Incredible Connection Reviews 

Do not buy anything from their on line portal. They do not respond to emails or WhatsApp’s and there is a general don’t care attitude and generic apologies responses on FB Messenger. I am still waiting for my delivery which should have taken place last week. Absolutely horrendously bad and incompetent service. When you request management to call you get no response. I Will never buy anything from this Incredible incompetent online or in store. Pathetic customer service!!!!!!

Good service from hloni, he helpes really good

Thobekile Mzimela and Brian excellent service

I would like to express my delight and Joy in dealings with Thobekile, she was very helpful and did not rest till I was satisfied and received what I wanted.

Thank you so much for the exceptional professionalism and care

Placed an order on the 16th of December 2025. According to Incredible Connection, the order was handed to their courier on the morning of 17 December. Since that date, the tracking status has shown no movement whatsoever, and I have not received the goods. Most recently (5 January 2026) the order status is "On Hold".

I have made repeated attempts through every official support channel available, without any meaningful response, explanation, or resolution. I kept getting told "We have escalated your query and are actively awaiting feedback". Then was told I will have a formal response in 24 working hours. Nothing ever happens.

I am not the only one. Just do a search for "Incredible Connection complaints" and see how many people have the same issue. Don't buy from them! Their online delivery is a lie.

I ordered an item online from Incredible Connection and selected Kolonnade as the collection branch. Initially, everything was fine. I received a call confirming that the order was ready for collection. During that call, I clearly explained that I was far away and that a friend would collect on my behalf. I was explicitly told that this was not a problem and that my friend would only need his ID/driver’s licence and the invoice.

On 21 December, my friend went to the Kolonnade branch with both his ID and the invoice, only to be told that he now also needed a copy of my ID, which was never mentioned before. I immediately sent a photo of my ID. They then complained that I had removed “irrelevant” information (such as licence number), even though my name and ID number were clearly visible.

Each time they asked for something additional, I sent it within a minute, yet they repeatedly forced my friend to leave the queue and go to the back, making him wait 10+ minutes each time, instead of allowing a moment to resolve it. This was unnecessary, inefficient, and extremely frustrating.

The attitude of the teller was very poor toward both my friend and myself. When I called the branch to understand the issue, I was put through to the same employee, who was short-tempered, dismissive, and spoke as if she did not want to be there. She simply said, “Send it or we won’t release it,” despite the fact that my friend had the invoice and his own valid ID.

After I ended the call, my friend confirmed that the employee continued speaking badly about me in front of him, which is completely unprofessional and unacceptable.

I am extremely unhappy with:

Being given incorrect information about what was required for collection

The poor attitude and unprofessional behaviour of the staff member

Forcing my friend to repeatedly wait at the back of the queue instead of allowing a minute to resolve the issue

Speaking negatively about a customer after a call ends

Because of this experience, I will not order anything for collection from the Kolonnade branch again. This level of service is unacceptable for a company of Incredible Connection’s size.

Whatever you do, don't buy online! The 2-5 day delivery promise is a scam: no communication, impossible to track your order (no updates). The customer service is appalling; I even wonder if they were trained for this job. They'll waste your time, your airtime, and your money.

I’m used to getting really good service at Incredible stores.
This review is regarding an online order/delivery.
They seem to be struggling to perform well with online orders as there are too many delivery problems. In my case they used Aramex which seems to be a delivery service not doing deliveries.
But no one at Incredible seems to notice or take any responsibility

Don't order from Incredible Connection online. You will never receive your product, and they will claim it has been delivered. We still don't have the PS5 we ordered after being reassured twice that it would be delivered. It is a scam! Do not order online. Your stuff will be stolen.

I've bought from Incredible Connection both online and offline, and I've never had issues with them or the items bought there. Recently visited the sandton store looking for an A9+ wifi tablet as a christmas present for my daughter, I called before going in as I was coming from far. Jacob assisted me and even reserved the item for me before I got there. He was very helpful, helped me register for more+ which came with a great discount. I appreciate his help so much.

kkaaaaak. Ordered 2 weeks ago. Haven’t been communicated with at all. Received a courier links courier stuffed me around and didn’t deliver. RATHER BUY FROM ANOTHER SITE!!

I was helped by 3 lovely ladies, Lucia, Refilwe and Lihle who were all patient and explained all terms in a nice way.

Excellent service from Ntombi & Michael!!!

Products are cheap, faulty, delivered on different days, endless holding the phone to connect with a operator, reference number mean nothing , incomplete order means nothing , found 2 left stability brackets with the gaming table and the possibility of replacing their mistake is non existent. Just all talk , advertising cheap products under display of On Sale .

Delivery Status untrue.

Placed order 27 Nov 2025, Driver attempted delivery on 28 November. I informed him that I was in Cape Town and would only return on 30 November.
Since then, I’ve been receiving failed delivery notifications—but how is that possible when no driver has called to confirm they are at the gate?

Sun, 7 Dec the app said my order is complete? How?

Today, 8 Dec logged a complained and got notification that i should get a response in 2 - 4 days?

I am very happy to get an excellent treatment from incredible connections Kimberly due to Yvnnete Hendricks with a great connection when it comes to customer services.

Friday special - paid for TV yet no stock
The most pathetic service. My daughter bought a TV online on Black Friday special. Failed to deliver, then eventually sent message Tshegofatso Kutumela sent message saying they do not have stock in Gaureng and are not willing to source from another province. Surely when payment is received stock is allocated. She then said we must request a refund. Absolutely useless and unwilling to help. Order no 301471354

I placed an order for three items which has been partially delivered. I am waiting three weeks now for the balance of my order. Despite my numerous calls and emails, I continue to receive the same response with no resolution or follow-up. I lodged a formal complaint via email and logged a support ticket, but each time I enquire, I am told that the matter has been “logged with the delivery company,” yet no one has contacted me, and I have received no progress updates.

Furthermore, I have been informed that my issue is being escalated with the relevant department to assist me, but to date, I have not received any callback or communication. This situation has persisted for three weeks now, and the lack of communication and accountability is highly frustrating and unacceptable for me as a customer. I am very unhappy, when asked to speak to a team leader or manager they are always not available and is told that my details will be given to them to call me, but calls are never returned. Why should I, as the customer, wait because my case is being investigated? No-one seems to know or can account for what happened to the rest of my items. This is insane.

One of my biggest regrets ever. Made an order on 22/11/2025. Paid in full and have been waiting for delivery ever since. Every single day I've received an sms that says delivery unsuccessful. They don't respond to emails ever. I'm know demanding my refund. This is the 1st and last time I try order or purchase from them. It's the worst of the worst. Do not ever purchase from here. You will not get the order and will fight tooth and nail to get your hard earned money back. There are great stores around to order from. Not incredible connection. And I see the date of experience is being requested on here, awful experience is every single day since 22/11/2025.Pathetic!

Their delivery time a lie. You have to actually call them to find out where your package is and they don’t care to even let you know how far how far it is the communication between them and the courier is not on par with other retailers. Why is it that they do not communicate with you the person buying, but amongst them selfs (between them and the courier). Just be prepared that they will take their sweet time to deliver.