Indophilia International Reviews 

162
•
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

Hi .. the fabric is misleading in the website picture and in actual .. it is too thin a cotton material and not worth the price ! I m disappointed 😞

Beoordeeld met 5 van de 5 sterren

Very well tailored and material is exactly what I wanted - PURE COTTON . The online ordering is very well customised to suit personal body types and preferences. Thank you 🙏

Beoordeeld met 4 van de 5 sterren

I purchased a blazer and while I don’t usually wear prints, something about Indophilia colours and prints kept taking me back to purchase page. The fit, the fabric and the design are simply beautiful.... Toon meer

Beoordeeld met 5 van de 5 sterren

I love my dress and wore it as a model for a portrait class. It drew many admiring compliments but i didn't wash it before i wore it and the indigo dye transferred to my body which the students found... Toon meer

Bedrijfsgegevens

  1. Kledingwinkel
  2. ook in
  3. Kledingmaker
  4. Naaister

Geschreven door het bedrijf

Indophilia, a term combining 'Indo' for India and 'Philia' meaning love, reflects our profound admiration for Indian fabrics and contemporary global styles. As a collective of skilled tailors, designers, and executives, we are dedicated to creating exceptional clothing in India and delivering it to customers worldwide. Our garments are meticulously crafted to offer customizable options for length, sleeves, and neckline, enhancing personal style and fit. Several of our designs feature a real-time live preview, allowing customers to visualize how the dress will look before making a purchase. We cater to a diverse range of body sizes, offering sizes from XS to 10XL. Each dress is made-to-order, which significantly reduces garment waste. Committed to sustainability, we avoid using synthetic materials like polyester, ensuring our garments are both skin-friendly and environmentally friendly.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

162 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 90% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,1

Alle reviews

(162)

65 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Great experience!

Great experience dealing with this company. Shipping takes a while but it is coming all the way from India.
The dress is beautiful. Excellent quality!
I've actually ordered another dress because I love the first one so much!

15 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I love that I can by clothes in Indian…

I love that I can by clothes in Indian prints

The dresses are made from beautiful cotton and stunning prints, dress matxh images on the website

They fit great and so cool for summer

The sewing skills are better than UK high street and M&S quality

I have bought three dresses this time and I will be buying more definitely

3 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Gorgeous dress

Gorgeous dress. The quality and color are stunning. After purchasing a dress, I bought a long blazer - equally beautiful.

26 juni 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Delivery was delayed multiple times

Delivery was delayed multiple times, would have been much better to use courier. Some irregularity of pattern intensity beyond which I’d view as acceptable for hand printing. Overall, lovely dress that will enjoy wearing

10 juni 2026
Logo Indophilia International

Antwoord van Indophilia International

Hi Tracey,

They took 20 days to deliver this time ! That's a terribly long time. Usually UAE shipments take 5-8 days. Not more.

We can do UPS / DHL which delivers in 2-3 days but they charge a bomb ~ close to 25$ for shipping.

If you want to try us again, happy to pass a one-time 40% discount I'll create for you. I believe you'll have your dress in less than 20 days this time - from order to delivery

Beoordeeld met 4 van de 5 sterren

Its been close to a month but have not…

I was late in recieving my order, but the customer service team was very prompt in reaching out and trying to rectify the issue. As always I absolutely love my purchase.

9 juni 2026
Logo Indophilia International

Antwoord van Indophilia International

Hello,

I'm getting to the bottom of this. LP961230347IN is the tracking number that you can track on USPS ( https://tools.usps.com/tracking/LP961230347IN ).

We dispatched from India on 10th - two days from your order placed on the 8th - arrived in the US with USPS ON 17th and since then its getting misrouted again and again.

Please do not worry. If this doesn't reach within 4-5 days, I'll resend via UPS and add a free dress as a token of apology.
If this reaches eventually, then also happy to offer a free dress as a token of apology.

This is a highly exceptional situation!

Beoordeeld met 5 van de 5 sterren

Very satisfied

I ordered a blazer, top, and pants to match the top. The pants were not advertised for sale but they said they would make them for me. All items were made to my measurements. Iam pleased with the items received. The workmanship is excellent as is the fabric. The light-weight 100% cotton is exactly what I was looking for. The clothing looked exactly as pictured on the website. The only issue I had was the back rise of the pants. I provided a front rise measurements, but neglected to provide a back rise measurement. I am new to ordering tailored clothes from abroad and didn't realize that I should provide it. Customer service offered to remake them for the cost of production. This is a very fair resolution. Im already planning my next order. Time of order until delivery was approximately 1 month.

25 juni 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Excellent overall. Some progress updates would help.

You have a very nice ordering process. I appreciate being able to get my dress lined, and the custom measurements are vital for me.

The quality of your work is outstanding! The fabrics are really wonderful.

