Christina was very helpful, courteous and very polite. even though I was frustrated, she walked me through registering my business, place my order and I am very satisfied with her customer service. A... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We ordered name tags that did not react with Gravoxide, and Imprint Plus responded right away and helped send a replacement of the correct tags that we were looking for. I am so appreciative and we wi... Toon meer
Bedrijf heeft geantwoord
Imprint Plus in general and Nerry in Sales (in particular) go above & beyond to meet client needs. She understands the need, urgency and tight deadlines and makes every effort to help. Thank you so... Toon meer
Bedrijf heeft geantwoord
Maria B is the greatest and needs a raise! Our property was implementing nametags in our restaurant, which involved the creation of a new imprint. I emailed prior to the 4th of July inquiring, however... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We design, develop, and manufacture name tags, name badges, lapel pins, ID Cards, desk & door plates, and accessories. Our signature product is The Mighty Badge, a reusable system that includes easy to assemble name tags and badge printing software. Name tags that look professionally engraved but are printed in the comfort of your own office. Employee engagement is important, and we offer unique add-ons to showcase your team through lapel pins, badge talkers and medallions. We also offer desk signs and door signs with the same reusable option. Award winners of logo print quality, innovation has been a fundamental principle of Imprint Plus, and partnering with over 77,000 businesses worldwide, our products can help you save time, money and enhance your branding image.
Contactgegevens
Unit 260 - 21320 Gordon Way, V6W 1J8, Richmond, BC, Canada
- 1-800-563-2464
- customerservice@imprintplus.com
- imprintplus.com
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The patients and customer service that…
The patients and customer service that I received after a mess up mistake that I made on an order. I explained and they fixed it and sent a new order. That's what I call great customer service
24 oktober 2025
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you so much for your kind words! We really appreciate you taking the time to share your experience. We're glad we could help fix the issue quickly and that you’re happy with the service. It’s always our goal to make things right for our customers.
Excellent after-sales service.
18 oktober 2025
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you for the kind words!
Christina was very helpful and patient
Christina was very helpful and patient. She provided me with all the necessary information and worked with me from start to finish. I will most definitely be back,
15 oktober 2025
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you so much for your kind words! I’m glad to hear that Christina was able to assist you and make the process smooth. We really appreciate your feedback and look forward to welcoming you back soon!
Antwoord van Imprint Plus
Thank you so much for taking the time to leave us a review. We are glad we were able to accommodate your request.
Always pleasant on the phone and they…
Always pleasant on the phone and they resolve the issues quickly!
2 september 2025
Antwoord van Imprint Plus
Thank you so much for your kind words! We’re glad to hear that our team was able to assist you quickly and make your experience a pleasant one. We truly appreciate your feedback!
I designed name tags
I designed name tags. After checking out, the design did not show, and I was charged for one badge without any design.
31 augustus 2025
Antwoord van Imprint Plus
Thank you for bringing this to our attention, and I’m very sorry for the trouble you experienced. It sounds like there was a technical issue that prevented your design from showing correctly during checkout, and I understand how frustrating that must have been.
Our customer service team is already handling this for you and will either fix the order with the correct design or issue a refund, depending on what you prefer.
We appreciate your patience and the opportunity to make this right.
Durable and great price!
The nameplate were thick and strong and engraving doesn't seem like it will fade in time. Overall, very good quality!
1 augustus 2025
Antwoord van Imprint Plus
Thank you so much for your kind feedback! We’re glad to hear you’re happy with the quality and durability of your nameplate. We appreciate your support and look forward to serving you again in the future!
Antwoord van Imprint Plus
Thank you so much for your kind words! We truly appreciate your feedback and are happy to hear that our team’s care and dedication made a positive difference for you!
If I could give 0 stars I would
If I could give 0 stars I would, very bad service , very bad product and the help was useless , I don’t recommend it any compagny is better than this
DONT WASTE YOUR MONEH
19 juli 2025
Review zonder uitnodiging
Antwoord van Imprint Plus
Hi Mark, we tried reaching out for more details but haven’t received a response. It seems you may have meant to review a different company, as we couldn’t find any matching purchase history in our records. If you could email me at k.chan@imprintplus.com, I’d greatly appreciate it.
Antwoord van Imprint Plus
Thank you!
GREAT COMPANY GREAT PEOPLE
This company is very easy and friendly to deal with. Prompt reply to messages and despatch is quick
2 juli 2025
Antwoord van Imprint Plus
Thank you so much! We're really glad to hear you've had a smooth and friendly experience with us. Let us know if there's anything else we can help with!
The live chat was so helpful :)
8 juli 2025
Review zonder uitnodiging
Antwoord van Imprint Plus
We're happy the live chat was helpful—let us know if there's anything else we can assist you with!
Huh?
i specifically asked for guidlines for the file format of my design and for the method of forwarding it to you. Your on-line chat assistant informed me that I would be so instructed by e-mail. Now I am informed by e-mail that my order is finalized and cannot be changed. It was never completed! What are you going to deliver, a blank button?
4 juli 2025
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you for your message, and I completely understand your concern.
Our office was closed on Friday and over the weekend, which is why the instruction email for submitting your layout was not sent until today. The confirmation you received earlier simply confirmed that your order was placed in our system—it does not mean production has started.
As we mentioned during the ordering process and in our chat, we do not proceed with production until we’ve sent out the layout instructions and received your finalized design. You will not be receiving a blank button.
Please keep an eye out for the layout instruction email, which has now been sent. If you have any questions or need help with the design file, we’re happy to assist.
My only "complaint" is that the first…
My only "complaint" is that the first time I called, the customer service line was too busy to take my call. However, I did leave my name and number, and I was called back that afternoon. I called back and was connected immediately to the customer service desk and my order was processed. So, it's not really a complaint!
2 juli 2025
Antwoord van Imprint Plus
Thank you for your feedback! We truly appreciate your patience and understanding. While we’re sorry we couldn’t take your call right away, we’re glad to hear you received a prompt callback and that everything was resolved smoothly. We’re always working to improve, and your kind words mean a lot!
Antwoord van Imprint Plus
Thank you for the kind words!
Kind person over the phone.
Kind person over the phone.
You can see she is competent, fast and have a nice attitude towards the customer.
2 juli 2025
Antwoord van Imprint Plus
Thank you so much for your kind words! We're glad to hear you had a positive experience. We’re proud to have team members who are not only efficient and knowledgeable but also genuinely care about providing great service. I’ll be sure to pass along your feedback — it will mean a lot!
Bad Experience & Poor Customer Service
I ordered name tag labels on June 4th... it's now July 2nd and I still don't have them. I'm told that they are heading this way, but I had to wait almost a week for the support team to update me with that latest info.
2 juli 2025
Antwoord van Imprint Plus
Thank you for your patience, and I sincerely apologize for the delay in resolving this issue. It took longer than expected to investigate the delivery status with our courier, as they were slow in confirming that the original package was unfortunately lost in transit.
We’ve now sent out a replacement order to ensure you receive your name tag labels as soon as possible. I completely understand how frustrating this has been, especially with the delay in communication, and we truly appreciate your understanding.
If you have any further questions or need assistance in the meantime, please don’t hesitate to reach out.
Great customer service!
Drishti was amazing. She was very knowledgeable and had me up and running in no time. Painless process!
Thank you!
15 juni 2025
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you so much for the kind words! We're thrilled to hear that Drishti was able to assist you so efficiently. We'll be sure to pass along your compliments to her. We're always here if you need anything else!
Antwoord van Imprint Plus
Thank you for your feedback! We're glad to hear our team was able to respond quickly. If there's anything else you need, feel free to reach out anytime!
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