The Fuelcard Company Reviews 

Extremely helpful team member, James Percival, assisted throughout the process, issuing of all the cards and setting us up to use the Portal with ease. Many thanks

Great service and always good prices

Had an issue with an Invoice, Amy sorted straight away as usual.

Once we were signed up, the prices went up at times way above the pump price.
Without a doubt the most customer unfriendly company I have ever come across.
Their pricing and customer service are without doubt borderline racketeering/criminal ,how can a company that supplies fuel cards with a so called bunker price charge sometimes twenty pence above the pump price.
Also when it came to getting our £18,000 bond back it has become ridiculous,after waiting nearly a month we were promised it three days ago and there only answer is we have escalated it to our finance team and that is the repeated message to phone calls and emails, also total refusal to speak to a manager.
Just as a side note this company pays for its top twenty sales people with a person of their choice with the management team to destinations like Barbados and The Maldives annually,fabulous.

We called to arrange a review of our rate, and Iris was extremely helpful from start to finish. She explained the process clearly and kept us updated on how we could work towards achieving a better rate in the future.

She also made sure we were aware of who our new account manager would be, which was really useful. Iris was friendly, professional and very helpful throughout the whole process. Great customer service!

I was a little frustrated with the fuelcard company with pricing and not getting Back to me,
UNTIL Iris got involved.
thank you Iris for helping to resolve, but more importantly communicating and responding in a timely manner
Regards

Gary

I would like to leave some very positive feedback for Iris. She has been extremely helpful, professional and efficient throughout our communication. She always responds quickly, explains everything clearly, and genuinely makes an effort to find the best solution for our business.
It has been a pleasure dealing with someone who provides such a high level of customer service. Iris is a great asset to the company, and her support is very much appreciated.
Highly recommended!

I dealt With Joseph who was amazing from start to finish, always clear on everything and made the process a complete breeze. Even after being supplied with my card and needing assistance after he’s been a great help. I would highly recommend!

​Proceed with caution: severe lack of billing transparency. During the onboarding process, I was explicitly assured there would be no card fees or hidden costs. Shortly after signing up, however, multiple undisclosed charges appeared on my account. Misleading pricing and unexpected fees make it impossible to trust or recommend this business. I will not be using their services again.

Edited for response -

As a diligent partner to the companies I work with, I always make it a point to inquire about any potential charges, from card printing fees to other costs beyond the quoted price. I hope your organization records customer calls, as that would substantiate my experience.

In the past, I encountered a similar issue where I noticed a recurring £2 monthly charge. I promptly canceled my service and expressed my dissatisfaction. Fortunately, a manager reached out to me and reimbursed the eight months' worth of charges, leading me to reconsider my engagement due to the more competitive prices that were then offered.

My primary concern lies with the principle of our verbal agreements. I firmly believe that if I agree to a price, I should not be subjected to additional charges, especially as a small business owner. I aim to honor my commitments, but I also need to ensure that my expenses are kept in check. Additionally, I take great care in managing my finances, and I am acutely aware of where my money is going.

I would also like to echo the sentiments of other reviewers regarding the premium-rate customer service number. I was required to provide additional confirmation to call your team, and I found alternative methods to reach out. It seemed that there were warning signs prior to my discussion with your customer service representatives. During that call, I was informed that little could be done due to the terms and conditions, which left me feeling as though the interaction was less than professional—akin to a scam call center scenario where legal advice might have been warranted before agreeing to seemingly minor terms.

With respect to the pricing, a charge of 20p above the pump price is significantly higher than what I have been quoted by other providers. It has given me the impression that your team may knowingly engage small businesses without transparency in the details, especially in how the agreements are presented.

I have initiated a refund for my direct debit and subsequently canceled my service. I look forward to seeing how your company addresses this situation and whether you will take measures to retain my business.

Iris was very friendly and extremely efficient.
The problem was dealt with immediately.

Very good price, personalized, and direct customer service. The best!

Perfect service. 10/10 from Jess - what an asset to the team!

Very good service

Iris was extremely helpful in sorting out my credit note.

Jess has been fantastic in helping the business with our fuel requirements.

I’ve had a really good experience working with Jessica Goodwin at Fuelcards.co.uk. She’s always friendly, helpful and quick to respond whenever we have a question or need support.

Communication has been straightforward and Jessica always makes sure everything is dealt with efficiently. It’s been a pleasure working with her so far and I’m very happy with the service and support she provides.

Would definitely recommend Jessica and the team at Fuelcards.co.uk.

Extremely helpful. I had just recently had a bad experience with another Fuel card supplier. Found me fantastic prices, allowed me to take my time to think it over without being pressed and pressured and helped build trust in their service.

Hasn’t been long but so far seems good.

Good communication. Amy managed to offer a lower price when I compared our prices from other companies.

It comes to something when customers have to read negative reviews to discover the extraordinary number of charges this company appears to bury within its account structure.

I topped up my prepaid account with £100 after not using the fuel cards for more than three weeks. When I checked the account, only £53 remained. Despite contacting the company directly, nobody could provide a clear, itemised explanation showing exactly where the missing £47 had gone and more as account was in credit when last used, I have handed all invoices from these people to my accountant to see exactly how many of these charges they have taken.
We spent 10's of thousands the last few months through their cards but stopped using them when we seen their prices were 10-15p above pump price.

I have since discovered that the company can charge approximately £50 simply because its cards have not been used. It also imposes a staggering £99 charge for a missed Direct Debit. These are substantial penalties—not minor administration fees—and they were not made sufficiently clear to me when the account was opened.

They even charge customers for sending invoices—the very documents needed to identify these deductions and reconcile an account. Charging customers to access basic billing information while applying excessive inactivity and missed-payment fees demonstrates an appalling lack of transparency.

As far as I am concerned, deducting money from prepaid balances through poorly disclosed charges and then failing to provide a clear explanation is completely unacceptable. I will be returning and cancelling every card immediately.

I will also submit a formal complaint to Trading Standards, supported by the top-up record, account balance, invoices, contractual terms and correspondence. I intend to ask other operators on haulage and transport forums whether they have experienced similar charges, so the true scale of the issue can be documented.

Potential customers should look beyond the glowing ratings and examine every line of the agreement carefully. In my experience, this company’s pricing is opaque, its penalties are excessive, and its customer service cannot—or will not—clearly explain where customers’ money has gone.
Also beware they use a premium priced phone number when you call to ask about inexplicable charges and this alone should of set the alarm bells off.

This is my first time i work with this company i am glad to share my experience i am fully satisfied and recommend to others .specially the person i am in contact is CHLOE G
Thanks