My only complaint is that my second order took a VERY long time to ship, and I really was starting to think that you were going to disappear like eShakti.

Some emails indicating that you're working on my order -- maybe as often as weekly -- would have been very reassuring.

21 mei 2026
Beoordeeld met 5 van de 5 sterren

Great dress, fabric, fit and artistry

My dress arrived in the exact style and colors depicted. I loved the artistry of the block printing. The cotton was medium weight, not too sheer, not too heavy for summer. The sizing was as they indicated in their facebook advertising, and as I am an XXL, or XXXL, apple shape, I am not easy to fit. It fit just fine. It came with 3/4 sleeves which are nice for larger, older ladies such as myself and means the dress can be worn for at least three seasons in northern North America. I knew the dyes used would run when washed so on customer service advice I soaked it in heavily salted water for 30 minutes then rinsed several times. The rinse water still ran blue and I think that will happen a few times I wash it in the future. That is the nature of hand printed fabric. Very happy.

19 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Got thin cotton light weight dresses…

Got thin cotton light weight dresses for summer on time, before humidity hit. Love the quality and modest stiles. Even bought a blouse just because it's in stile. All in all new summer wardrobe to enjoy and stay cool throughout the summer.

21 mei 2026
Beoordeeld met 5 van de 5 sterren

Great source for custom clothing

I've shopped with Indophilia for a few years now, shipping both to the US and Thailand. Their work is always as advertised, with thin and airy cotton fabrics perfect for tropical weather. I find their size charts to be accurate, the alterations options are excellent, and their customer service is responsive. I definitely recommend!

17 juni 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

finally got my dress

Did not get my dress for weeks. But it has arrived, and I like the dress.

9 mei 2026
Logo Indophilia International

Antwoord van Indophilia International

Hi Sonia,

The dress took terribly long because of exceptional shipping situation. Now, dresses leave our tailoring house within seven days and delivery happens in another 7-10 days. Can we send you a complementary dress as a compensation for delayed service ? You can send us an email and screenshot this.

Beoordeeld met 2 van de 5 sterren

Misleading return policies and argumentative customer service

Beautiful fabric patterns but slower shipping than advertised, unhelpful customer service, and inaccurate returns policy on website. My experience: store credit returns only, refused to provide return shipping label, I paid all return and replacement shipping costs ($40), returns processed 2+ weeks and many follow up emails after they're received by the company.

Edited to add: screenshot emailed as instructed, it took several emails for customer service to agree to honor it but ultimately it was never shipped as promised.

21 april 2026
Logo Indophilia International

Antwoord van Indophilia International

Hi Sarah,

I'm sorry. I should have aligned my team better but I didn't. I'm happy to send a free dress as a token of apology.

For future orders - you or any customer - we have a partner who issues USPS labels on our behalf to customers. Which is what we'll use going forward for the prepaid labels.

If you want to take up on our offer, feel free to send an email and screenshot this reply.


Best,
Harsh

Beoordeeld met 5 van de 5 sterren

The tailoring is superb and the cotton…

The tailoring is superb and the cotton fabric comfortable for warmer climates. I like that I can customize the neckline, sleeves and length of the dresses. I hope to see more fabrics in different colors and patterns.

23 april 2026
Beoordeeld met 5 van de 5 sterren

eShakti lovers rejoice!

EShakti comprised 90% of my closet for a decade before they deteriorated. I took a chance on Indophilia hoping they would fill their niche and was pleasantly surprised all around! My first purchase of a customized dress arrived 14 days from ordering and met all of my specifications. I'm very pleased with the fabric content, craftsmanship, price, and customization process. My only note is that I did not know it had shipped until it arrived. Timely shipping tracking would have made it a better experience.

13 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

You sent me the wrong size

You sent me the wrong size. Specially I bought two jackets both said size 16, but only one fit. The other was really a size 12. I sent photos, but I've been ignored. I asked for you to send me the right size. I am not going to let go of such costly experience.

24 maart 2026
Logo Indophilia International

Antwoord van Indophilia International

Hi Teresa,

I believe we're working on your exchange right now. You can send me an email, ask them to direct to "Harsh" and let me know how we can delight you.


Best,
Harsh

Beoordeeld met 5 van de 5 sterren

Ordered 3 custom sized dresses

Ordered 3 custom sized dresses. Beautiful fabrics, colors and prints. Fits perfectly. I noted in my order that my shoulders are narrower than the dimension i provided and they made the small adjustment. They offer to line the dress for a reasonable price and it's wonderful. Because they offered it, I figured that the dress fabric would be thin and see thru but the material was sturdy and probably didnt need the lining. Happy I got it though because it does protect from heat and sweet and will keep the dresses nice for a long time. I will be buying again in the future.

14 maart 2026

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