Innovato Design Reviews 335

what a great experience! we order the wrong size ring and they made it really easy to send back and get a replacement very quickly! Communication is key and Anelia was amazing at it! The ring was perfect and our wedding is set to be a success! Thank you for being fantastic! highly recommended!

Bought a leather shoulder bag for my wife, she loves it and it has been on her back since opening her present. Delivery time not too bad, all in all a good purchase.

I ordered 2 leather necklaces for myself, when one arrived without the other one in The package I assumed they forgot to put the other one in there. When I brought this to their attention. They quickly emailed me back and apologized. And the very next day I received the second necklace. Both necklaces were better than I was expecting.

Our jewelry is perfect! They are the right size and they came in a timely manner. I would definitely order from you all again! OH……and I said yes!

Excellent company with the most beautiful collection of wedding rings as well as other rings you may want to treat yourself too, they have really unique rings. Staff are super friendly and very fast at emailing you back when you have any questions.

I wouldn't bother to order from this company. I asked for and update for my order and it took 2 days for a reply. Then they block your email address when I asked for the oder to be cancelled and that I want a full refund.

Very happy with my new ring! Wonderful service and communication - truly knows how to make an exchange like this an excellent experience.

Ordered a crown and a tiara for my wedding and they were absolutely beautiful. I loved it!♥️ The delivery was very quick and efficient also, very well wrapped and protected. Customer service was quick with their responses and very helpful. I would recommend innovation to anybody👌🏾

Great Product, Fantastic customer service support
Thank you

Great item, great communication. The royal mail lost the parcel, but the seller stepped in and sent a replacement. Great customer service.

Thank you

Although the ring I bought for my husband did not arrive in time for Christmas, that was more my fault for leaving the ordering so late. When I got an email saying expected delivery was 26th January I was a little disappointed but you can imagine my (and by husbands) delight when it actually turned up on 4th January. He's very happy with it, it's a great looking and extremely good value for money piece of jewellery and just what he wanted.

I ordered a backpack purse for my wife for Christmas, hoping it would arrive, unfortunately it did not due to a problem at the dispatching end. I was offered a refund, but I turned it down as I had been searching for a while and requested that they send out another. To be fair to Innovato Design it was coming close to Christmas when I ordered it. The goods arrived and my wife is very happy, and that is all that matters.

Great customer service came before christmas please with item and my daughter loved the ring would recommend

I made my purchase on November 24 2022 and it was scheduled to arrive before Christmas which I had planned to propose to my partner on Christmas day. Unfortunately, my order was lost along the way and I did not receive it until mid-January. I am still rating 4/5 because customer service was amiable and they took all the steps to ensure I got my product. Although I didn't get to propose the way I originally planned, I took this as an opportunity to do something more meaningful. I would also like to add that due to the affordable price, I was able to prepare a very special moment for my partner over a fancy dinner and a customized ring box matching her tastes. If your partner truly loves you and doesn't expect you to go bankrupt over a ring (assuming you're unable to drop thousands on a single ring) I absolutely recommend Innovato.

I found that the item was delayed at Heathrow Airport for well over a week so disappointed there but when items did arrive really pleased

Great customer service! And responded quickly to my concerns.

I received my ring this past Thursday, and my future husband loves it! It took a while to come in, but that was the most of my concern. Ordering it was easy, as well as tracking it. Thank you!

Looks excellent. The diameter was smaller than I realized. I bought it for a 6 year old and I will need to sew combs or add a strap for it to stay on his head. The quality is very nice. He loves it.

Received my order in a timely fashion. And the quality was well-represented by the images of the piece online.

Rook longer to arrive than expected but we are in uncertain times.