From the start Chloe G made everything very clear and transparent, no question too many and all questions confidently answered. We received our card within a few days and we are now set up. Could not... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We called to arrange a review of our rate, and Iris was extremely helpful from start to finish. She explained the process clearly and kept us updated on how we could work towards achieving a better... Toon meer
Bedrijf heeft geantwoord
Did have some good prices, however they have started to creep up... Had a word with Amy who was very helpful and managed to reduce the rate to a far more competitive rate.
I’ve had a really good experience working with Jessica Goodwin at Fuelcards.co.uk. She’s always friendly, helpful and quick to respond whenever we have a question or need support. Communication h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Betalingsdienst
- ook in
- Brandstofleverancier
- Business to Business-service
- Dieselbrandstofleverancier
- Laadstation voor elektrische voertuigen
Geschreven door het bedrijf
Fuelcards.co.uk is a prominent company specialising in fuel card services and solutions in the United Kingdom. We offer a range of fuel card options designed to help businesses manage their fuel expenses more efficiently. Some key points about Fuelcards.co.uk include: 1. Fuel Card Selection: Fuelcards.co.uk provides a variety of fuel card options tailored to different business needs. These cards can be used at a wide network of fuel stations across the UK, making it convenient for businesses to refuel their vehicles. 2. Cost Savings: One of the primary advantages of using Fuelcards.co.uk services is the potential for cost savings. Our fuel cards often come with discounts, rebates, and other incentives at partner fuel stations, helping businesses reduce their overall fuel expenses. 3. Expense Management: Fuelcards.co.uk offers tools and services to help businesses manage their fuel expenses more effectively. This includes detailed reporting and tracking features, allowing companies to monitor fuel consumption, expenses, and driver behaviour. 4. Dedicated Support: We are known for our customer-focused approach. We provide dedicated account managers or customer support teams to assist businesses in selecting the right fuel card, understanding discounts, and addressing any concerns or issues. 5. Nationwide Coverage: Fuelcards.co.uk boasts an extensive network of partner fuel stations across the UK, ensuring that businesses have access to fuelling options in various locations, whether urban or remote. 6. Online Convenience: Our online platform allows businesses to manage their fuel card accounts, access reports, and make transactions conveniently and securely. 7. Sustainability Initiatives: Some fuel cards offered by Fuelcards.co.uk may support sustainability efforts, such as carbon offset programs or partnerships with eco-friendly fuel providers. In summary, Fuelcards.co.uk is a reputable company specialising in fuel card solutions for businesses in the UK. Our services are designed to help businesses save money on fuel expenses, manage costs efficiently, and benefit from a wide network of fuel stations. With a customer-centric approach and a range of card options, Fuelcards.co.uk plays a crucial role in helping businesses optimise their fleet management and fuel-related expenditures.
Contactgegevens
Grimbald Crag Close 9, HG5 8QB, Knaresborough, Verenigd Koninkrijk
- www.fuelcards.co.uk
4,3
Uitstekend
681 reviews
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Appalling customer service!!
Tried to contact my account manager four times in one day left three messages i've had no call backs been 3 days. She was sorting out an issue for me. Still no response. My account manager has been avoiding the phone. I have now decided to go with a different company. Update!! Been a week still no contact
25 juli 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Good morning Imran,
I'm sorry to hear you've been having difficulties getting in touch with us. I've sent you a request for some additional information so we can locate your account and arrange for a member of our team to call you back as soon as possible.
Best Regards,
The Head of Customer Experience
Stuart Sharland provided a warm and…
Stuart Sharland provided a warm and personalised service, getting us the best deal possible. He has also been available on email and phone for any queries we might have.
22 juli 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Celinda !
Thank you for your wonderful review! We're so pleased to hear that Stuart provided a warm, personalised service and helped you find the best solution for your business. It's great to know he's continued to be available by both email and phone whenever you've needed assistance.
We'll be sure to pass your kind words on to Stuart—they'll mean a lot to him.
Thank you for choosing us, and we look forward to continuing to support you.
