From the start Chloe G made everything very clear and transparent, no question too many and all questions confidently answered. We received our card within a few days and we are now set up. Could not... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We called to arrange a review of our rate, and Iris was extremely helpful from start to finish. She explained the process clearly and kept us updated on how we could work towards achieving a better... Toon meer
Bedrijf heeft geantwoord
Did have some good prices, however they have started to creep up... Had a word with Amy who was very helpful and managed to reduce the rate to a far more competitive rate.
I’ve had a really good experience working with Jessica Goodwin at Fuelcards.co.uk. She’s always friendly, helpful and quick to respond whenever we have a question or need support. Communication h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Betalingsdienst
- ook in
- Brandstofleverancier
- Business to Business-service
- Dieselbrandstofleverancier
- Laadstation voor elektrische voertuigen
Geschreven door het bedrijf
Fuelcards.co.uk is a prominent company specialising in fuel card services and solutions in the United Kingdom. We offer a range of fuel card options designed to help businesses manage their fuel expenses more efficiently. Some key points about Fuelcards.co.uk include: 1. Fuel Card Selection: Fuelcards.co.uk provides a variety of fuel card options tailored to different business needs. These cards can be used at a wide network of fuel stations across the UK, making it convenient for businesses to refuel their vehicles. 2. Cost Savings: One of the primary advantages of using Fuelcards.co.uk services is the potential for cost savings. Our fuel cards often come with discounts, rebates, and other incentives at partner fuel stations, helping businesses reduce their overall fuel expenses. 3. Expense Management: Fuelcards.co.uk offers tools and services to help businesses manage their fuel expenses more effectively. This includes detailed reporting and tracking features, allowing companies to monitor fuel consumption, expenses, and driver behaviour. 4. Dedicated Support: We are known for our customer-focused approach. We provide dedicated account managers or customer support teams to assist businesses in selecting the right fuel card, understanding discounts, and addressing any concerns or issues. 5. Nationwide Coverage: Fuelcards.co.uk boasts an extensive network of partner fuel stations across the UK, ensuring that businesses have access to fuelling options in various locations, whether urban or remote. 6. Online Convenience: Our online platform allows businesses to manage their fuel card accounts, access reports, and make transactions conveniently and securely. 7. Sustainability Initiatives: Some fuel cards offered by Fuelcards.co.uk may support sustainability efforts, such as carbon offset programs or partnerships with eco-friendly fuel providers. In summary, Fuelcards.co.uk is a reputable company specialising in fuel card solutions for businesses in the UK. Our services are designed to help businesses save money on fuel expenses, manage costs efficiently, and benefit from a wide network of fuel stations. With a customer-centric approach and a range of card options, Fuelcards.co.uk plays a crucial role in helping businesses optimise their fleet management and fuel-related expenditures.
Contactgegevens
Grimbald Crag Close 9, HG5 8QB, Knaresborough, Verenigd Koninkrijk
- www.fuelcards.co.uk
4,3
Uitstekend
681 reviews
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Did have some good prices
Did have some good prices, however they have started to creep up... Had a word with Amy who was very helpful and managed to reduce the rate to a far more competitive rate.
13 oktober 2026
Review zonder uitnodiging
Excellent service from Iris
Iris was fantastic, responded quickly to my inquiry and helped adjust my weekly fuel pricing rate to keep it competitive. I really appreciate the great customer support
12 oktober 2026
Review zonder uitnodiging
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Great customer service
Recently spoke to Amy Speight she was wonderful to deal with, very polite, understanding and helpful with my pricing.
Exactly how customer service should be, thanks
6 oktober 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Richard,
Thank you so much for your fantastic feedback! We’re delighted to hear that Amy provided such a positive experience and was polite, understanding and helpful when discussing your pricing.
We’re proud of the customer service provided by The Fuel Card Company and always aim to make sure our customers feel listened to and supported. We’ll be sure to pass your kind words on to Amy and the wider team.
Thank you for choosing The Fuel Card Company. We really appreciate your business and look forward to continuing to provide you with an excellent service!
The Head of Customer Experience
Harriet Callender was really helpful…
Harriet Callender was really helpful and recommended the best cards for me.
21 september 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Carl!
Thank you for your lovely feedback!
We're so pleased to hear that Harriet was able to help and recommend the cards that were best suited to your needs. We'll be sure to pass your kind words on to her.
Thanks again for choosing us!
