I bought this for my husbands birthday as he loves breakfast food and it didn’t disappoint. Soft bread which didn’t go hard in the toaster like we’ve known sour dough to do before, delicious golden yo... Toon meer
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Sarah and her team deliver an amazing gift experience with amazing products second to none, we have used her service many times, always far exceeded our expectations for our friend's and family. T... Toon meer
Quick delivery. Tasty and intersting range of cheese with lovely wine too packaged carefully. Made a beautiful gift
The company supplied two gift baskets for people who happened to live in N Ireland. Unfortunately, the website didn't make clear that certain items couldn't be delivered fresh there. They contacted... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
IMP & MAKER was founded to curate food & drink experiences that will create exceptional occasions for our consumers with this in mind. With limited-edition, impeccably-sourced food from award-winning artisans. Hand-packed with love & curated in Lincolnshire by foodie Sarah Louise Fairburn We are proud to be the gift, that our customers say, just keeps giving.
Contactgegevens
Lancaster Court, Coldham Road Industrial Estate, LN4 4SE, Lincolnshire, Verenigd Koninkrijk
- 01205 631144
- info@impandmaker.co.uk
- impandmaker.co.uk
4,8
Uitstekend
817 reviews
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We had a minor issue
We had a minor issue, which Zoe at Imp & Maker sorted with no problems. This company really knows how to look after its customers. The hamper has delicious items in it and we have ordered further hampers for family. Thank you! :)
16 januari 2025
Review zonder uitnodiging
Antwoord van IMP & MAKER
Thank you so much for your lovely review! We are so pleased you loved your hamper. I will ensure Zoe is made aware of your lovely comments too. We can’t wait to welcome you back for your next order!
Team IMP
Ryan was really helpful and…
Ryan was really helpful and informative! The hamper is amazing and I couldn't rate these hampers more!
16 januari 2025
Review zonder uitnodiging
Antwoord van IMP & MAKER
Hi Kate,
Thank you so much for your wonderful feedback! We’re delighted to hear that Ryan provided you with helpful and informative service, and that the recipients loved their gift. Rest assured, we’ll pass your lovely comments on to Ryan—he’ll be thrilled!
Team IMP
Recommended!
I recently purchased the Signature Mini Cheese Board Gift Box and the Ultimate Italian Pantry Hamper for a colleague who was moving on to new opportunities. The entire process, from ordering to delivery, was seamless and efficient. Most importantly, the recipient was delighted with the contents of both hampers. Highly recommend for anyone looking for a thoughtful and high-quality gift!
17 januari 2025
Review zonder uitnodiging
Antwoord van IMP & MAKER
Hi Boris,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that both the Signature Mini Cheese Board Gift Box and the Ultimate Italian Pantry Hamper hit the mark for your colleague’s send-off.
Team IMP
Excellent last minute service
I ordered a Tomahawk steak box for my husband’s birthday. It was very last minute but they delivered on the day requested and there was good communication about the order.
The quality of the meat was excellent and he loved it.
Many thanks! Will definitely order from Imp & Maker again!
17 januari 2025
Review zonder uitnodiging
Antwoord van IMP & MAKER
Thank you so much for your lovely review! We’re thrilled that your husband loved his Tomahawk steak experience. We can’t wait to welcome you back for your next order!
Team IMP
Outstanding customer service
Outstanding customer service. There was a problem with the delivery, not their fault, so a member of staff delivered the hamper to my daughter personally so she got it for her wedding anniversary.
The Italian hamper was full of lovley food . Zoe was extremely helpful in helping me with my order and going out of her way to get it delivered,
I definitely recommend this company and will be using them again
13 januari 2025
Review zonder uitnodiging
Antwoord van IMP & MAKER
Good afternoon Michele. Thank you for sharing your experience. We're so happy to hear that Zoe and the wider IMP team left such a great impression - Even better to hear that your daughter received her lovely gift in time for her anniversary. Thank you again for sharing your experience. We look forward to having you shop with us again in the future, and if there’s anything you need in the meantime, please don’t hesitate to reach out.
Ryan & Team IMP
Bought the whispering angel and…
Bought the whispering angel and chocolates gift box for a solicitor lady for all the hard work she had done during our case.When it arrived she said it was genuinely one of the nicest gifts she’d ever received, beautifully packaged and delivered with care and on time .Will definitely order from this business again in the future
13 januari 2025
Review zonder uitnodiging
Antwoord van IMP & MAKER
Hi Aiden, Thank you so much for sharing this lovely feedback! We’re thrilled to hear the Whispering Angel and Chocolates Gift Box made such a memorable impression. It’s wonderful to know it was appreciated for both the thoughtful contents and the care in our presentation and delivery. We can’t wait to help you create more gifting moments in the future!
