I bought this for my husbands birthday as he loves breakfast food and it didn’t disappoint. Soft bread which didn’t go hard in the toaster like we’ve known sour dough to do before, delicious golden yo... Toon meer
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Sarah and her team deliver an amazing gift experience with amazing products second to none, we have used her service many times, always far exceeded our expectations for our friend's and family. T... Toon meer
Quick delivery. Tasty and intersting range of cheese with lovely wine too packaged carefully. Made a beautiful gift
The company supplied two gift baskets for people who happened to live in N Ireland. Unfortunately, the website didn't make clear that certain items couldn't be delivered fresh there. They contacted... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
IMP & MAKER was founded to curate food & drink experiences that will create exceptional occasions for our consumers with this in mind. With limited-edition, impeccably-sourced food from award-winning artisans. Hand-packed with love & curated in Lincolnshire by foodie Sarah Louise Fairburn We are proud to be the gift, that our customers say, just keeps giving.
Contactgegevens
Lancaster Court, Coldham Road Industrial Estate, LN4 4SE, Lincolnshire, Verenigd Koninkrijk
- 01205 631144
- info@impandmaker.co.uk
- impandmaker.co.uk
4,8
Uitstekend
817 reviews
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Antwoord van IMP & MAKER
Good afternoon
Thank you so much for taking the time to leave feedback and a 5*review. We really do appreciate it and so happy that you were happy with everything.
We look forward to welcoming you back.
Kind regards, Claire Customer Services Exec
Amazing hamper… full of fantastic…
Amazing hamper… full of fantastic quality food and drink which was preserved well in the hamper boxes! All fully chilled and exciting when opening each and every carefully wrapped items!
20 december 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Good afternoon Tracy
Thank you so much for taking the time to leave such a lovely feedback and 5*review we really do appreciate it.
We are so happy pleased you was happy with your hamper and everything arrived fresh and cold. It is so nice to hear how you were excited opening each item, it is definately all part of the experience and fun.
We look forward to welcoming you back.
Kind regards, Claire - Customer Service Exec
Excellent product
Excellent product, delivered in a timely manner.
A well received Christmas gift.
16 december 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Good afternoon Tony
Thank you so much for taking the time to leave feedback and a 5*review we really do appreciate it.
We are so pleased your hamper was a well recieved gift and the products were excellent and the delivery was in a timely manner. We really do try to go above and beyond.
We look forward to welcoming you back.
Kind regards, Claire Custromer Service Exec
Excellent service - corporate gifting
Karen Seal assisted with our Client Christmas order this year. Open, clear communication and prompt replies to any queries I had. Excellent customer service and seamless process from order to delivery - thank you!
16 december 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Good afternoon, thank you so much for taking the time to leave such lovely feedback and a 5*review we really do appreicate it.
So pleased that you had a great team service and that Karen assisted you with a fantastic service.
We look forward to working with you in the future and thank you for choosing us.
Kind regards, Claire - Customer Services Exec
Christmas Presents
I used them to provide and deliver christmas presents for clients - all round a very efficient service
18 december 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Good afternoon, thank you for taking the time to leave feedback and a 5* review and for choosing us to provide for your clients. We really do appreciate it and so pleased and we look forward to working with you in the future.
Kind regards, Claire- Customer Services Exec
Antwoord van IMP & MAKER
Good afternoon John
Thank you so much for taking the time to leave feedback and a 5* review.
We are so pleased you were happy with our products and service.
We look forward to working with you in the future.
Kind regards, Claire- Customer Service Exec
Amazing hampers/Fast delivery
Amazing hampers! Saved us last minute with over 50 hampers:) Were all delivered within a couple days. Staff are so helpful. Overall great service would recommend to everyone
16 december 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Good afternoon Lexi, thank you for taking the time to leave feedback and a 5* review we really do appreciate it.
We are so pleased we were able to help you and will always try to do our best and go above and beyond to do what we can. We thank you for choosing us and look forward to working with you in the future.
Kind regards, Claire- Customer Services Exec
Very quick delivery
Very quick delivery, was bought as a gift, the recipients were very happy.
14 december 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Good afternoon, thank you taking the time to leave feedback and a 5*review.
We are so pleased to hear the recipients were very happy, it makes us so happy at IMP & MAKER HQ to hear this as we love our brand and products and our customers mean so much to us all.
We look forward to welcoming you back.
Kind regards, Claire- Customer Services Exec.
Recieved hamper box as a gift and was…
Recieved hamper box as a gift and was really impressed with contents and make up. We were going away for the night and it was perfect to take and use immediately and enjoy the moment
14 december 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Good afternoon Stuart, thank you for taking the time to leave such lovely feedback and a 5* review it really does mean so much to the team. We are absolutely over the moon that you recieved as a gift and that you was able to enjoy while away.
Thank you.
Kind regards, Claire- Customer services exec
Very Special
Beautifully packaged, fun to open, feels very special. We used for employees clients and family.
11 december 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Good afternoon Richard
thank you so much for taking the time to leave feedback and a 5* review, we really appreciate you choosing us to gift employees, clients and family. We love that you said the products are fun and feel special and the packaging is something we are so proud of.
We look forward to working with you in the future.
Kind regards, Claire- Customer Services Exec
First class service and beautifully presented hampers.
We had a couple of minor issues trying to place our order around Black Friday and so we was going to contact the company for a chat the following day but they reached out to us in the meantime and asked how they could help.
