Christina was very helpful, courteous and very polite. even though I was frustrated, she walked me through registering my business, place my order and I am very satisfied with her customer service. A... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We ordered name tags that did not react with Gravoxide, and Imprint Plus responded right away and helped send a replacement of the correct tags that we were looking for. I am so appreciative and we wi... Toon meer
Bedrijf heeft geantwoord
Imprint Plus in general and Nerry in Sales (in particular) go above & beyond to meet client needs. She understands the need, urgency and tight deadlines and makes every effort to help. Thank you so... Toon meer
Bedrijf heeft geantwoord
Maria B is the greatest and needs a raise! Our property was implementing nametags in our restaurant, which involved the creation of a new imprint. I emailed prior to the 4th of July inquiring, however... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We design, develop, and manufacture name tags, name badges, lapel pins, ID Cards, desk & door plates, and accessories. Our signature product is The Mighty Badge, a reusable system that includes easy to assemble name tags and badge printing software. Name tags that look professionally engraved but are printed in the comfort of your own office. Employee engagement is important, and we offer unique add-ons to showcase your team through lapel pins, badge talkers and medallions. We also offer desk signs and door signs with the same reusable option. Award winners of logo print quality, innovation has been a fundamental principle of Imprint Plus, and partnering with over 77,000 businesses worldwide, our products can help you save time, money and enhance your branding image.
Contactgegevens
Unit 260 - 21320 Gordon Way, V6W 1J8, Richmond, BC, Canada
- 1-800-563-2464
- customerservice@imprintplus.com
- imprintplus.com
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Stellar Customer Service!
I've been dealing with our Imprint Plus Account Manager, Jhesusa, for months. Due to our ordering process I need to contact her each time I place and order. Jehsusa is what every person in a client/customer service position should be. She's knowledgeable, extremely efficient, friendly and a pleasure to work with. Overall, my experience with Imprint Plus has been outstanding. The quality of their products is excellent. My orders are always processed and received in a timely manner. And of course, the customer service is exceptional. I'd give 10 stars if I could.
12 juni 2025
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you so much for your kind words and for taking the time to share your experience with us. We’re absolutely thrilled to hear that working with Jhesusa has been such a positive part of your ordering process. She truly exemplifies the level of service we strive to provide every day, and I’ll be sure to pass along your wonderful feedback to her and our team.
We’re also glad to hear that our products and turnaround times continue to meet your expectations—it’s always our goal to deliver both quality and consistency.
Thank you again for your continued trust in Imprint Plus!
Must be desperate for money - Updated
Update: Thanks for fixing this issue
Bought the software, moved computers, they say my activations are all used up. Never did it say that I could not movce the software from 1 computer to the other.
8 juni 2025
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you for your feedback, and we’re sorry to hear about your experience.
Due to a current software limitation, we’ve provided multiple activations to help customers like yourself who may need to move the software between computers. We understand this isn’t an ideal solution, and we're actively working on an upgrade that will make managing activations much easier and more flexible in the future.
In the meantime, a member of our team will be reaching out to you shortly to help find a solution that gets you back up and running as quickly as possible.
We appreciate your patience and understanding.
Antwoord van Imprint Plus
Thank you for the kind feedback! We're glad we could assist quickly and help get your order processed as soon as possible. Let us know if there's anything else we can support you with!
Quick, Fast and Efficient Service
Very quick response and with getting our order placed. Was also given direct contact information for the person I need to reach out to on the technical side to get the codes we needed.
2 juni 2025
Antwoord van Imprint Plus
Thank you for your feedback! We're glad to hear that your order was handled quickly and that you received the technical support contact you needed. If there's anything else we can assist you with, please don't hesitate to reach out!
Exceptional Service from Ashish Aneja
Ashish Aneja was extremely helpful with our order and went above and beyond to ensure we received everything we needed on time.
28 mei 2025
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you so much for your kind words! We're thrilled to hear that Ashish Aneja was able to assist you and went above and beyond to ensure everything arrived on time. We'll be sure to pass along your feedback—it's always great to hear when our team members make a positive impact!
Excellent Agent!
Once connected to an agent, 10/10 stars. Trying to speak to an agent through the 1-800number 0/5 stars. It took two days before getting a human.