The Head of Customer Experience
Simple and honest
From the start Chloe G made everything very clear and transparent, no question too many and all questions confidently answered. We received our card within a few days and we are now set up. Could not ask for a better service.
2 oktober 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Catherine!
Thank you so much for your fantastic feedback!
We're delighted to hear that Chloe made everything clear and straightforward from the start, and that she was able to answer all your questions with confidence. It's great to know your card arrived quickly and you're now all set up. We'll be sure to pass your kind words on to Chloe.
Thanks again for choosing us!
The Head of Customer Experience
Great Customer Service
We've been a customer of The Fuelcard Company for some time, mainly for our EV charge cards. Ordering new or replacement cards is hassle free and just a phone call away. There are ways to do this online too, via their portal. But hey, it's nice to be able to talk to a real person!
Thanks Iris!
5 oktober 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Martyn!
Thanks so much for the lovely feedback! We're delighted to hear that ordering your EV charge cards has been hassle-free and that you appreciate being able to speak to a real person when you need us. We'll be sure to pass your kind words on to Iris. Thanks again for choosing The Fuelcard Company!
The Head of Customer Experience
Great Customer Service
Thank you, Cory Reid, for the excellent service. You were very helpful and professional. I really appreciate the great job you did.”
3 oktober 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Abdirahman,
Thank you for your fantastic feedback! We’re delighted to hear Cory provided such helpful and professional service.
At The Fuel Card Company, we pride ourselves on delivering excellent customer service and making managing fuel cards as simple and straightforward as possible. We’ll be sure to pass your kind words on to Cory!
The Head of Customer Experience
As a company First Care Ambulance have…
As a company First Care Ambulance have been using the Fuelcard Company for 10+ years, we have always found them responsive and helpful for all queries. Iris has been particularly helpful with some data on our Ambulance fuel usage.
1 oktober 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Good Afternoon Matt!
Thank you so much for your fantastic feedback and for your continued loyalty to The Fuel Card Company over the past 10+ years. We’re incredibly proud to have supported First Care Ambulance for such a long period and truly appreciate you taking the time to share your experience.
It’s wonderful to hear that our team has consistently been responsive, helpful and reliable whenever you’ve had a query. We understand that for a business operating an ambulance fleet, having dependable fuel card support and access to useful information is essential, and we’re committed to making managing your fuel requirements as straightforward as possible.
We’re particularly pleased to hear that Iris was able to assist with the data relating to your ambulance fuel usage. Providing customers with clear, useful information that helps them better understand and manage their fuel consumption is an important part of the service we aim to deliver. It’s great to know that Iris was able to provide the support and information you needed.
After more than a decade with The Fuel Card Company, your continued trust means a great deal to us. We pride ourselves on building long-term relationships with our customers, backed by knowledgeable teams, responsive customer service and solutions that help businesses manage their fuel more effectively.
Thank you again to everyone at First Care Ambulance for choosing The Fuel Card Company and for your continued partnership. We’ll be sure to pass your kind words on to Iris and the wider team.
We look forward to supporting you for many more years to come!
The Head of Customer Experience
Predatory fees, cooked billing maths, and underhanded corporate cowards caving to a rigorous account audit!
PUBLIC COMPLIANCE UPDATE (OCTOBER 2026): The Head of Customer Experience has intervened below, confirming an urgent "comprehensive internal investigation" is active on our account. Yet, simultaneously, this organisation's marketing department has spent the last 24 hours desperately review-stuffing this platform—forcing long-term corporate clients to post generic 5-star reviews in a transparent PR attempt to push this severe warning down the feed and hide it from independent fleet managers.
Let the record be clear: JLD International Ltd will not be silenced by standard corporate deflection tactics. Your internal Leeds branch was caught red-handed putting fabricated, inflated calculations in writing on our active file, double-charging a disputed penalty fee on the live collections dashboard, and systematically dropping our telephone lines to evade a transparent audit trail.
Your own multi-page PDF transaction sheets, delivered under pressure from the Road Haulage Association (RHA) leadership, officially document a severe contractual breach. They prove you quietly migrated our early-stage transport business away from wholesale tracking index rates and onto premium retail pump pricing peaking at a massive £1.6783 net (£2.01 gross) per litre at Sainsbury's Colne.
Our core fuel balance was manually settled and paid via manual BACS the very same day of the initial banking synchronisation delay, leaving your credit desk with zero justification to block our fleet cards and ground our vehicles at the pump.
