Innovato Design Reviews 335

I ordered a 3 piece tiara, necklace and earrings set for my daughter's formal. Delivery took a little longer than expected but they still arrived in time. Quality was good, they were absolutely stunning when on and she had so many compliments about them! I would order from here again not a problem. Thanks again :)

I loved the product and it was beautiful and to my liking☺️Thank you so much.

Ring arrived well packaged and on time. Excellent service. Was kept up to date re delivery times. Ring is lovely and much appreciated by recipient,!

The ring was of great quality. Shipping took a while. Would definitely order from them again but not on a time limit.

Frther update: their response is complete and utter nonsense! This is my order number: #UK18265

I'll also attach a transcript of the email conversation we had just to prove that it's the same company and they have very well heard of me!

Hello Darryl

We're sorry that the items did not meet your expectations.
You can send us the package to our address for a refund.

Please follow the instructions below.

Please, pack the item in the original package and take it to the nearest post office.
When you ship the item, make sure to pay the customs duties, or it will be deducted from your refund. That way, the package will be processed much faster. Otherwise, if customs hold the item, this may increase the processing time or be returned to you.
Ship the item to:
Andes Trade Ltd.
Attn: Anelia Kuzmanova
Chervena Roza, bl. 36, vh. V
Sofia, 1404
Bulgaria

Write in front of the package "Return for order 18265", so we can identify your package upon arrival and process your request faster.
Necessary: Please, make sure to send us the tracking number of the package to monitor the arrival and process your refund faster.
Or, if you do not want to pay the return shipping fee, we can offer to refund 30% of the sum and keep the item.
Please, let us know your opinion on this matter.

Paid for a ring which they assured me would fit. Item didn't fit, took 3 weeks to arrive from China and then when I asked to send it back they didnt offer free returns so basically they said I could either pay fpr return postage or I had to take 30% for an item I dont want. Poor service.

Ordered a wedding ring and it was delivered (very slowly) and in to complete wrong size. Now they want me to pay to send it back to Bulgaria!? Its not my fault you can't measure! Never again will I buy from this company

My fiancé loves the ring. So it’s a win! It did take a bit to get to us but Anelia was very helpful.

Good quality. Good prices and hassle free ordering.
The delivery is slow.

Second purchase from innovato design. Glad I made both purchases. Will probably only buy earrings from here

Very good company to deal with. Excellent value for money

I ordered the hat my husband and I are going to see a Chris Stapleton concert. The hat arrived in a timely manner only one thing I was curious about, why they did not put the straw cowboy hat in a box the mail service stuffed it in my mailbox when we took it out of the mailbox I thought the hat was ruined but my husband easily shaped it that’s what I love about the hat and it looks fabulous thank you

I had ordered some wedding rings the tracking says that they have been delivered they have not been delivered if so they went to a different place I have not gotten them and I have sent an email to this place twice to no avail no response that's not very nice to blow people off and disrespect them the reasons were beautiful that I ordered my original wedding rings were stolen and the ones I ordered was so very beautiful I was looking forward to wearing them and having them for a long time I am very disappointed I will not use this place ever again I am somewhat trusting and I was told this was a good place but I am a person that finds out for myself and I found out it's not a trustworthy company I will no longer use this company and I will tell people not to use it thank you have a wonderful blessed day

UPDATE I have been contacted and they are in the process of sending me a replacement hat. They were very quick to address this issue.

I recently purchased 2 men's hats. One of the hats (Pink) arrived damaged beyond repair. I have sent Innovato Design numerous emails and pictures and asked to have a good hat sent to replace the damaged hat. They refuse to respond. I would not conduct any business with this company because they cannot be trusted to provide undamaged products nor do they support their products.

The ring is absolutely gorgeous!
I had a question and was taken care of in quick time!

S-L-O-W delivery. Company based in Bulgaria but, my shipment is coming from China. Had I known it was a Chinese product, I would NEVER have ordered it!

Very good experience...I was skeptical but I found the perfect handbag..I would order there again

The sets of wedding ring l bought was of high quality. However, l was surprised to find out that the cross pendant and chain changed colour and faded with three days of being worn. I have bought items from innovato and they were all of high quality. I will recommend innovato inspite of the fact of the isolated case of the cross pendant/chain