The Head of Customer Experience
Brilliant experience
Went on fuel card comparison site , after submitting form instantly received a call from Keyfuels . Stuart Sharland was who I spoke to and he was brilliant , constantly checking in to see if everything going well . Brilliant chap and very helpful . Keyfuels offer best price on fuel also
17 juli 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello George
We're so glad to hear about your positive experience with Stuart ! It's great to know that our team provided excellent support and that you found our fuel prices to be the best. We truly appreciate your kind words and feedback.
Thank you
The Customer Experience Team.
Antwoord van The Fuelcard Company
Hello Chris.
We are so glad to hear that you had a fantastic experience with Stuart. We appreciate your kind words and will pass them on.
Thanks
The customer Experience Team
Misleading Practices and Blatant Mis-selling - SCAM
AVOID THIS COMPANY - DO NOT FALL FOR THEIR SALES PITCH LIKE WE DID!!!
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UPDATE 21/07/2026 - STILL NOT RECEIVED ANY CONTACT ATTEMPTING TO RESOLVE. THEY HAVE SINCE INCREASED THEIR CHARGES AGAIN SO NOW PAYING 20P MORE FOR DIESEL AND 26P MORE FOR PETROL THAN PUMP PRICES - AVOID, AVOID, AVOID
------------------------------------------------------------
Our business operates a fleet of 8–10 vehicles, and we signed up for a Keyfuels account around 3–4 months ago after being assured by the sales team that we would save around 20p per litre on diesel.
Unfortunately, the reality has been completely different.
Despite the promises made during the sales process, we've consistently been paying around pump price for diesel, and sometimes even more. When we queried this, we were told it was due to the volatility of the fuel market. While that may have been a reasonable explanation initially, fuel prices have since stabilised and we're still seeing no meaningful savings.
We also have three petrol vehicles. We were told these would simply be charged at pump prices, so we expected no discount but also no premium. Instead, we've discovered we're being charged 26p per litre above pump price.
When we challenged this, we were told:
"With regards to petrol pricing on the account, as this is not a primary product of ours we apply a 26.00ppl surcharge on top of the price you are quoted."
We've reviewed all of our emails and documentation and can find no mention whatsoever of this 26p-per-litre petrol surcharge before signing up. Had this been made clear, it would certainly have influenced our decision.
The customer service has been equally disappointing. Trying to speak to someone who can actually help has been incredibly frustrating. As a director of the business, I was even locked out of our account. After eventually regaining access, I was informed that our account manager was "no longer your account manager and will not respond to the emails sent." No replacement was introduced, and getting meaningful responses has been extremely difficult.
Overall, our experience has been one of broken promises, unexpected charges and poor customer service. The savings that persuaded us to sign up have simply not materialised, and the lack of transparency over petrol pricing has left us feeling seriously misled.
If you're considering this company because you've been promised significant fuel savings, I'd strongly encourage you to scrutinise the pricing, ask for every surcharge in writing before signing, and compare the actual weekly prices against your local pump prices. Based on our experience, this is a SCAM
10 juli 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Dear James,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience has not met your expectations.
We understand how frustrating it must be to feel that the pricing and service you received did not align with what you were expecting when you opened your account. Transparency is important to us, and we take concerns about pricing, account management and customer service very seriously.
We'd like the opportunity to investigate the points you've raised, including the pricing discussed during the sales process, the petrol charges applied to your account, and the support you've received since joining us. To help us do this, we've sent you a private message requesting some additional information so that we can carry out a full review with the relevant teams.
We appreciate you bringing these concerns to our attention and hope we'll have the opportunity to look into them thoroughly and work towards a resolution.
Kind regards,
The Head of Customer Experience
Very helpful customer service
My company was after a fuel card for our fleet of vans and Stuart Sharland was very helpful and assisted me in getting the right fuel card that met our needs, very quickly. Great customer service and great deal on the fuel cards.
12 juni 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Sam!
Thank you for taking the time to share your feedback. We're delighted to hear that Stuart was able to help you find the right fuel card solution for your fleet of vans and make the process quick and straightforward.
It's great to know you were pleased with both the customer service and the value of your fuel card package. We'll be sure to pass your kind words on to Stuart.