JLD International Ltd has formally frozen all payments, insulated our capital inside our Tide account, and manually cancelled our Direct Debit mandate. A complete, legally auditable evidentiary dossier is logged for launch into the Financial Ombudsman Service (FOS) and the Competition and Markets Authority (CMA) Your actions are a disgrace to the transport industry
2 oktober 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Dear Sir,
Thank you for taking the time to provide such detailed feedback regarding your recent experience. This certainly does not align with the standard of service and transparency we aim to provide.
We are currently conducting a comprehensive internal investigation and reviewing the full history of your account to ensure a complete and accurate resolution.
Kind regards,
The Head of Customer Experience
I gave it a one star because i had to
I gave it a one star because i had to, Do no use this company as soon as you sign up the customer service ends, then trying to get in touch with anyone is impossible. I have closed our account only for them to take money from our account after being asked not to, their prices are good for a couple of months and that's it, once you are using all your cards they increase higher than their competition. Do not use these!!
29 september 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Dear Barry,
We’re sorry to hear about your experience and understand your frustration, particularly around communication and the concerns you raised regarding payments after you had requested that the account be closed.
We take feedback like this seriously and will review the points you’ve raised regarding customer service, pricing and the handling of payments.
We appreciate you taking the time to share your experience and apologise for the frustration caused.
The Head of Customer Experience
No login, panic stations.
Hello.
I had no login to access my fuel invoices for my VAT returns, so i sent an email on Sunday night in a panic, Noah sent me a lovely email with password and link details showing and telling me how to get started, swift contact and very helpfull. 10/10
Steve W Douglas M.Douglas & Son.
28 september 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Stephen,
Thank you for your fantastic 10/10 feedback, Steve! We’re delighted to hear that Noah was able to provide such swift and helpful support, especially when you needed urgent access to your fuel invoices for your VAT returns. It’s great to know that Noah clearly explained the login and password details and guided you through getting started with the online portal.
At The Fuel Card Company, we pride ourselves on providing experienced, knowledgeable and responsive customer service when our customers need us. We’ll be sure to share your kind words with Noah.
Thank you for choosing The Fuel Card Company and for taking the time to share your experience!
The Head of Customer Experience
Paige was especially brilliant
Paige was especially brilliant, she always responds to any queries on time and is extremely kind, she has made our experience with this company absolutely terrific.
23 september 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Gurdeep!
Thank you so much for your fantastic feedback! We’re delighted to hear that Paige has been so helpful and responsive throughout your experience.
We’re incredibly proud to have Paige as part of The Fuel Card Company team, and we’ll be sure to share your kind words with her. Providing our customers with friendly, reliable and timely support is something we take great pride in, so it’s wonderful to know that this has made your experience such a positive one.
Thank you again for choosing The Fuel Card Company — we really appreciate your business and your kind recommendation!
The Head of Customer Experience
Brilliant response from Toby...
21 september 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello!
Thanks for your great feedback! It’s lovely to hear that Toby was able to help and gave you such a good response.
We always want our customers to get straightforward, helpful support when they need it, so it’s great to know Toby made a positive impression.
We’ll make sure we pass your kind words on to him.
The Head of Customer Experience
You Were verry pleasant helpful and and…
You Were verry pleasant helpful and and resolved all the issues that i had.
18 september 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Alan!
Thank you for your fantastic feedback! We’re delighted to hear that our team was pleasant, helpful and able to resolve all the issues you had.
At The Fuel Card Company, we pride ourselves on providing friendly, responsive and effective customer service, making sure our customers feel supported and their queries are resolved as quickly as possible.
It’s great to know we delivered that experience for you. Thank you for choosing The Fuel Card Company!
The Head of Customer Experience
Just a reply to the Fuel Card Company
Just a reply to the Fuel Card Company, I had a phone call yesterday from someone in your Sales Department offering me the £115 credit on my account BUT they wanted me to re-open the account and it would then be reviewed and after the review if they decided to re-open it they would then put a credit on the account. To be honest this company is a JOKE to deal with and they still won`t honour the credit....
Absolute shower........
18 september 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Good Afternoon John,
Thank you for your further feedback. We’re sorry that you remain dissatisfied with the outcome and appreciate you taking the time to explain your concerns.
We’re pleased that a member of our Sales team contacted you directly to discuss the options available. Our aim is always to work constructively with customers and find a fair and practical resolution, with our teams taking the time to understand individual circumstances and provide clear information.