Zoe was super helpful, couldn't do enough for us and went above and beyond to make sure we had a bespoke hamper too that we could gift to clients. Overall, the service was second to none and the hampers we ordered are beautifully presented. Our experience has been great and will certainly use this fab company again.
10 december 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Good afternoon Jeni
Thank you so much for taking the time to leave lovely feedback and a 5* review we really appreciate you choosing us.
We will always try to go above and beyond and help wherever we can.
So glad that Zoe was super helpful and that your experience has been great and we look forward to welcoming you back.
Kind regards, Claire- Customer Services Exec
There’s a wine stain on the label and…
There’s a wine stain on the label and makes it look terrible.
1 december 2024
Antwoord van IMP & MAKER
Good afternoon Harry
Thank you for choosing us and i'm so very sorry that the wine arrived with a stain on the label, if you had emailed or phoned we would of got this replaced immediately as this is not the level of quality we would want you to recieve.
I have sent you a email so we can get this resolved for you.
Kind regards, Claire - Customer Services Exec
I ordered two mystery boxes (non…
I ordered two mystery boxes (non alcohol) and I was disappointed that they weren’t more cohesive. It felt like it was just stuff they wanted to get rid off due to excess stock or short shelf life. I was expecting one similar to their hampers on sale
1 december 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Thank you for your feedback. We’re sorry to hear the mystery boxes didn’t meet your expectations. While it was clear in the description that these were 70% off RRP and contained end-of-line items, we understand how important it is for the contents to feel cohesive and special.
Our mystery boxes have been enjoyed by many happy customers, so we’re truly disappointed to hear they didn’t deliver a 5-star experience for you this time. We appreciate your comments and will take them on board as we continue to refine our offerings.
Kindest,
Zoe
Brand & Marketing Manager
Excellent product and service
9 december 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Good afternoon Andrew, thank you for taking the time to leave feedback and a 5* review we are so pleased to hear that you rated our product and service as excellent.
Thank you for choosing us and we look forward to welcoming you back.
Kind regards, Claire- Customer service Exec
“Unreal” - a very happy recipient!
The gift recipient was delighted and described the hamper as “unreal”. The ability to choose a particular day for delivery was great. I’d recommend Imp and Maker to anyone. Far more exciting and feels better value than other hamper companies.
27 november 2024
Antwoord van IMP & MAKER
Good afternoon Gemma, thank you so much for taking the time to leave feedback and a 5* review. We really do appreciate it and absolutely love that the recipient described our hamper as unreal. The team at IMP & MAKER HQ absolutely love this as we really do love our brand and products and to get feedback like this is so great. Being able to choose your designated date for delivery is fantastic as when buying for an event or a particular date you can plan ahead and get sorted.
Thank you for choosing us and we look forward to welcoming you back.
Kind regards, Claire- Customer Services Exec
Great experience from ordering the…
Great experience from ordering the hamper to it being delivered and very gratefully received by a friend. Great communication and great customer service. You deserve 5 stars xx
6 december 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Good afternoon, thank you so much taking the time to leave feedback and a 5* review. We really appreciate your kind words and so pleased your friend gratefully recieved. We always try to go above and beyond and we are so grateful of you 5stars.
We look forward to welcoming you back.
kind regards, Claire- Customer Services exec.
Friendly and efficient with a personal…
Friendly and efficient with a personal touch - would recommend
3 december 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Good afternoon James, thank you so much for taking the time to leave feedback and a 5*review.
We are a small team and all really love and care about our customers and want to make it a fantastic experience from ordering to recieving.
Thank you for your kind words. We look forward to welcoming you back.
Kind regards, Claire- Customer Services Exec.
Very impressed
I ordered two mystery hampers for Christmas presents because I’d already bought two hampers previously and was very pleased with the quality and service provided. My only gripe is that the tin of olives was very badly dented and the chocolates sell by date was before Christmas.
28 november 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Hi Susan, Thank you for your feedback, and we’re so pleased to hear you’ve previously enjoyed our hampers and service! Regarding the mystery hampers, it was clear in the description that some items may have packaging defects or wouldn’t meet the standards of our year-round hampers. This allowed us to offer them at 70% off.
The tinned olives, for example, have an expiry date of 2026, so while the packaging may have imperfections, the product remains perfectly safe to enjoy and just as delicious. As a company, we’re committed to reducing food waste, and offering these items in our mystery hampers is part of that effort.
We truly appreciate your continued support and hope the hampers still brought joy this Christmas.
Kindest,
Zoe
Brand & Marketing Manager
There was no fuss or issues whatsoever
There was no fuss or issues whatsoever, and the items were delivered on the day of my choosing. I couldn’t have asked for anything better.
21 november 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Thank you so much for your kind words and for taking the time to share your feedback. We really do appreciate it.
We look forward to welcoming you back.
Kind regards, Claire- customer service expert.
Steak Hamper, amazing!
I received some long term service points through work and this came up as on option. I ordered the steak date night hamper and it was brilliant. Arrived very quickly, all fresh and the steak was huge. Would definitely recommend again.
8 november 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Good afternoon Dan
Thank you for taking the time to leave feedback and a 5* review.
We really appreciate it.
We are so pleased you chose us and enjoyed using your long term service points and to choose the Steak Date Night hamper was definately a great choice. One of our favourites at HQ IMP & MAKER and so pleased all the products were fresh and yes the steaks are huge.
We look forward to welcoming you back.
Kind regards, Claire Customer Services-Exec
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