Thank you for choosing Allstar.
The Customer Experience Team
My initial experience with this issue…
My initial experience with this issue was frustrating, and I was disappointed with the first response I received. However, once my case was handled by Iris, the experience was completely different.
Iris took the time to speak with me, listened carefully to my concerns, explained everything clearly and looked into the matter thoroughly. She kept me informed throughout and was able to resolve the issue to my satisfaction.
It’s refreshing to deal with someone who genuinely cares about providing good customer service. Iris was professional, understanding and courteous throughout, and I really appreciate the time and effort she put into helping me.
Thank you, Iris, for turning what had been a frustrating experience into a positive one.
6 juli 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Good afternoon,
Thank you for taking the time to share your experience.
We're sorry your initial experience was frustrating, but we're delighted to hear that Iris was able to turn things around. Providing clear communication, taking the time to listen, and keeping our customers informed are all values we strive for, and it's wonderful to know Iris demonstrated these so well. We'll be sure to pass on your kind words and recognition to her.
Thank you for your valued feedback and for giving us the opportunity to make things right.
The Customer Experience Team
Extremely happy with the services… Paige is a true asset to the company.
Extremely happy with the services provided too me by The Fuelcard Company, and most of all my account manager Paige. From the initial contact and set up, all the way through to the day to day running of my account, Paige has been no more than a phone call away to assist and if there's anything she's not sure about, she'll quickly find out and get back to me.
25 juni 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Good afternoon,
Thank you for taking the time to share your feedback. We’re delighted to hear that you’re extremely happy with the service provided and that Paige has been such a consistent support throughout your account setup and day-to-day management.
It’s great to know she has been responsive, proactive, and reliable in ensuring you get the assistance you need. We really appreciate your kind comments and will make sure they are shared with Paige.
Thank you for your continued support.
The Customer Experience Team
Antwoord van The Fuelcard Company
Good afternoon!
Thank you for your feedback. We’re pleased to hear that Stuart was very helpful and provided you with a positive experience.
We’ll be sure to pass your kind comments on to him.
The Customer Experience Team
Hands up for Stuart Sharland who was…
Hands up for Stuart Sharland who was very helpful and got me sorted with the fuel card.
I appreciate all the help
9 juni 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Trish!
Thank you for your feedback. We’re delighted to hear that Stuart was very helpful and got everything sorted for you with your fuel card. We’ll make sure your appreciation is passed on to him. Thank you for taking the time to share your experience.
The Customer Experience Team
Stuart Sharland was very helpful
Stuart Sharland was very helpful. He knew exactly what I wanted, to make it simple regarding selecting the right fuel card for the job. Many thanks.
11 juni 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Ben!
Thank you for your great feedback. We're delighted to hear that Stuart was able to understand your requirements and help you choose the right fuel card for your business. Providing clear, straightforward guidance is exactly the level of service we aim to deliver.
I'll be sure to share your kind comments with Stuart. Thank you for choosing us, and we look forward to continuing to support you.
Best regards,
The Customer Experience Team
Surcharge / Voucher
I spoke to a manager who gave me his mobile number so if I had any issues I could deal with him direct..that was straight to a switchboard! He promised me a price which was good and assured me there wasn't any surcharge at any of there sites...well that was rubbish 12 p ltr surcharge at Tesco 🤬 also promised a £50 voucher for a recommendation which I did...no voucher a colleague of his told me you wont be getting one as we dont do that.....avoid at all costs
9 juni 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Good morning Dave,
I'm sorry to hear that you've been experiencing issues with our service.
Thank you for providing your details so promptly. I've passed them on to your Account Manager, who has attempted to contact you several times this morning to discuss your concerns. Hopefully, you'll be able to connect with him shortly so that he can work with you to resolve the matter.
Kind regards,
The Head of Customer Experience
Great service provided again by Helen…
Great service provided again by Helen Duncan.Thank you for the help with my account Pricing, very polite, informative and time efficient.Thanks again from Richard.
8 juni 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Richard !
Thank you for your feedback !
We're delighted to hear that Helen provided you with great service and was able to assist with your account pricing in a polite, informative, and efficient manner. We'll be sure to share your kind comments with Helen.
