to helping you plan many more unforgettable adventures in the years to come.
Kindest regards,
Harrison
Senior Customer Support Agent
The booking process went rather…
The booking process went rather smoothly questions were answered and the cruise booked.
23 juni 2026
Antwoord van Imagine Cruising Australia
Dear Mark,
Thank you for taking the time to leave us a review. We're pleased to hear that your booking process went smoothly and that our team was able to answer your questions along the way.
We appreciate your feedback and are glad we could help make arranging your cruise a straightforward experience. We hope you have a fantastic holiday, and we look forward to assisting you again with your future travel plans.
Kind regards,
Harrison
Senior Customer Support Agent
This company know everything you…totally awesome
This company know everything you request
Swift service 👍 fantastic customer service
Love this company they come through on everything you request
23 juni 2026
Antwoord van Imagine Cruising Australia
Dear Leanne,
Thank you so much for your wonderful five-star review. We truly appreciate your kind words and are delighted to hear that you've consistently had such a positive experience with Imagine Cruising.
It's fantastic to know that our team has been able to provide the swift service and customer support you were looking for. Your feedback means a great deal to us, and we're grateful for the trust you've placed in us.
We look forward to helping you plan many more memorable holidays in the future.
Warm regards,
Harrison
Senior Customer Support Agent
Northern Lights
Scott made it all too easy to book my next holiday
Imagines promotional material makes planning future Holidays a pleasure.
26 juni 2026
Antwoord van Imagine Cruising Australia
Dear Dorothy,
Thank you for your wonderful five-star review. We're delighted to hear that Scott made booking your Northern Lights holiday such an easy and enjoyable experience.
It's also lovely to know that you enjoy our promotional material and that it inspires you when planning your future holidays. I'll be sure to pass your kind feedback on to Scott, who will be pleased to know he helped make your booking process so straightforward.
Thank you for choosing Imagine Cruising. We hope your Northern Lights adventure is everything you've been dreaming of.
Kindest regards,
Harrison
Senior Customer Support Agent
Would like to have more communication…
Would like to have more communication with Imagine.Each time my call to the company I spoke to a different consultant. The last call the consultant I spoke to was very helpful.thank you.
23 juni 2026
Antwoord van Imagine Cruising Australia
Dear Ms Chen
Thank you for taking the time to share your feedback.
We appreciate your comments and are pleased to hear that your most recent interaction with our team member was helpful.
Once a booking has been made, our dedicated Customer Support team assists passengers with their upcoming holiday departures. As our customers may speak with different experienced team members, each consultant has access to the booking details and is able to provide assistance and support throughout the journey.
We appreciate your feedback regarding communication and will continue to focus on providing a smooth and helpful experience for all our travellers.
Thank you again for choosing Imagine Cruising, and we look forward to assisting you with your upcoming holiday.
Kind Regards
Imagine Cruising
You definitely need communication…
You definitely need communication skills when writing emails. Every email threatens that if I do not pay, my deposit will be forfeited.
Second, when I booked I was told that there is no room left without window so I have to book a higher category. Wrong. I just ring yesterday after reading ad and there is one available.
I requested that I will like to stay three nights extra. Even after three months, you could not give me a price.
When you write flights included, they are the longer ones and to get direct, you pay extra.
Not booking ever again.
23 juni 2026
Antwoord van Imagine Cruising Australia
Good Afternoon Zarrin,
Thank you for taking the time to reach out and provide your feedback on your holiday journey with us, and I do apologise for the delay in getting back to you.
Your correspondence has been provided to our management team here, who I believe have reached out to you directly to have a further chat and see what is available to us to assist you.
Thank you again for your time Zarrin, and looking forward to speaking with you soon!
Kind Regards,
Harrison
Senior Customer Support Agent
Friendly and knowledgeable service with…
Friendly and knowledgeable service with competitive pricing
22 juni 2026
Antwoord van Imagine Cruising Australia
Dear David
Thank you for your kind review! We're delighted to hear that you found our team friendly and knowledgeable, and that you were happy with the value we offer.
We truly appreciate your feedback and thank you for choosing Imagine Cruising.
We look forward to helping you plan another memorable holiday in the future.
Kind Regards
Imagine Cruising
Be better organised re questionss.
Imagine needs to be better organised at giving timely information.
1. We were told that a deposit on airfares would be required. No-one would tell us the amount when we booked. We assumed a DEPOSIT on airfares to be $1-2000. We were hit with $5700 yesterday. Then told it included booking, accommodation and other.
Do be upfront about the amount. Most of us budget and put aside money for big expenses. This huge amount on top of the budgeted expenses of re-tiling the roof, paying for another holiday and expecting to pay for our solar panels to be replaced and adding a battery.
2. We were asked at the start of the conversation whether we wanted to make any changes. We said No, then at the end found we were flying g Johannesburg-Sydney-Perth, when some days have direct Qantas flights to Perth. Had we known at the start, we might have added another night in Johannesburg.
You have added about 13 hours extra to our flight home and we will be 86 and 87.
Please look at flights before asking about changes or at least, leave the change option open until the customer knows the flights.
Jean
26 juni 2026
Antwoord van Imagine Cruising Australia
Good Afternoon Jean,
Thank you for taking the time to reach out and provide your feedback on your holiday journey with us, and I do apologise for the delay in getting back to you.
Your correspondence has been provided to our management team here, who I believe have reached out to you directly to have a further chat and see what is available to us to assist you.
Thank you again for your time Jean, and looking forward to speaking with you soon!
