ING Romania Reviews 78

Dupa ce m au bazait cu reclama lor de am ajuns sa imi doresc deschiderea unui cont, nu au fost in stare sa realizeze deschiderea propriu zisa :). Pentru prima data in viata patesc sa nu trec de recunoasterea faciala.
Uitasem de ce am plecat de la banca asta acum 10 ani : incompetenta la tot pasul.
PS. am incercat de mai multe ori, in 2 sesiuni . Dupa ce fac pozele la ID card si pentru fata inregistrarea se blocheaza. Ireal

i have been using ing services for a few years and until now the experience was good.

I've applied for a personal loan on the app, easy and in a few minutes the amount was in my account. The app has everything you need.

Best financial app and a trustworthy anti-fraud bank.

Good bank experience, great app, subscription packages for all kind of needs.

O bancă de încredere, mă bucur ca am trecut de la altă bancă la ING. Nu fac multe operațiuni, dar primesc pensia și plătesc la magazine. Totul a fost bine până acum, mă mai ajută copiii dacă am nevoie să scot o sumă mai mare de pe card sau să plătesc pe internet.

Solid bank and free salary account

doar pentru ca nu exista zero stele!!!
automatul care raspunde mentioneaza INVARIABIL ca inca' invat'a si ca nu are raspunsuri la intrebarile mele.
am fost in filiala si din trei interactiuni informatiile s-au dovedit a nu fi exacte
ma gandesc FOARTE SERIOS sa ma mut la alta banca

I have bank account at ING since I have a student in the first year (October 2013), so there are more than 10 year since I use the bank services and I was never disappointed, I saw how ING Romania's services evolved and I was part of the process, and over all it was a very nice experience, I would rather choose ING Bank România from any other Romanian bank.

I’ve been an ING customer for 15 years, both as a private individual and for my company. During this time, I’ve also had accounts with other banks, and I can honestly say that ING has by far the best internet banking app.

I only visit an ING branch to update my company’s information because it’s easier than doing it online. For my personal account, I update my details directly through Home’Bank. Overall, I’ve been very satisfied so far.

ING was among the first banks in Romania to implement phone-number-based payments, instant transfers with no fees, and ePOS payments on Android mobile phones. Their call center usually responds fairly quickly — not perfect, but definitely decent.

The fees for personal accounts are reasonable. If you make a minimum number of monthly transactions and incoming payments, the account maintenance fee is zero.

It’s a modern bank that I would recommend to others, especially since I also have experience with other banks in Romania.

Worst customer service ever, hidden fees, late and stupid incompetent replies
Rude employees

16 May 2026 my accounts have been blocked. Monday the 18th I am to fly to work in Brüssel. Thank you for making sure I lose my job.
Support is useless! Chat bot is the worst ever encountered! Worst possible bank in Romania

execrabil de cand au introdus AI
NU RECOMAND!!!!!!!!!!!!

PER TOTAL O EXPERIENTA BUNA,dar in ultimi 2 ani au cam decazut.In special pe PJ rup pe comisioane.Mai ales la popriri impuse de anaf ia cate 50 lei pt orice tranzactie.

Processes are little bit slow, but did not get any problems so far

horrible bot answers phone, doesn't understand what you say and closes

horrible chatbot answers live chat and you can't get to a human while getting scammed

O experienta foarte neplăcută cu o doamna Negreanu care nu m a ajutat deloc chiar părea plictisita de problemele mele in ceeace privește proasta functionare a aplicației home bank. PROBABIL ANGAJATII ING AR TREBUI SA RESPECTE CLIENTII CAT II MAI AU! PERSONAL CAUT SA SCHIMB BANCA!!

Serviciul cu clientii e deplorabil la ING. Nu exista nicio posibilitate de a vorbi direct cu un operator, au introdus AI practic peste tot si e de a dreptul limitat.
ING nu mai este ce a fost candva.

Am facut o plata in valuta - initial, dupa efectuarea platii, mi-a aratat un curs, ulterior (peste 2 zile), m-am trezit cu 300 lei in minus pe diferenta de curs si dubla conversie. Deci repet - pe 26 aveam o suma, pe 28 suma se modificase (mai mult cu 300 lei). Trageti voi concluziile!