Kindest,
Zoe
Brand & Marketing Manager
Outstanding gift from friends who knew…
Outstanding gift from friends who knew I’d be out of action for a week. Perfect selection for a dinner and then some. Looking forward to utilising your service myself !
13 januari 2025
Review zonder uitnodiging
Antwoord van IMP & MAKER
Hi Stephen, Thank you so much for your wonderful review! We’re thrilled to hear that the gift was just what you needed during your recovery. Knowing it brought a touch of ease and enjoyment means the world to us. We can’t wait to help you IMPress someone special with our hampers in the future!
Kindest,
Zoe
Brand & Marketing Manager
Great service from Imp &Maker ordered…
Great service from Imp &Maker ordered item in morning ready for collection next morning superb product will definitely use again
30 december 2024
Antwoord van IMP & MAKER
Thank you for your kind words! We’re delighted to hear you had such a positive experience with our service and enjoyed the product. We’re here to make gifting effortless and special, and we look forward to IMPressing you again soon!
Kindest,
Zoe
Brand & Marketing Manager
Extremely quick and very communicative
Extremely quick and very communicative.
Let me know that dispatch would be slightly delayed to ensure that an item for the hamper could be included but this did not impact the scheduled delivery date (new years!).
Excellent service! Very happy!
29 december 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Good afternoon, thank you so much for placing your order with us and the 5* review.
Thank you for your feedback! We apologize for the slight delay in dispatch, which was necessary to include an item for your hamper. However, we're glad to confirm that it did not affect the scheduled delivery date, especially for New Year's! We're thrilled to hear you're happy with the service, and we truly appreciate your understanding. Thank you once again for choosing us!
Kind regards, Claire Customer Services- Executive
We had a great experience using IMP &…
We had a great experience using IMP & MAKER for sending our team Christmas Hampers.
The team were so helpful and communicative. All the parcels were delivered on time!
Thank you so much!
30 december 2024
Antwoord van IMP & MAKER
Good afternoon Thank you so much for placing your order with us and a big thank you so much for your kind words!
We're thrilled to hear that you had a great experience using IMP & MAKER for your team Christmas hampers. We're glad the team was helpful and communicative, and that all the parcels were delivered on time. It means so much to us and it was a pleasure working with you, and we truly appreciate your feedback!
We look forward to welcoming you back with us again soon.
Kind regards, Claire- Customer Services Exec.
Amazing service
Amazing service, great hamper and highly recommend this company. Will use you again.
30 december 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Good afternoon Hana, Thank you so much for taking the time to leave a 5* review and such lovely feedback. It really means so much to hear you was happy with our service and will recommend us.
We look forward to welcoming you back soon.
Kind regards, Claire Customer Services Exec
There was a glitch about a xmas…
There was a glitch about a xmas delivery which was resolved very quickly which turned out to be the delivery service used not imp & makers fault However when it was realised the customer service was faultless and the situation resolved very much to my satisfaction I would have given a 5 but there was the glitch
kathie
28 december 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Good afternoon Kathie, thank you so much for taking the time to leave feedback and a 4* review.
We are so very sorry for the glitch, as you said it was the couriers issue but we will always try to make things right and go above and beyond as we want our customers experience to be a fantastic one.
Thank you once again and we look forward to welcoming you back.
Kind regards, Claire- Customer Services Exec.
Good hamper delivered on the day I requested
Good quality hamper delivered on the day I requested, despite the Christmas rush. Very helpful customer service when I needed to change the delivery address. Very polite and pleasant.
23 december 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Good afternoon, Thank you for your great feedback! We're so pleased to hear that the hamper was of good quality and delivered on the requested day, even during the busy Christmas period. We're also glad that our customer service team was able to assist you with the address change in a helpful and pleasant manner. Your satisfaction means a lot to us, and we truly appreciate your kind words! It makes us so happy.
We look forward to welcoming you back.
Kind regards, Claire- Customer Services Exec
Luxury & Professional
Friendly, polite, professional service all round. Quality produce, packed beautifully that gives a complete experience in a gift. My husband loved his.
23 december 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Good afternoon
Thank you so much for taking the time to leave a review and 5* review.
We are so pleased your husband loved his gift and delighted to hear the complete experience in a gift was an all round great service.
We look forward to welcoming you back.
Kind regards, Claire - Customer services Executive
Sadly a similar problem as last year!
Sadly a similar problem as last year, which was resolved m,and so I gave a very positive review on Trust Pilot. Only one order has been delivered as arranged and two orders are outstanding, on Friday 27th This is in addition to exchange of emails with helpful staff Zoe and Kelly as the website did not function well as I paid by PayPal apparently. My billing address and shipping addresses were the same which was clearly not as I had ordered.
