Indespension Reviews 315

One of the lamp lenses is faulty (unable to remove a screw) and have been promised a call back by Quality. Haven't received a call or replacement lamp lense.
Not a high value item but it's a shame to see customers treated in this manner.

Because it worked efficiently
Many thanks

Great fast service from Josh the sales apprentice. Always comes back to my email on the same day and advises well.

Thank you to Shaun in Derby branch for his superb service.

A long and complex process, spanning 8 months, in which Shaun remained pleasant and helpful throughout, with excellent guidance to the correct items. Customer service was always his priority even when returning some items which were surplus to requirements. Thank you for your time and attitude, I hope your efforts are recogonised by management.

brillant service

No customer service

Outstanding service from Clair at the Portsmouth branch.
A lot to check when replacing my old boat trailer so Clair asked for photos so she could source the correct one. I had plenty of stupid questions and she was really professional and pleasant answering on the phone and via email.
Trailer delivered to branch sooner than expected, a bonus.
The visit to the branch to collect was a delight.
Clair and Ken went above and beyond. Welcoming, professional and fun.
I drove away overwhelmed by the service delivered by them.
Thank you Clair and Ken, fabulous.

I had a towbar fitted to a brand new Tiguan. Couldn’t have been happier with the service. Prior to my appointment the team were happy to answer all my questions and help identify exactly which towbar and electrics setup would suit my needs. The team were quick with the installation and kept me updated with progress all the way. Excellent clean job and full explanation of how to remove/refit towbar, and also how it interacted with the cars electronics (like the rear parking sensor). Professional and really nice to deal with. Would definitely recommend!!

Probably the worst service I’ve ever had

delivered late, no call from you i wont ever use again

Fantastic service, delivered on time with easy contact to track your order.

Fast delivery good coms

Excellent, will certainly use again.

Easy ordering and quick delivery.

Been promised a phone call back several times. Managed to get one on the last call. Sent out wrong product (not even close) and now still waiting a returns label and refund. Terrible service on all accounts.

Great service from Portsmouth branch - especially Claire! She went above and beyond to find all the parts I wanted and tracked them down through different branches.
Extremely helpful, highly reccomend! Thank you Claire!

First class service from the team in Portsmouth.
I booked in for a towbar fitting on my new car in late January. I went in for the appointment and was met by extremely helpful and friendly staff. After about 10 minutes, i was asked if i had just bought the car as they had found an issue when going to take off the bumper. They showed me the issue with the bumper and said they could continue but it could damage the bumper. I decided to postpone until the dealership could rectify the issue. They could not have been more helpful with this. They kept the job open whilst i got the work done and 3 weeks later i was back and had my towbar fitted.
Throughout the entire process, the whole team were extremely accommodating, friendly and helpful. Would definitely recommend using Indespension Portsmouth and will be back with all my towing needs in the future.

You had the wheel & Tyre that I needed (they're getting hard to find for some old trailers) and it was delivered quickly

Ordered online, parts delivered next day

Great customer service, received a link for the product I was looking for immediately which was dispatched quickly.