Incredible Connection Reviews 

Delivery is two days late, with no update whatsoever. Call centre agents did not help to solve the problem. I highly reccommend to never support Incredible Connection. I still have not received my order that was supposed to be delivered.

Purchased my new MacBook at Incredible Connection Pavilion on 29/11/2025. Excellent customer service, the Apple rep Sphlele and salesman Kishan were very knowledgeable, helpful, patient and friendly. Well done guys I'm so happy with my new laptop. Will definitely visit again for my next purchase.

I had excellent customer service from salesman Lot at Incredible Cellular Musina! Very friendly and professional! He needs to be commended for his great customer service!

The service is always good and the staff very friendly.The product quality is always on point.

Sherwin Mack

As soon as I walked in the store the young bright man bradley approached me I came in looking for something else but went out with something different that actually met all my needs better I came in looking for what's good but came out with something better

I was actually assisted in a way I never thought I'd be assisted, he all my question were answered in detail and patient manner which lead me to the purchase

Anyone who walks in the store look for bradley not anyone else

He knows what he's doing

Friendly , helps full , professional
Prisca mathebula in Nelspruit she deserves 10 🌟 I wish all the employees they can copy

Great customer service, very patient and helpful. Gave me everything I needed to make a purchase.
Eikerstate Mall, Stellenbosch

Anna helped me a lot and very kind and helpful service

I had an excellent service experience in your four ways outlet with Tholoane, keep up the 5 star service

The delivery was made within a week after the online purchase of large electronic from incredible connections online. Handled with care and arrived in the expected condition. My items were delivered separately on different days which kinda bummed meout a bit , but thankful all items arrived .

Perfect service from staff and tholoana

Dear incredible connection Customer Service Manager,
I am writing to formally escalate a serious issue regarding a TV I purchased from your store. The product is defective and has not functioned correctly since day one. It switches on and off by itself, and the screen only displays in black and white.
Despite logging a support ticket over two weeks ago, I have received no resolution or meaningful feedback. To make matters worse, my tickets have been closed without my consent or the issue being resolved. This is unacceptable and falls short of the standards expected under the Consumer Protection Act.
I request the following immediately:

A full refund or replacement of the defective TV.
Written confirmation of the steps you will take to resolve this matter within 48 hours.

If I do not receive a satisfactory response, I will escalate this matter to the Consumer Goods and Services Ombud (CGSO) and the National Consumer Commission (NCC).
Please treat this as urgent. My details are as follows:

Name: Lebo Mangoale
Contact: 0637991720

I expect your prompt attention to this matter.
Regards,
Lebo Mangoale

Kelebogile Sotati at Mall of the South was really helpful and very good service

Thank you Gershwin & Rihdaa the service was amazing and quick

Don't bother ordering online. They don't keep their promised delivery dates. Mine is overdue. The item was ready at their Warehouse, the courier took 3 days to pick it up, and 2 days later it still hasn't been delivered. It's Friday, so I have to wait a whole weekend before they deliver.

They use an In-House delivery company called JDEX which is obviously HORRIBLE.

The Customer Care people didn't bother to help. She put the phone down, saying she was going to call me back, but left because it was home time.

Super dissatisfied and not happy with the service.

Nightmare.

I placed an order on the 22nd of October for an Ipad. I still have not received it. Its sitting with the courier for days but haven't been delivered. I have called and they say they can't call the courier but can only log a ticket and I have to wait 24 hours.
Whatsapp line says order not found?
Order number 9255768
So frustrating

Jan at Clearwater was very helpful and patient.

I was assisted by George Tlale when making a purchase very patient and friendly and effort making sale consultant.

I met a friendly, helpfull lady that went out of her way to help us selecting a laptop. We decided on a laptop, but the laptop was not in stock at retail park, boksburg. She phoned around and found what we were looking for. We got stock at the branch in carnival mall. I went back to Jacoline at retail park. She helped me to register on the internet. Jacoline you are a star. Thank you.

A very great service from philani, very helpful