The Customer Experience Team
Gave me low prices to begin with then…
Gave me low prices to begin with then once I was signed up hiked the prices up, more than 20p more than pump price !
1 juni 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Jack,
Thank you for your feedback. We're sorry to hear that your experience has not met expectations. We understand how frustrating it can be when fuel prices differ from what you were initially expecting, particularly when market conditions change over time.
We'd welcome the opportunity to review your account and discuss the pricing applied to your fuel cards. Please contact our customer service team with your account details so we can investigate this further and address any concerns you may have.
The Customer Experience Team
Longnose Logistics LTD
My account Manager Adam Gibbins offers the best service, always making sure my cards have the best price possible. Hard to imagine managing my fuel costs without him, always puts a smile on my face when he rings me and I hear his cheerful Giggle down the phone.
Mike Proboscis
Longnose Logistics LTD
5 juni 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Mike,
Thank you for your fantastic feedback. We're delighted to hear that Adam consistently provides such exceptional service and works hard to ensure you're getting the best possible value from your fuel cards.
It's especially rewarding to know that his positive attitude and friendly approach make such a difference to your experience. We'll be sure to pass on your kind comments to Adam – we're certain he'll be pleased to hear them.
Thank you for your continued support.
The Customer Experience Team
Terrible
How can they just add charges whenever they want and not tell me ... terrible company
2 juni 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Dear David,
We're sorry you’ve had that experience.
Charges should never feel unexpected or unclear, and in most cases they’re only applied in line with the agreed pricing, fees schedule, or usage terms on the account and we do communicate those changes via email.
That said, if something has appeared without sufficient explanation or notification, it absolutely needs to be reviewed.
If you can share the specific charge details (date, amount, and account/card), we can investigate exactly what it relates to, confirm why it was applied, and check whether any communication was missed. If an error has been made, it will be corrected.
Happy to help you get this resolved.
The Customer Experience Team
Antwoord van The Fuelcard Company
Hello Tracy!
Thank you for your feedback. We're delighted to hear that you received a great price and that Jess provided such fantastic customer service. Delivering value alongside excellent support is exactly what we strive for, and we’ll be sure to pass on your kind comments to Jess.
The Customer Experience Team
Excellent Service from Charlie Coyle
Charlie was extremely helpful in setting up our fuel card account. The whole process was smooth and straightforward, and he kept us updated throughout. He was always available to answer questions and provided excellent customer service from start to finish. I would highly recommend Charlie and The Fuelcard Company to anyone looking for a reliable fuel card provider.
29 mei 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Amar!
Thank you for your fantastic feedback. We’re delighted to hear Charlie made the setup process smooth and straightforward while keeping you informed every step of the way. It’s great to know his support, availability, and customer service left such a positive impression.
We truly appreciate your recommendation and look forward to continuing to support your business.
The Customer Experience Team
First impression of The Fuel Company very good
After speaking with Helen Duncan at the fuelcard company I was impressed with her knowledge of the options available to me. Explained in detail how the card worked, how to locate participating stations and how billing works. Never knew there so many options. I’ve had all the paperwork through already and everything looks good to go.
My card arrives next week.
28 mei 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Dave!
Thank you for your feedback. We're delighted to hear that Helen provided such knowledgeable and detailed support while helping you choose the right fuel card solution for your needs.
It's great to know that Helen clearly explained the available options, how the card works, participating fuel stations, and the billing process, giving you confidence in your decision. We're also pleased that your paperwork arrived promptly and that everything is ready to go.
We'll be sure to pass your kind comments on to Helen. Thank you for choosing Allstar, and we look forward to supporting you moving forward.
The Customer Experience Team
Stuart Sharland is very helpful and…
Stuart Sharland is very helpful and always available when you have questions. Brilliant Fuel Card Company, highly recommended.
28 mei 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Matt!
Thank you for your great feedback. We are delighted to hear that Stuart has been so helpful and consistently available to support you whenever needed. Providing reliable service and expert guidance is exactly what we strive for, and your recommendation means a lot to us.
The Customer Experience Team
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