We appreciate that the proposed process was not the outcome you were hoping for. Your feedback has been shared with the relevant team, and we’ll continue to review how we communicate and handle cases like this to provide the responsive, professional service our customers expect from The Fuel Card Company.
The Head of Customer Experience
I had a good experience talking to…Siana
I had a good experience talking to Siana I don’t know if I spelt her name correctly but she was very sweet and helpful she’s been very patient until I figure out where my password will show.
18 september 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Icklima!
Thank you for your lovely feedback! We’re delighted to hear that Siana was so helpful, patient and supportive while helping you find your password.
Providing friendly, responsive and knowledgeable customer service is at the heart of The Fuel Card Company, and it’s great to know that Siana took the time to make sure you felt supported throughout the process.
We’ll be sure to pass your kind words on to Siana — we’re very proud to have her as part of the team!
The Head of Customer Experience
Irresponsible Response
I was previously dealing with Stuart, who handled my account professionally and was always helpful and careful in dealing with my queries. Unfortunately, my account was then transferred to Jack, and my experience changed significantly.
I was charged a £99 fee for a returned Direct Debit. I explained the situation and provided evidence from my bank confirming that the Direct Debit was not cancelled by me and that my account was restricted at the time, as well as a bank statement showing that sufficient funds were available.
Despite providing the requested evidence, I have received no proper response to my emails, and I have also been unable to get through to Jack by phone. I find this level of communication very disappointing, especially when I have provided the documents requested to resolve the issue.
What is also disappointing is that when I asked Jack about the Direct Debit charge, it was never properly explained to me. Instead, I was told that it was not his mistake and the issue was blamed on a colleague. Regardless of which member of staff handled the account, they both represent TFC, so I expected the company to take responsibility and help resolve the matter.
Another concern is the fuel pricing. The prices I have been offered seem to be getting worse week after week, which makes the fuel card increasingly difficult to justify.
My experience with Stuart was positive, but unfortunately the customer service and communication since the account was transferred to Jack have been very disappointing. I hope the company reviews this situation and improves both its customer service and fuel pricing.
14 september 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Good afternoon Ankush,
Thanks for reaching out and I am sorry to hear about your experience. I have reached out to the customer service team and they are investigating the matter and will contact you shortly.
Best regards,
The Head of Customer Experience
Jessica,
Jessica,
Easy going, no pressure to sign up and very informative.
Thank you very much!
3 september 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Anthony,
Thank you for your fantastic feedback! We’re delighted to hear that Jessica provided such an informative, friendly and no-pressure experience. At The Fuel Card Company, we pride ourselves on delivering knowledgeable customer service, clear information and helpful, straightforward advice, so customers can make informed decisions about their fuel card.
We’ll be sure to share your kind words with Jessica. Thank you for choosing The Fuel Card Company and for highlighting our commitment to excellent customer service and a positive customer experience!
The Head of Customer Experience
Iris was a great help
Iris was a great help, and was able to resolve a problem with missing fuelcards.
Great communication, helpful and polite.
14 september 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Good afternoon,
Thank you for your excellent feedback! We’re delighted to hear that Iris provided such helpful, polite and responsive service and was able to quickly resolve the issue with your missing fuel cards.
At The Fuel Card Company, we’re committed to providing excellent customer service, expert fuel card advice and responsive support, helping businesses find the right fuel card solutions for their needs. We aim to combine competitive fuel card pricing, clear information and reliable service with a straightforward customer experience.
We’ll be sure to share your kind words with Iris. Thank you for choosing The Fuel Card Company and for recognising the quality of our customer service!
The Head of Customer Experience
Great fuel card company with excellent customer service
Great fuel card company with very competitive pricing. They’re always quick to respond to queries and provide clear, helpful information. Fantastic customer service from James Percival — highly recommended!
11 september 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello!
Thank you so much for your fantastic feedback and for recommending The Fuel Card Company!
We’re delighted to hear that you’re finding our fuel card pricing so competitive and that our team is always quick to respond with clear and helpful information. Providing customers with competitive fuel prices, straightforward service and a reliable fuel card solution is at the heart of what we do.
It’s also fantastic to hear such positive feedback about James. He’ll be delighted to know that his responsiveness, knowledge and customer service have made such a great impression.
We’re very proud of the service The Fuel Card Company provides, and feedback like yours demonstrates the importance of combining competitive pricing with genuinely excellent customer support.
Thank you for choosing The Fuel Card Company and for your highly valued recommendation.
The Head of Customer Experience
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