Infrared Group Reviews 

From start to end, my experience with Infrared Group was great. Michael came for an assessment very quickly after our first contact, and the next day I was having my new heaters being installed. The installers were also great (Jack and Joe, if I'm not getting their names wrong), they were quick and respectful of me and my house. The heaters are incredibly effective, even though they are a bit bigger than the conventional ones. I'm very happy overall.

I changed to Infrared in the hope it would be an improvement on the company I had been using . I am delighted to say Infrared were good from the start and the heating works so well via a reliable thermostat. If there is a problem it is righted straightaway

I can honestly say that this is the first time that an introduction to a new product, the purchase of it, the delivery of it, & the fitting of it has ever gone so smoothly. I would confidently recommend this company to anyone I meet.
Thank you to all at Infrared Group.

I didnt know what to expect when Keiran came to expain about infrared heating.He was most informative,having a very good knowledge of the product.
At no time did I feel under pressure to purchase .
I waited a week for fitting ,this was completed by Joe who was also informative and able to answer my Questions.
Both gentleman were extremly pleasant.
I have used the after service for a small query which was quickly solved.
I am happy thank you all at infrared.

Hi I had my heating install about 6 months ago
just started it up working really well
thank you

From seeing the sales manager to getting my heating system installed. Everything has been absolutely perfect.

The young man who installed my heating system absolutely first class 10/10..

Dan and Jack were great from start to finish. Arrived exactly on time, explained everything, cleaned up after themselves and hauled my old storage heaters outside and into their van (not easy). The heaters are a vast improvement on what we had before. I’m thrilled- thank you

Had radiators fitted Sunday 31 August 2025.
Job carried out by Erin and Joe, Both lovely people who
1 Explained every thing to me
2 Set up Wifi to all thermostats and my mobile phone
3 Cleaned up before going
4 Told me how to contact them/Company if I need any thing

Excellent Service 10 out of 10
Mark

Even though we have awful clunky old fashioned storage heaters in the house we have recently bought, I was still on the fence about replacing them with something more modern and efficient as it seemed like a lot of hassle. Aaron explained the whole process and was really knowledgeable about the product, and answered my questions (although I didn't have many as he explained it all so thoroughly). It's a no brainer really and I'm really pleased that I came across this company.

Both Arron and Jack the fitters were great. They cracked in with the job no messing and left it all tidy.. They did struggle with the storage heaters as they were very heavy but shifted them without complaint.. Well almost no complaints n a few choice words😂Thank you.. Would definitely recommend this company

Absolutely delighted with my new panel heating system from the Infrared Group.
Dan was great and ensured the initial consultation and installation went as smooth as possible. Dan worked hard to sort out some issues I had with my logo image and took the time to recreate my brand logo to be printed on one of the panels. at the fitters Jack & Sam were also great, tidy and efficient.
The heaters themselves have made such a difference to what is an old and very cold property.
Could not fault any of it!!
Thanks guys!!

Very pleased with new panels arrived promptly and very easy to install, impressed with the precision and ease of operation,
I hope they stand the test of time.

After much searching for a replacement heating system for our 40 year old electric storage heaters we came across the Infrared Group and their amazing panel heaters. Living in a property with no gas supply we explored the options of heat pump installation, oil central heating, electric radiators and new storage heaters, but all systems were too costly. I contacted Infrared Group having seen their advertising on Facebook and initially spoke with Arron, who explained about their heating system. I was impressed and arranged for them to visit us. Daniel, another member of their team arrived and provided us with a full explanation and demonstration of how it could be the solution to solving our heating issues. Daniel was amazing, knowledgeable, informative and proud of the system he was showing us. The cost was significantly less than than other forms of heating and backed with a 10 year warranty and 7 day per week support. We are excited to have the system installed within the next couple of weeks

We were impressed by the professionalism and knowledge of Daniel, he explained to us how far infrared works, benefits and efficiency. Great presentation

I have tried different companies companies and this was the best . Very responsive and always available to answer questions
They looked after me very well.
Dan was amazing. Came in time and well organised. Even after he left he was available on the phone all the times. Answered all my questions and we very patient
The price is very competitive and their products is excellent
I will get them again if I need any heating done
Dan was also happy to apply decent discount and gave me all the right advice
They are very quick and fit your job in no time

Now that the winter is here I've been able to test these FIR heaters. They are wonderful. So easy to programme and so cheap to run. I would definitely recommend this company to anyone as they answer all my queries. Thank you Nathan and your installers at infraredgroup.co.uk

To buy expensive heater I would expect customer service to reply on my query.
I do not recommend.

What a great company to deal with.:-helpful, knowledgeable, excellent customer service and efficient.
I have just replaced my calor gas heaters in my boarding cattery with 6 x 350w programable panels which were quick and easy to install and program. Result is a stable easy to maintain temperature with no condensation so I don’t have to run anymore dehumidifiers so that saving will pay too run 2 of the panels and the cost of gas more than covers the running cost of the other 4 panels so savings all around I’m so happy I’ve ordered another 5 panels for my other building.
Many thanks for your help and support.

The company was very helpful and not pushy. When they installed the panels they didn’t leave a mess. The panels have made such a difference to our house in such a short time. Highly recommend to anyone who wishes to have a warm house and new technology

This really has been so good - SO helpful. I was rather slow picking up the programming procedure but Aaron was absolutely brilliant; kind, patient and wonderfully understanding. Thank you for the assurance I can ask as often as I need. The ceiling panel heaters are brilliant and the company perfectly matched. Thank you for your patience and expertise. 😊