In spite of the corrections at the beginning of December only one order was delivered as promised on 23rd December in Dorset.
My order to my nephew in South Yorkshire was not delivered and as yet I have not been able to contact anyone other than I write a very angry note on the Live track. I followed it up with a phone call and I am still waiting for a call back when the lines are free again. Presumably busy as others were ringing in with similar issues. people.
My third order a mini cheese hamper was to be delivered on the 19th. DPD attempted delivery according to the courier contact, to house number 7, not 76 as ordered and on the 24th!!. We received a note saying attempted delivery collect at locker on Friday 26 th! I am still awaiting the code that is needed to collect. My pharmacist daughter in law who lives alone works 12 hour shifts and the gift was arranged for the 19 th as she was at home then. There is no way she could have collected it today even if I did receive a code which I would have to send to her. The moment is passed now and the cheeses have been inside a locker for several days
This has clearly been another disappointing experience and has taken up a lot of my time and spoiled yet another Christmas.i shall be requesting that my orders are refunded and thankfully i hope to find a company whose organisation is efficient and delivers as arranged.
25 december 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Hi Gloria, Thank you for sharing your feedback. We deeply apologise for the frustration and disappointment caused by your experience. While we always strive to provide seamless service, we understand how these issues have impacted your gifting moments, especially during such an important time of year.
We’re glad we could resolve this for you and keep you updated every step of the way. However, we recognise that certain factors, such as courier delays or errors, can occasionally be out of our hands. Please know that we’re committed to addressing any challenges quickly and always aim to MAKE it right for our valued customers.
We truly regret that your expectations weren’t met on this occasion and assure you we are reviewing these issues to ensure smoother experiences moving forward. If you have further concerns or need any additional assistance, please don’t hesitate to reach out directly.
Kindest regards,
Zoe
Brand & Marketing Manager
Christmas present
After it was delivered to the wrong address by the courier the person it was delivered to kindly bought to my family members house, I'm sure my family will enjoy the contents as it looked delicious 😋 I will definitely use them again 😊
22 december 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Good afternoon Maria, thank you so much for taking the time to leave feedback and a 5* review.
We are so very sorry the courier delivered to the wrong address but so glad your family member recieved their gift.
We look forward to welcoming you back.
Kind regards, Claire Customer Services Exec
Great hamper
Received this hamper and by far the best Christmas hamper I've received! There was a mix up on the notes sent out but was quickly corrected and chocolates send to say sorry. Will definitely use Imp and Maker myself in future.
19 december 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Good afternoon Kate
Thank you so much for taking the time to leave feedback and a 5* review. We are so pleased this was by far the best Christmas hamper you recieved. We are doing happy dances in HQ at IMP & MAKER as such lovely feedback makes our day as we love our products and want all our lovely customers to feel the same.
We hope you enjoyed the chocolates as an apology and we do sometimes get things wrong but we always try to work on areas we make those mistakes and improve on as a team.
We look forward to welcoming you and please keep an eye out on website for all our new lines and products and offers.
Kind regards, Claire- Customer Services Exec
Superb experience from start to finish
Superb experience from start to finish! All 4 hampers I’ve ordered have arrived on time, beautifully packaged and bespoke!
Thank you
23 december 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Good afternoon Lieza
Thank you so much for taking the time to leave feedback and a 5* review.
We are thrilled to hear your experience was superb from start to finish. This really means so much to us as we love our brand and to know our customers are happy too.
We look forward to welcoming you back we have lots of new things for the year ahead so keep an eye out for these.
Kind regards, Claire- Customer Service Exec
This is the second year I have used…
This is the second year I have used this company and totally recommend. Fantastic quality and customer service!
21 december 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Good afternoon
Thank you so much for taking the time to leave such lovely feedback and a 5* review we really appreciate it.
We are so happy you have used us for second year running and look forward to welcoming you back.
We love our products and the quality and we really value our customers.
Kind regards, Claire - Customer service exec
Fantastic Hampers.
Fantastic Hampers.
A big thank you to all the team at IMP & Maker for their wonderful hampers, arrived when promised and the products were really good and family and friends very pleased.
Merry Christmas to you all.
17 december 2024
Review zonder uitnodiging
Antwoord van IMP & MAKER
Good afternoon Dawn
Thank you so much for taking the time to leave feedback and a 5* review we really appreciate it. We are so very pleased the experience was good for you and that your family and friends enjoyed them.
We look forward to welcoming you back, please keep an eye out on our offers and promotions for this year.
Kind regards, Claire- Customer Services Exec
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