Innovation Group Reviews 

1.038
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Everything about the Innovation Group is very positive I’m pleased to say from the office staff to the workman all of whom have conducted themselves very professionally.l have had dealings with quite... Toon meer

Beoordeeld met 5 van de 5 sterren

Robert Rollinson arrived on the first visit on time, surveyed but, as the weather looked rainy, decided to return the following week on a dry day to reconcrete a drain area. On a dry day we’ll win i... Toon meer

Beoordeeld met 5 van de 5 sterren

Faz and Joel were Very polite very helpful and explained everything at each stage. Also tidied up after and put everything back as it was before they started their investigations.

Beoordeeld met 5 van de 5 sterren

Job number: 006824 Kevin & Jordan turned up at the agreed time, explained everything to us about lining the drain, when they finished Kevin said that a small repair to the base of the manhole was ne... Toon meer

Bedrijfsgegevens

  1. Voertuigen en transport

Geschreven door het bedrijf

Innovation Group have been managing critical incidents in the car and home on behalf of some of the world's leading insurers, brokers and MGAs for over 25 years. A technology driven solution to claims management working with clients on Accident and Repair Management, Subsidence, General Perils, Loss Adjusting and Underground Services. We offer a digitally connected claim experience across our supply chain that ensures a frictionless, jargon-free, and transparent claim journey with customers at the heart of what we do. Our in-house services include: • Vertically Integrated Supply Chain • Research and Development Division • Soils and Plant/Root Laboratories • Market leading expertise across Domestic and Commercial Property, Casualty and Specialist Losses • A Partnership Approach to End-to-End Claims Management • Innovative Technology Solutions. We are chosen as the trusted partner of many UK MGAs and insurers to deliver the journey their customers expect, and the savings their book demands. https://innovation-group.pagetiger.com/btluxcn/1


Contactgegevens

  • Bembridge House, 1300 Parkway, PO15 7AE, Whiteley, Fareham, Verenigd Koninkrijk

  • innovation.group

4,7

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 72% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,7

Alle reviews

(1.038)

595 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Appalling Customer Service

Further to my previous complaint and your request to kindly send you an email re my complaint, I have done this and still await a response!!

10 maart 2026
Review zonder uitnodiging
Logo Innovation Group

Antwoord van Innovation Group

I am sorry to hear this.
Please could you kindly send us an email with the full details of the claim/issue including claim reference number and the best contact details for yourself for us to investigate this further - you can email the Customer Experience Team on SubsidenceCRTGeneral@uk.innovation-group.com.
Thank you

Beoordeeld met 5 van de 5 sterren

Perfect Experience

Kim arrived early & got going straight away. He worked very hard and kept the spoils bagged up nice and tidy. He was very friendly and informative throughout the 2 day job and left the work area very neat and tidy. We are very happy and enjoyed a trouble free experience.

4 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Not Intetested!

Started the repair privately as was needed urgently then engaged Innovation straight after, sending photos and detailed information Weeks later, I can't get any response by any source - phone, email, visit - nothing at all. On hold or cut off from switchboard consistently. Happy to give a better review if I ever hear from them again!

18 februari 2026
Review zonder uitnodiging
Logo Innovation Group

Antwoord van Innovation Group

Hi David,
I am sorry to hear this.
Please could you kindly send us an email with the full details of the claim/issue including claim reference number and the best contact details for yourself for us to investigate this further - you can email the Customer Experience Team on SubsidenceCRTGeneral@uk.innovation-group.com.
Thank you

Beoordeeld met 5 van de 5 sterren

Professional and diligent job c83414

Lee and John came to repair underground pipes. Very professional team. Worked diligently. Polite, courteous and friendly. Left site clean, tidy. Explained what had been done. Even sprinkled grass seed over where the lawn had been disturbed during groundwork; very thoughtful and unexpected.

4 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service from Innovation Group

Yesterday we had great service from Declan and Brendan from Innovation Group. They were informative, helpful and polite. They did a great job and left everything as they found it. Very good customer service and I hope they both receive the recognition they deserve.

3 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Lee from Innovation Group attended my…

Lee from Innovation Group attended my property yesterday with his team.

He arrived on time in fact he sat outside in his van till the appointment and then attended. He was polite, professional and went thr extra mile.

He tidied up after the works where completed and informed me of the work that was carried out.

The work that I inspected was clean well done and clearly will last the rest of time.

He went above and beyond what he had to do.

I would not just recommend but strongly advise that you call him for his advise and a quote for work to be carried out.

Sukhjit

3 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The task involved lifting paving and…

The task involved lifting paving and digging holes. It was hard work. Declan and Brandon hardly stopped all morning. Both were polite, tidy, kindly and efficient in their task. I thought they reflected very well on Innovation Group, and were excellent ambassadors for the company in the way they behaved throughout. 5 stars are a fair reflection on their efforts. Thank you Brendan and Declan.

3 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Chris and Charlie

Chris and Charlie turned up when they said and completed an initial assessment, stopped the leak and ensured that we had a safe and reliable source of water before the next appointment. On the second visit they completed the job, returned the drive to its original state, tidied up and ensured that everything was ok. They worked with care and diligence.

2 maart 2026
Review zonder uitnodiging

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