I bought this for my husbands birthday as he loves breakfast food and it didn’t disappoint. Soft bread which didn’t go hard in the toaster like we’ve known sour dough to do before, delicious golden yo... Toon meer
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Sarah and her team deliver an amazing gift experience with amazing products second to none, we have used her service many times, always far exceeded our expectations for our friend's and family. T... Toon meer
Quick delivery. Tasty and intersting range of cheese with lovely wine too packaged carefully. Made a beautiful gift
The company supplied two gift baskets for people who happened to live in N Ireland. Unfortunately, the website didn't make clear that certain items couldn't be delivered fresh there. They contacted... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
IMP & MAKER was founded to curate food & drink experiences that will create exceptional occasions for our consumers with this in mind. With limited-edition, impeccably-sourced food from award-winning artisans. Hand-packed with love & curated in Lincolnshire by foodie Sarah Louise Fairburn We are proud to be the gift, that our customers say, just keeps giving.
Contactgegevens
Lancaster Court, Coldham Road Industrial Estate, LN4 4SE, Lincolnshire, Verenigd Koninkrijk
- 01205 631144
- info@impandmaker.co.uk
- impandmaker.co.uk
4,8
Uitstekend
817 reviews
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Nice range of products available with…
Nice range of products available with lots of options. Imp & Maker are a good gift provider. Product was delivery on time. I will buy again.
5 november 2024
Antwoord van IMP & MAKER
Good afternoon June
Thank you for taking the time to leave a review and your wonderful feedback! 😊 We're thrilled to hear that you enjoyed our range of products and found them to be great gift options. It's also fantastic to know that your order arrived on time. We look forward to serving you again soon!
Kind regards
Claire- Customer services Exec and all the team at IMP & MAKER
Stunning hampers
Stunning hampers - really helps to have elegant selections already chosen for clients.
28 oktober 2024
Antwoord van IMP & MAKER
Good morning.
Thank you so much for your kind words and feedback. We're thrilled to hear that our hampers have made it easier for you to find elegant, ready-made selections for your clients. Creating stunning, thoughtful gifts is what we’re all about, and it’s wonderful to know they’re hitting the mark. We look forward to helping you with more beautiful hampers in the future!
Kind regards,
Claire - Customer services executive
We bought the Ultimate Tomahawk Steak…
We bought the Ultimate Tomahawk Steak Hamper as a birthday gift for a friend.
They absolutely loved it!
The ordering process and delivery was really easy and great value for money.
18 oktober 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Thank you Garry for taking the time to leave a review and feedback. We are absolutely delighted to hear that your friend loved the Tomahawk Steak hamper it is certainly one of our favourites in the office. Also that you found the ordering process and delivery great.
Kind regards
Claire
Have ordered a few hampers and have…
Have ordered a few hampers and have never been disappointed. Amazingly quick delivery, beautifully wrapped products and really good quality. The tomahawk steak was exceptional!
1 oktober 2024
Antwoord van IMP & MAKER
Hi Tiffany
Thank you so much for your wonderful feedback! We’re thrilled to hear that you were pleased with the quick delivery, the presentation, and the quality of our products. We're especially glad to know the tomahawk steak was a hit! This is a big favourite of all the team at IMP HQ.
We look forward to serving you again soon, kind regards.
Claire
I’ve unexpectedly received a gift that…
I’ve unexpectedly received a gift that blew my socks off ! Here’s to a long lasting collaboration with IMP & MAKER
4 oktober 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Gary, thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that the gift made such a great impression—it’s always our goal to go above and beyond. We truly appreciate your collaboration and look forward to many more successful moments together. Here's to a lasting partnership with IMP & MAKER!
Kind regards, Claire- customer service expert.
Slow delivery
Slow delivery. Things out of date prior to wanting to give the hamper as a gift. Contacted them but no reply. Very dissatisfied.
29 september 2024
Antwoord van IMP & MAKER
Thank you so much for taking the time to give us this feedback. Our founder will message you separately to arrange a solution. We really care that you love your gift so we will put this right. As this gift contained fresh products that need refrigerating its not one that can be kept for 3 months, we do however have slots right up to Christmas to book so this could be delivered fresh closer to Christmas. Alternatively if you wanted the gift to keep from now we have other longer life foodie options. Because of your feedback we will make this clearer on our website. Thank you so much for ordering with us. Claire - IMP Customer Service Expert.
Antwoord van IMP & MAKER
Hi Carol
Thank you so much for your order and for taking the time to share your feedback! We're delighted to hear the hamper was delivered on time and that you loved it. It makes us so happy at IMP Headquarters when our customers are happy.
We look forward to serving you again soon.
Kind regards, Claire Customer services exec.
very helpful and kept helping me till…
very helpful and kept helping me till the issue was solved!
Customer care orientated :)
1 oktober 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Hi Jackie, thank you so much for taking the time to leave a 5* review and feedback.
Providing excellent customer service is a core value for us, and we’re so glad to hear you had a positive experience. We love getting things right for our customers and are always here to help whenever you need us. Don’t hesitate to reach out at any time!
Kind regards, Claire -customer services exec.
Always swift service x easy to follow…
Always swift service x easy to follow site and support! The most amazing product! Love Imp and Maker! Everytime! ❤️
27 september 2024
Antwoord van IMP & MAKER
Thank you so much for your lovely review! I’m so thrilled to hear that you’ve had a swift and easy experience with us—it’s what we aim for every time. We're over the moon that you love our products as much as we love putting them together for you!
