I want my money back!
I want my money back!
This is a ill-designed Website, which makes many assumptions about the user, All those assumptions are without foundation. I don't see how this Website got going. Or how it convinced GEICO to recommend it.
I want my money back!
First red flag, pay before the course starts. Who does that?
I want my money back!
Second red flag, after accepting payment, a link appears to go to what was purchased.
That link does NOT work, See attachments geico005 and geico006 - (these were shared with the "business" not capable here).
I want my money back.
Eventually I got to the Website, started (better yet stumbled into) the course. at one point it clearly states to click a button. There is NO such button. See attachment geico006c and geico007.
Invoking "help" and I get told that I need to reboot the system and go back to a chapter. Chapter? What is a chapter? Where did that term come up, who assumed that I knew one chapter from another. Tried that all my work is gone.
I want my money back!
This Website is ill-designed and it infers that people that use it are testing it and making it better. What a mess it is.
I deserve my money back!
After contacting the "business", this message was returned. Any wonder why they are busy?
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Thank you for contacting IMPROVLearning!
We are currently experiencing very high contact volume, which may cause longer-than-usual response times. Please know that your inquiry is important to us, and our team is working diligently to get back to you as quickly as possible.
We’ve received your message, and one of our team members will connect with you soon. We sincerely appreciate your patience and understanding during this busy time.
Best regards,
Student Experience Counselor
IMPROV®Learning | Interactive Education Concepts, Inc.
Rethink the Ordinary