That human was Drishti Srivastava & she was wonderful! She was able to help solve my problem within a few minutes She was kind, polite, and supportive throughout. She was able to provide support over the phone and via email - having both lines of communication made the experience much easier. She also went above and beyond to help solve the issue we were having. Thank you Drishti for all your help : )
28 mei 2025
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you for sharing your experience—we truly appreciate the honest feedback. We’re so glad to hear that Drishti was able to provide the excellent support you needed and went above and beyond to resolve your issue. She’ll be thrilled to hear your kind words!
We also want to sincerely apologize for the delay in getting connected to an agent. That’s not the experience we aim to provide, and your input helps us identify where we need to improve. Thank you again for your patience, and for recognizing Drishti’s outstanding service!
Ashish was absolutely wonderful
Ashish was absolutely wonderful. Give that man a raise!!! Seriously, I can't say enough good things about him. Our hotel is getting ready for our first in-person inspection in 6 years, and in true Maddie fashion, I waited til two days before the inspection to make sure our team had nametags- which is a requirement. Since our technology refresh, our NPG software was removed from the workstations. Ashish was able to help me retrieve the templates and serial number to make it work. Then today he helped me place an order to restock our supplies. He even let me know about the online ordering portal (I had no idea,) but he was so kind and insisted that we could always call to place an order too. Being in the service industry for two decades, I have high standards for service, and Ashish absolutely exceeded them. I hope he sees this review. Thank you so much!
28 mei 2025
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you so much for this incredible feedback! We’re absolutely thrilled to hear how Ashish went above and beyond to support you!
Exceptional Service
We have had the pleasure of using you name badges for a long time. I had the pleasure of speaking with Brenda Castells today. From the moment I spoke with her about my concerns, she provide me with exceptional service. She answered all my questions and then contacted Technical Support to follow up with additional help. One of the reasons that we continue to be a loyal customer for Imprint Plus is because of people like Brenda Castells. We are grateful that you have someone like her on your team and even more so that she is our Sales Representative at Imprint Plus for my company.
22 mei 2025
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you so much for your wonderful feedback and continued loyalty to Imprint Plus! We're delighted to hear that Brenda provided you with exceptional service—she is truly a valued member of our team, and we’re proud to have her representing us. It's always our goal to ensure our customers feel supported every step of the way, and it means a lot to know that Brenda made a positive impact on your experience. We'll be sure to share your kind words with her. Thank you again for your trust in Imprint Plus—we look forward to continuing to support your name badge needs for many years to come!
Exceptional Support from Drishti Srivastava at Imprint Plus
I would like to take a moment to express my gratitude for the exceptional assistance I received from Drishti Srivastava at Imprint Plus. Drishti was incredibly helpful in resolving my issues with printing name badges for our employees.
When I encountered challenges with the badge templates, she provided clear guidance and support that ultimately enabled me to successfully print the badges with all the necessary elements, including our logo and background. Her prompt responses and willingness to assist made a significant difference in my experience.
Thanks to Drishti, I was able to complete the printing process smoothly, and I truly appreciate her dedication to customer support. I can't recommend her highly enough!
22 mei 2025
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Drishti was able to provide the support you needed and help you successfully print your employee name badges. At Imprint Plus, we strive to offer exceptional service, and it’s always rewarding to know when we've made a positive impact. We’ll be sure to pass along your appreciation to Drishti—she’ll be delighted to hear it. If you ever need further assistance, don’t hesitate to reach out. Thanks again for choosing Imprint Plus!
Website is straightforward
Website is straightforward and easy to use.
15 mei 2025
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you! We're glad to hear you found the website straightforward and easy to use. If there's anything we can do to make your experience even better, feel free to let us know!
is was very quick and helpful np…
is was very quick and helpful np problem at from start to finish.
1 mei 2025
Antwoord van Imprint Plus
Thank you! We're so glad to hear everything went smoothly!
We asked for a proof first
We asked for a proof first, but that did not happen. Luckily all was okay.
2 mei 2025
Antwoord van Imprint Plus
Thank you for your feedback, and you're absolutely right — there was a miscommunication on our part, and we sincerely apologize for not providing the proof as requested. We’re relieved everything worked out, but we understand how important clear communication is and will take steps to ensure it doesn’t happen again.
