Rose Heaters - The Infrared Heater Company Ltd Reviews 

Like several other people, we have had two exploding thermo glass panels - one above a dining table and one above a sofa. Terrible and dangerous. Am now considerably out of pocket with electricians fees and will now need to install a third option, and pray none of the others also explode as we have over a dozen throughout the house. Bathroom radiator was faulty as well, so that just had to be replaced. Awaiting company response but buyer beware. Debating reporting these dangerous products as I think (based on other similar reviews) these products should be removed from sale

I bought a heater based on the description on the seller's website, which stated that it was a 'free-standing' heater. This turned out to be wrong, so I was unable to use it. I informed them of the error, which they acknowledged and corrected, and thanked me for bringing the issue to their attention.

They then said that to get a refund I must return the heater at my own expense and that I would not be able to get insurance for a glass product, so if the heater was damaged in transit, I would not receive a refund.

To my mind this is appalling and disrespectful customer service that I think the general public should be aware of.

Paul

Re. your response.

The item was listed as free-standing on your own website, which is where I went for product information. The mistake was therefore made on your side.

In view of this, I think it would be reasonable for you to accept some responsibility, and not have me return it at my own expense and at risk of losing the original £209 + considerable return costs.

In addition, your representative was rude and patronising. I have a copy of the transcript and screenshots of our conversation if you'd like me to post them here?

Great product and excellent customer service

Prompt delivery - not fitted yet.

Excellent service and prompt delivery.
Good heaters, doing job asked of them!

Ordered a hang up heater for our conservatory to keep the dog warm of an evening. The product is very good. Gives off plenty of heat for its size and very happy overall.

Great service - item yet to test

FAST AND EFFICIENT AND VERY HELPFUL ON THE PHONE

I ordered feet for my heater, very fast delivery

Quick delivery, fantastic piece of equipment looking forward to using it in the winter.

Prompt delivery with a great product at a reasonable price

Very smart infered wall heater looks lovely up and it came within 2 days great service..thanks 👍

Brilliant service!!!! Mario was fantastic - I emailed him a few times, asking for advice. He responded very quickly each time and his advice was great!!!! Delivery was very quick. So efficient in every way. Thank you so much! I would highly recommend.

Product was as explained and really good quality

Great product, I bought 2 heater panels, one came wrong, contacted them and the issue was sorted out, they had the incorrect heater panel collected and sent out the correct one.
Very happy with the product (Rose infrared WiFi glass heater panels in grey)
Thanks

Delivery of the radiator was very quick and well packaged. Unfortunately is was not suitable for the location we picked but full refund issued no problem.

My HEATER CEILING EXPLODED (Far Infrared Heater "Thermo Glass MAX" - 1200W) and shattered melted glass directly above where people sit. Thank god no one was sat underneath. This heater was faulty as the thermal cut out did not work. It is being sent to the electrical safety council for testing to find out if it did have a cut out or there wasn't even one fitted. The company immediately refunded me the cost of the heater but refused to ap the costs I incurred for the damages, which was over £600 for an electrician and to replace the burned carpet. Neither the company or manufacturer will re-imburse me which i find disgusting. Be very careful buying from this company.