Incredible Connection Reviews 

Thanks for you great service Boipelo And Mase,much appreciated

i would like to send my positive review to Odwafrom alberton city incredeble connection , his smile made my visit as smooth, he is very technical and patient especially with us who are not technology fit. thank you very much for helping me get a contract and transfer all my data from old to the new phone. Odwa is a star.

Great service from Lindo and Lucia Thank you .

Incredible Connection- Gateway Branch
- Lived up to its name and gave me incredible customer service. From the 1st visit Dudu from tech support was so helpful and informative . I've been to many stores but generally walk out due to lack of information . Dude was so sincere through my whole process of having a repair done and I'm so pleased my laptop is a major part of my work and I am glad I trusted Incredible connection.

Upon reading many bad reviews of Incredible Connections online delivery, I became skeptical and worried if I would experience the same or recieve my order at all. In conclusion i recieved my order on time and was provided with updates and tracking of my order before it arrived. Great Delivery.

Incredible connection Greenstone Branch bad service from manager and sales people. I visited this store because a laptop was advertised at R7 999, but when I chose it and went to pay, the promo price sticker was removed and I was told it was R8 999. The staff would not assist, managers refused to engage and showed incorrect paperwork. I returned the next day and saw the price was still advertised. This felt misleading and unprofessional.Now when I told them I would rather return the laptop , they said they will deduct R1500. Such dishonest and unethical staff.

Wonderful customer service

I tried cancelling my order the next day after placing it and was told it was already with the courier service and that I should wait and reject it when they deliver. I’ve called and sent emails but I still haven’t received feedback with regards to my refund. The only email I got was them asking me to send a picture of what I ordered because they put the correct item, but it had already been sent back by the courier service.

Kefilwe helped us as soon as we got in the store

Kenilwe was very nice and helpful

Absolutely awful experience at Incredible Connection, Menlyn Mall. The customer service was beyond disappointing. The staff member who helped us, Thato, was painfully slow, seemed completely unsure of what she was talking about, and made a simple process drag on forever. We stood around waiting while she fumbled through basic information and offered zero urgency or confidence.

There was no sense of professionalism, no product knowledge, and no respect for customers’ time. For a store that sells tech, you’d expect the staff to at least understand what they’re selling, but clearly that’s asking too much here.

Would not recommend this branch at all. Save yourself the frustration and go literally anywhere else!!!

I was at incredible connection today and the customer service was excellent.i was assisted by Evanthia ..I came in confused but I came out happy.

What made my experience great was the service I got from Tebogo and Lesego from Incredible Connection Wonderpark. It was exceptional and they were kind.

I had an amazing experience , the customer service was very excellent from Dave .

Thank you Michelle and Portia at incredible connection Kempton park festival mall for an great service you guys are awesome....

Thanks Zee for your wonderful service. Keep it up your good work.

After spending 15K in one day at Clearwater mall Incredible connection, we were told that we should leave the store with our SIM unrica’ed and it wil be done in our absence which is not in line with the regulation of interception of communications and provision of communication related information act 70 of 2002.

Only for that not to happen, and after calling to check on progress we were told that the person that assisted us had knocked off. Requested to speak with the manager regarding the RICA and the lady put us on hold for more than an hour, we drove to the store which was more than 30min away and we got to the store while the phone was still on hold, the assistant Manager Lindiwe Zici was standing next to the phone with the subordinate who put the us on hold and both were unbothered that we were waiting to be assisted telephonically for more than an hour and half, the continued speaking about the “float” and not urgent in regards to our query even though we had stated our grievance.

Both did not touch a laptop to assist and called someone else to assist as it was clearly not urgent enough to them because the query or complaint was made by people of colour who are not a priority even though we spend money and not taking anything on credit.

I ask that the matter be treated with the urgency it deserves as this experience is totally unacceptable as my son missed his bus to a sports trip as he was waiting for his SIM that we bought along with the phone at Incredible Connection and as such has cost us money.

May we kindly receive an acknowledgment of the matter and way forward to address that another person regardless of colour may never experience this.

The experience was great from the enquiry to the stage of purchasing. I was advised to open a credit account to enable us to make our installments which was a best option. The service of sourcing the phone from other stores since it was not readily available in this particular one was smooth. They managed to get it and it happend way too quick than we imagined. I'm satisfied with the assistance we received from Bonolo and Thatayaone, it was not a hustle getting my phone from incredible connection Mafikeng through the two of them.

Nothing went wrong um glad i got nice service from lot he convinced me to get a phone with only id n deposit ✅

I am extremely disappointed with Incredible Connection’s customer service and after-sales support, particularly regarding large appliance purchases made through their online store. I would caution anyone against purchasing major household appliances from Incredible Connection online.

We purchased a Samsung washing machine through their online store. Since purchase, the machine consistently shrunk our clothes. This was not an isolated incident or user error, it happened repeatedly over several months, across different wash settings. To rule out external factors, we tested the same clothing items on other washing machines, where the issue did not occur. The problem is clearly linked to this specific machine.

Attempting to resolve this quickly has been extremely difficult and frustrating. Communication was slow and lacked urgency, despite the fact that this is a core household appliance and the issue directly affects clothing and household costs.

What is most unacceptable is that our support ticket was closed without the issue being resolved. This happened despite the fact that Incredible Connection had been given clear instructions on who to contact. Instead of communicating any difficulty in reaching the relevant person or asking for assistance, the team simply closed the ticket. This is not customer service — it is avoidance.

The lack of urgency, follow-through, and basic problem-solving has been shocking.

We are now at the point where we are seeking a **refund**, as the product has not functioned as expected and the support process has failed entirely. The time, energy, and stress involved in trying to resolve this has been completely disproportionate to what should be a straightforward consumer warranty issue.

Incredible Connection may be fine for small electronics or in-store purchases, but based on this experience, I would strongly advise against buying large appliances from their online store. If something goes wrong, the after-sales service is poor, slow, and dismissive.

This experience has seriously damaged my trust in the brand. A company of this size should have far better systems, accountability, and customer care in place.

Very disappointing, and not recommended.