Your kind words mean the world to us at IMP & MAKER, and we can’t wait to IMPress you again next time! Thanks Zoe
I love that I can order hampers from…
I love that I can order hampers from Seattle in the US for my friends in Surrey. This is the second time I've ordered for them, they have been happy with both hampers. Thank you very much!
30 september 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Thank you so much for your wonderful feedback! I'm so glad to hear that you've been able to send love across the pond from Seattle to Surrey through our hampers—it's exactly what we hope for! Knowing that your friends have been happy with both hampers makes us incredibly proud.
We truly appreciate your continued support, and we’re here whenever you're ready to make more moments special!
Kindest
Zoe
Great website
Great website, lovely products, beautifully packaged, gift came on time. All very good!
25 september 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Thanks so much for your review! I’m really glad to hear you had a great experience, and that everything from the website to the packaging and delivery was spot on.
We appreciate your support and look forward to serving you again!
Kindest Zoe
Delivery disappointment
The selection was good and my partner loved the gift.
Unfortunately, although I specified a date, her birthday, I was told that unfortunately it wouldn't be delivered until the next day even though it had been dispatched for delivery the day requested. Very disappointing.
6 augustus 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Thank you for your feedback, and I’m really glad to hear your partner loved the gift! However, I’m truly sorry to hear about the delivery issue. That’s not the experience we aim to provide, especially for such an important occasion.
We’d love the chance to make it right, so please get in touch with us at your earliest convenience. You can call us directly at 01205 631 144 and we’ll do everything we can to resolve this for you.
Looking forward to hearing from you.
Kindest
Zoe
Currently my “go to” company for…
Currently my “go to” company for hampers. They compare favourably with other sites on price and content. Very reliable and good comms.
25 september 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Thank you so much for making us your “go-to” for hampers! It’s great to hear that you find our prices and selection competitive, and I’m glad our communication has been reliable for you.
We really appreciate your continued support and look forward to helping with your future orders!
Kindest
Zoe
I had problems with placing an order so…
I had problems with placing an order so emailed and my problem was dealt with by Kelly. Extremely helpful all through the process and the problem was dealt with promptly and successfully.
22 september 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Thank you for your review! I’m glad to hear that Kelly was able to help you out and that everything was sorted promptly. We always aim to provide quick and helpful support, and it’s great to know Kelly made the process easier for you.
We appreciate your patience and look forward to assisting you again in the future!
Thanks
Kindest
Zoe
Top quality hamper and excellent customer service
I ordered a birthday hamper for delivery to a close friend for a milestone birthday last week. There was a slight hiccup with the courier and delivery slots, partly as I had provided some incorrect contact details but basically IMP moved heaven and earth to put it right, even insisting the whole order be replaced due to the need to retain freshness. The whole thing was done in a timely manner and was very professional as they liaised with us over re-arrangements.
My friend is totally delighted with the quality of the products, the cheeses in particular. He was even remarking on the taste and freshness of the celery! Supermarket products don't come close he said and extras such as good packaging and chilling made for an overall excellent gift hamper backed up by customer service to match.
13 september 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Good afternoon Jackie
Thank you so much for taking the time to share your experience with us! We truly appreciate your understanding regarding the hiccup with the delivery, and we're thrilled to hear that you were satisfied with how we handled it. It was our pleasure to ensure everything was perfect for your friend's milestone birthday, and we're so glad they enjoyed the products and so well recieved, especially the cheeses! It's wonderful to hear they even appreciated the freshness of the celery—those little details mean a lot to us.
We pride ourselves on delivering both quality products and top-notch customer service, so it's great to know we hit the mark for you. Our customers happiness is everything to us all at Team IMP.
Thank you again for choosing us, and we hope to have the pleasure of serving you again in the future!
Kind regards,
Claire and all the team at IMP & MAKER
Antwoord van IMP & MAKER
Good morning Jonathan.
Thank you for your kind words! and taking the time to leave us a 5* review.
We're thrilled to hear you had a great experience with us. If you need anything else, don't hesitate to reach out.
Kind regards
Claire and all the team at IMP & MAKER
Good customer service
Out of stock of an item but phoned me to discuss a suitable replacement.
Hamper delivered on time etc
29 augustus 2024
Antwoord van IMP & MAKER
Good afternoon Tim
Thank you for your kind words! We're so pleased that we was able to get a suitable replacement for you and we always try our best. If you need anything else, don't hesitate to reach out. We look forward to serving you again!
Kind regards
Claire and all the team at IMP & MAKER
Bought as gift!
Can't really comment on the contents of the parcel as it was bought as a gift. However, the purchase process was seamless and it was delivered next day! Received a very grateful message from friends I bought the gift for so I assume that they were pleased.
28 augustus 2024
Antwoord van IMP & MAKER
We are so pleased your recipient was happy with their gift and you found the who process seamless.
Thank you so much for taking the time to post your 5* review.
Kelly & all Team IMP
amazing efficiency and service
amazing efficiency and service
2 september 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Thank you so much for your 5* review. It is greatly appreciated.
Kelly & all of Team IMP
A Fantastic service
A fantastic service; placed the order at 9am and a confirmation email received within 10 minutes to say delivery will be tomorrow. What more can I add. Karen is a real gem and the hampers are first class also!
15 augustus 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
good afternoon Ruth
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our service. It's great to know that your order process was smooth and timely, and we're especially pleased that Karen could make a difference for you. Your feedback about our hampers being first class means a lot to us. We look forward to serving you again in the future!
Kind regards
Claire and all the team at IMP & MAKER
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