My object completely stopped working. I got it about a year ago. I have reached out multiple times to customer service, every email they have, and all social media pages. They will not respond. It’s a... Toon meer
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I purchased an infinite object that represents an animated aquarium. It worked well for about 8 months and cost around $250.00. When I travelled it was unplugged for about 10 days and when I plugged... Toon meer
j'ai reçu le matelas commandé avec une housse complètement tachée d huile ou autre produit j attends depuis 4 mois que EMMA se manifeste et me remplace la housse. Son service commercial est toujours... Toon meer
Bedrijf heeft geantwoord
5 stars for customer support. I originally received my NFTs on an infinite objects as a present. However the device came faulty and would not work properly, my initially impression was bad. Howev... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We print video.
Contactgegevens
New York, Verenigde Staten
- support@infiniteobjects.com
- infiniteobjects.com
2,5
Slecht
136 reviews
Heeft nog niet op negatieve reviews gereageerd
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I still have not received my package
I still have not received my package and it has been over 2 weeks?? Can someone explain to me if there was a delay in UPS or if something happened in sending it out to delivery? I'm worried.
28 oktober 2021
Review zonder uitnodiging
Antwoord van Infinite Objects
So sorry to hear this Izzy! Our support team is looking into this now and will get back to you ASAP.
j'ai reçu le matelas commandé avec une…
j'ai reçu le matelas commandé avec une housse complètement tachée d huile ou autre produit j attends depuis 4 mois que EMMA se manifeste et me remplace la housse. Son service commercial est toujours occupé
ou ne répond pas. Les 4 mails envoyés sont restés sans réponse. Ce jours encore... renouvelez votre demande.!
la maison des italiens n'est pas concernée par cet avis
4 oktober 2021
Review zonder uitnodiging
Antwoord van Infinite Objects
Thanks for reaching out, but this is not our product.
should be able to send back the frame once to add more videos
There should be a way to send it back and add more videos to the frame, especially for the price. I didnt even know i could add long videos and stitch clips together until after i bought it.
2 oktober 2021
Antwoord van Infinite Objects
The concept of our objects is to treat video as we would a photograph or art print. As stated on our website, you can update up to 1GB of content that's meant to permanently be on the IO.
90 dollars shipping costs
The frame is great. But overall I paid 50 Dollar for shipping and afterwards UPS charged me with 35 EURO on top ( which was not VAT ) .
After I reached out to the customer Service I got told it was VAT ( even thought it said on the receit it clearly wasn't ). Pretty dissapointed to pay more than 90 dollars only for shiping to Germany. Would not recommend if you order from overseas.
18 september 2021
Review zonder uitnodiging
Antwoord van Infinite Objects
Thank you so much for your feedback! We currently ship our products from the US, so there are unfortunately always duties. This is noted in our website and emails, but we'll be sure to make it more clear.
Bad service
Lots of problems with an order that was supposed to be a gift. It never even got shipped until I followed up and then they also used the wrong video. It was not a good experience and I will not be using them again to gift anything
7 juni 2021
Antwoord van Infinite Objects
So sorry to hear this, Fynn. This is definitely a misstep on our part and we appreciate your feedback to help us improve. Please know your experience isn't indicative of our standards.
Exceptional & Exemplorary
This company exceeds exemplary customer service. I had cause to contact them (my own mistakes) on 2 occasions. Response was extremely quick and over and above customer services. Delivery (from USA to UK) was extremely quick and competitively priced. Quality was high. I cannot commend them highly enough. Many thanks
2 juni 2021
Review zonder uitnodiging
i bought 2 a couple months ago and I…
i bought 2 a couple months ago and I loved them but one of my frames already stopped working completely. It had been on my shelf since I bought it and set it up and came home one day to it being off. All other electronics on my shelf were powered on as normal.I tried using my other power cable from my other infinite object frame to see if the cable or power block was the issue, but it still won’t power on. I also tried disconnecting it from power completely for 2 days and moved it to another shelf but it still won’t turn on. They’re not exactly cheap, so it’s a bummer it won’t work anymore.
27 mei 2021
Antwoord van Infinite Objects
so sorry to hear that! we can get everything resolved for you if you reach out to support@infiniteobjects.com. Looking forward to getting your IO fixed for you!
Terrible Customer Service
I bought one of these products for a gift for my significant other. All was well until I had to deal with their customer service. Hands down, the worst customer service I have ever met. Extremely unresponsive, and in the rare instance they do respond, it is the most unhelpful advice. I am extremely disappointed. Order with caution.
19 mei 2021
Review zonder uitnodiging
Antwoord van Infinite Objects
Hi there, so sorry to hear you're having an issue with our support. Response time are still about a day or two, so please check your spam folder if you feel you haven't gotten a timely response.
I bought a frame and haven't received confirmation
I bought a frame a week ago and still haven't received any confirmation of my purchase. Infinite Objects has still charged me for the frame 99$ + the 42$ extra for shipping. Of course, I understand that covid causes a delay in shipping but a purchase without confirmation is unacceptable. I hope that this is just a misunderstanding.
16 mei 2021
Review zonder uitnodiging
Antwoord van Infinite Objects
Hi there, so sorry to hear about this. Have you reached out to support@infiniteboejcts.com so we can resolve this for you?
Looks great.
I think it's a really neat idea to have your video on display. I only wish there were more sizes available - I would have liked the wood frame a size larger . I also would like to see the option of audio - as it is , it plays silently. The way I record my One Second Everyday videos, audio is a big part of it. It would be nice to have a button on the back to turn the audio off and on.
8 mei 2021
Great product
Packaging was done carefully and product was exactly as described. Very beautiful frame, it's definitely the highlight in my bookcase
11 april 2021
A few bumps, but satisfied
This was meant to be a gift for Christmas 2020. The first one worked at first, back “blued” out and wouldn’t reset when put in the box. I had chats back and forth with customer service about resetting it and finally sent it back for a replacement. The replacement works beautifully. I keep it plugged in 24/7. Despite the pandemic the customer service was receptive and consistent. I got my replacement in February.
4 april 2021
It was a gift for my dad from my…
It was a gift for my dad from my grandma who recently passed and he loved it (:
6 maart 2021
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