Kind Regards,
Harrison
Senior Customer Support Agent
Darcy is Delightful
Darcy is warm, friendly, informative and quick to respond. My conversations with her have been delightful.
25 juni 2026
Antwoord van Imagine Cruising Australia
Dear Kerrie
Thank you for sharing your wonderful feedback. We’re delighted to hear that your conversations with Darcy have been so positive.
Darcy will be thrilled to know that her warm, friendly approach and quick responses have made your experience enjoyable. We truly appreciate your kind words and will be sure to pass them on to her.
Thank you for choosing Imagine Holidays, and we look forward to assisting you again in the future.
Kind Regards
Imagine Cruising
We needed to change our booking
We needed to change our booking. Dana and Rebecca both were understanding and extremely helpful
24 juni 2026
Antwoord van Imagine Cruising Australia
Dear Dennis,
Thank you for your wonderful five-star review. We're so pleased to hear that Dana and Rebekka were understanding and able to assist you with changing your booking.
We know that making changes to travel plans can sometimes be stressful, so it's great to know they were able to make the process as smooth and straightforward as possible. I'll be sure to pass your kind feedback on to both Dana and Rebekka, who will be delighted to know their support was appreciated.
Thank you for choosing Imagine Cruising. We look forward to helping you again with your future travel plans.
Kind regards,
Harrison
Senior Customer Support Agent
Quick response …
Quick response once the business opened. Dana provided friendly, helpful information and very timely follow through. Over an excellent experience.
25 juni 2026
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Dear Helen,
Thank you for your wonderful five-star review. We're delighted to hear that Dana was able to provide a prompt response, friendly service, and helpful information, along with timely follow-up to ensure everything was taken care of.
I'll be sure to pass your lovely feedback on to Dana, who will be thrilled to know she made such a positive impression. Thank you for choosing Imagine Cruising, and we're so pleased your experience with us was an excellent one.
Warm regards,
Harrison
Senior Customer Support Agent
We are very happy with our experience…
We are very happy with our experience from end to end.
Staff services - their patience, efficiency and prompt response to our inquires.
Aliya and Dan have gone way above in assisting us with our bookings.
Special mentioned re Aliya's customer service- we had approached her a couple of times on different tours and unfortunately we didn't book any of the tours. She was always polite and nothing was too much for her.
Finally we booked a tour with her help. Thanks Aliya.
22 juni 2026
Antwoord van Imagine Cruising Australia
Dear Karen
Thank you for your wonderful review!
We’re delighted to hear that you had such a positive experience with Imagine Cruising from start to finish. Providing friendly, efficient service and taking the time to ensure our guests feel supported throughout the booking process is something we pride ourselves on.
A special thank you for recognising both Aliya and Dan. It's especially rewarding to hear that Aliya consistently provided the same high level of care and professionalism, even on occasions when you didn't end up booking. We know she'll be thrilled to hear that her patience and dedication helped you find the perfect tour when the time was right.
We truly appreciate your kind words and your trust in Imagine Cruising. We hope you have a fantastic holiday and look forward to welcoming you on another adventure in the future.
Kind Regards
Imagine Cruising
Flight booking
Sean has spent several days trying to sort an upgrade on flights to & from our cruise next year, has been sorted now & booked, a big thanks
25 juni 2026
Antwoord van Imagine Cruising Australia
Dear Denise
Thank you for your wonderful review!
We're delighted to hear that Sean was able to assist with arranging your flight upgrades for your upcoming cruise. We know these requests can sometimes take time, so we're pleased his dedication and persistence helped achieve the outcome you were hoping for.
Your kind words will be shared with Sean, and we're sure he'll appreciate your recognition.
Thank you for choosing Imagine Cruising. We hope you have a fantastic holiday next year and look forward to helping you create many more wonderful travel memories.
Kind Regards
Imagine Cruising
We had the Dan look after us &…
We had the Dan look after us & fortunately he looked after us last holiday we booked.
22 juni 2026
Antwoord van Imagine Cruising Australia
Dear Dianne,
Thank you for your lovely five-star review. We're delighted to hear that Dan was able to look after you once again. It's always rewarding to know that our guests have such positive experiences that they choose to work with the same consultant for future holidays.
I'll be sure to pass your kind words on to Dan, who will be pleased to know his service has earned your continued trust. Thank you for choosing Imagine Cruising, and we look forward to helping you plan many more memorable adventures.
Best regards,
Harrison
Senior Customer Support Agent
Bang-on
Speaking to a person and company that does what they say they’ll do is priceless and removes any stress. Excluding any extras that we may take advantage of our holiday is all good to go 9 months away.
25 juni 2026
Antwoord van Imagine Cruising Australia
Dear Michael,
Thank you for your fantastic five-star review. Your comments mean a great deal to us.
It's wonderful to hear that our team delivered on what we promised and helped make the planning process stress-free. We know how important it is to have confidence in your travel provider, especially when your holiday is still several months away, so we're delighted everything is in place and ready for you.
We hope the next nine months fly by, and that you have an incredible holiday. Thank you for choosing Imagine Cruising, and we look forward to being part of your journey.
Warm regards,
Harrison
Senior Customer Support Agent
Good service and very helpful
Good service and very helpful, would definitely recommend Imagine Cruising Australia
23 juni 2026
Antwoord van Imagine Cruising Australia
Thank you, Julian, for taking the time to share your feedback.
We are delighted to hear that you found our service helpful and that you would recommend us to others. Recommendations from our guests are one of the greatest compliments we can receive, and we truly appreciate your confidence in us.
Thank you for choosing to travel with us. We look forward to assisting you again and helping you create many more memorable holiday experiences in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.