She is awesome and resolved my issues.
She is awesome and resolved my issues.
5 mei 2025
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you for the kind words!
Terrible Service and Delays
Terrible Service and Delays
Ordering from this company has become a disaster. Their system kept crashing during checkout, and emails to their reps went unanswered for weeks. When someone finally replied, they passed me off to someone else with no real help. It’s been over a month, and we still don’t have our staff badges. We’ve had to use sticky notes instead. No accountability, just empty apologies. Never ordering from them again.
1 mei 2025
Review zonder uitnodiging
Antwoord van Imprint Plus
We’re truly sorry for the experience you’ve had—it’s clear we fell far short of the level of service you deserve. The delays, lack of communication, and technical issues you faced are unacceptable, and we sincerely apologize for the frustration this has caused you and your team. We take your feedback seriously and are actively reviewing what went wrong to prevent this from happening again. If you're open to it, we’d appreciate the chance to make this right. Please reach out to us directly at Customer Service customerservice@imprintplus.com with your order details, and we’ll prioritize resolving this as quickly as possible.
Nothing but problems...
I was hopeful for getting some name badges for our staff, however the online ordering experience has given me nothing but trouble, so I don't think I'll end up ordering from them.
Several times I've gone through the whole design/customization process, clicked "confirm" to head to checkout, and it just takes me back to the first item screen where you can choose badge specifications before you design them. I lose all my work and have to try again. The times when I did get through to the checkout, I had errors that wouldn't let me proceed. I tried chatting with support, who just told me to sign in in a private window. I tried this and was unable to sign in, even after changing my password. They then deleted my account so I could re-make it, and start from scratch. Which I did. I re-made all my name badges, tried again, and was re-directed to the original item screen, 3 TIMES. The online experience has been nothing but frustrating. I'll be looking for an alternative direction.
28 april 2025
Review zonder uitnodiging
Antwoord van Imprint Plus
We’re really sorry to hear about your experience and completely understand your frustration. What you’ve described is far from the smooth, reliable service we aim to provide. The repeated technical issues, the inconvenience of having to redo your work, and the limited support you received are unacceptable—and we sincerely apologize.
We appreciate you taking the time to share these details, as it helps us identify where our system and support processes need urgent improvement. While we realize your trust has been impacted, we’d still welcome the opportunity to make this right if you’re open to it. You can reach us directly at Imprint Plus - Customer Service customerservice@imprintplus.com, and we’ll do our best to assist you personally and promptly.
Thank you again for your feedback—we’re taking it seriously and will be working hard to ensure a better experience moving forward.
Awesome Customer Service!
We had ordered magnetic name badges and the first batch we received were poor quality due to using a logo file that wasn't high resolution enough. We contacted Imprint Plus customer service and they were so supportive and helpful! We sent them a high resolution graphic and they sent us another batch of name badges with no additional costs! The quality is amazing and we are so happy with the final product! Thank you!
3 april 2025
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you so much for your kind words! We’re thrilled to hear that our team was able to support you and that you’re happy with the final product. It’s always our goal to make sure our customers are completely satisfied!
I had a great experience working with ImprintPlus
I had a great experience working with the team, everyone was pleasant and nice!
2 april 2025
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you so much! We're really glad to hear you had a great experience.
Helpful, friendly customer service
When calling, trying to find a lost email order, Ashish helped me place the order immediately and submit my tax exempt certificate, all in about 10 minutes. Friendly and knowledgeable; he was very helpful.
1 april 2025
Antwoord van Imprint Plus
Thank you for sharing your experience! We're so glad to hear that Ashish was able to assist you quickly and efficiently. Providing friendly and knowledgeable support is our goal, and we’re happy he could help with your order and tax-exempt certificate. We appreciate your feedback!
Thank you!
Maria was very helpful in getting my order placed and even corrected before production processed my order. Her patience was extremely appreciated. Thank you!
28 maart 2025
Review zonder uitnodiging
Antwoord van Imprint Plus
Thank you so much for your kind words! We're thrilled to hear that Maria was able to assist you and ensure everything was perfect with your order. We’ll be sure to pass along your appreciation. If you ever need anything else, don’t hesitate to reach out!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.