Ship from USA to Kenya Reviews 138

This was my first time shipping with the company. They did consolidate all my packages as requested and delivered straight to my house

I have used iMail Kenya for several years, which is why this experience has been very disappointing.

My shipment arrived in Nairobi on 16 May 2026 and entered a split shipment reconciliation process. While I understand that delays can happen in international logistics, the biggest issue throughout this experience has been the lack of meaningful customer communication and accountability.

Despite multiple respectful follow-ups, I received no clear timelines or substantive updates, and responses often felt dismissive and impersonal. At one point, I was told:
“We'll advise on this when the shipment is ready in Nairobi, as for now all you can do is wait.”

Unfortunately, that response reflected the overall customer experience.

Due to the prolonged delay, I was forced to purchase replacement items at additional personal expense after it became clear the shipment would not arrive within the communicated timeline.

As a long-standing customer, I expected far better communication, professionalism, and customer care.

I shipped a piano from Amazon and just received it at my house. Don't expect lightning speed because of the consolidating factor but you do get the goods intact

Very easy and straightforward to ship with. Cargo was delivered to my address within timeframe. Not too much communication clutter

Great courier, I have used the company consistently and they've delivered all my goods in a timely manner, They are large consolidators so the service doesn't match DHL or Fedex but at the price, its an excellent deal

They are very expensive and will charge you Kes 5000 to ship in perfume. Delivery is Kes 1000 in Nairobi. Crazy pricing. Please do not consider using them. Use Savostore or Aquantuo. Use them at your own peril!!

This place doesn’t exist. I drove 2 hours to Staten Island to ship stuff to Kenya, the place is storage place.There is no shipping company here (330 Tompkin Ave, Staten Island NY) I have called there phone number countless times , no one picks up. Please don’t waste your time

Worst Customer Service ever! Not only do they hide charges, but when you raise a query, they are rude, act as if you are a bother, and it's a favour they are doing you. They do not state that laptops, phones, PS5 controllers, or any item with a lithium battery will incur an extra fee that you will be surprised with on your invoice at the point of collection. And no, I'm not talking about shipping a battery on its own, as it's a prohibited item.

Very good website that mimics a self service shipping service. Overall a good experience shipping from the United States and I looking forward to using them again

Used them in the past no problems. This time I informed them of my address change. They shipped to the old address. Contacted them to have them change the address with the courier. They refused and told me to take it up with the courier themselves, which I did. Then came the passive aggressive, I can not find your address nonsense, so they ultimately ended up not delivering the package. This is one of those businesses that believes they are doing you a favor by delivering competent customer service. The believe that you need them more than they need you. I am in the process of getting my money back. I would never use them again and would advise others to do the same.

I have shipped with Imail before small parcels this time round I shipped a box of clothes and they said it weighed about 23kilos. I paid up and once it was delivered it didn't feel like 20 kilos even so I weighed it myself and it was 13.9 kilos. Was so shocked and contacted Imail but they left me on read. Such a disappointing experience. Never shipping with them again.

It's a good air freight company that delivers straight to your door. The tracking is perfect with constant notifications on email and WhatsApp

Get my shipment in less than 10 days... I have to say this company is really doing an amazing job... Looking forward to Europe operations

There is more to the company than meets the eye... Very good shippers. Ship with confidence. They're the best in the industry

This is the company to use for your shipping needs. Communication, speed, efficiency.

I have an entire used book collection, got good deals on ebay books and shipped them with imail Kenya.. They are as good as advertised

Very good at their job and they'll deliver your merchandise in excellent condition... The package notifications are an added plus

Delivery was as expected although rider possibly needs more training on how to handle delicate packages

I shipped boxes from Maryland and I really do recommend their shipping services. No worries. Will use again

Very straightforward shipping and delivery. Good account management platform and notifications are tip top...