Inspire Legal Group Reviews 

Can’t fault the service I received through my house sale with inspire legal, super helpful, nothing was too much trouble! Thankyou 🙌🏼

Inspire Legal Group are very efficient and we're excellent at communicating with me. Would definitely recommend!

I recently used this firm for the purchase of my new home, and I couldn’t be happier with the service provided. James was incredibly helpful throughout the entire process, always keeping me informed and answering any queries I had promptly. Although the sale took longer than expected, I can say it wasn’t due to a lack of effort on their part. They were proactive and diligent at every stage, making sure everything was done properly.

Once the sale was complete, I discovered some fixtures and fittings were missing from the house, James continued to assist, offering guidance and support.

A huge thank you to James, Natalie, and the whole team for making what can be a stressful process feel manageable. Highly recommended!

Helpful advice given regarding a complex property issue

Knowledgeable, professional and excellent customer service. I had a few questions and everyone was answered in a way that I could understand. Thank you. You made a memorable moment in my life stress-free.

All good, a decent experience when you consider all the stress involved of moving. James Carrol was great, inspire legal overall good. Thanks

Fantastic service from all at Inspire Legal. Clear process all the way through our sale and purchase. James Carroll was particularly a good conveyor. He kept us well informed and upto date at every stage.

We were put in touch with Inspire Legal by Home Legal direct, foolishly it was only Home Legals reviews we read…

Inspire Legal’s complete lack of communication to all parties has contributed to the loss of our sale. In 8 weeks they have not answered or returned 1 call to us, the estate agents, our mortgage advisor or our buyers solicitors.

We have also found out that they are not on Santander’s panel. Our mortgage advisor has made several attempts to contact them to discuss how they intend to deal with that but without success. Their silence is a serious concern.

Excellent service from start to finish.
We went with inspire legal to sell our house. I can not recommend them enough. The whole process was seamless, James was very helpful & informative & answered all of my questions, explaining everything in terms i could easily understand.
Thank you James, Natalie & team for your help & professional, hassle free service. A***

I’m a cash buyer of a no chain. Vacant property.
Inspire Legal were assigned as my 3rd party conveyancer with Janes Carroll as my solicitor by Home Legal Direct.
Initial communications was good and I instructed them on 10th May, and they informed me they had received the contract on the 28th of May and what searches did I require? I responded straight away and asked for local and environmental searches, I then receive an email three weeks stating that I needed to go through Home Legal Direct to pay for these searches, which did caused some delay, as it was confusing, which I will take responsibility for. All communication was through John Jose up until this time.
By Mid July I was getting enquiries from the Estate Agent asking for a progress report, she got in touch with my solicitor James Carroll who actually responded to her and said the delay was because of my late payment of the searches and once the local search came through, then they would proceed. The final search arrived on 06 August we’re now on the 13th of September and I don’t feel there has been any real progress, I have rang numerous times for updates. Only got to switchboard with promises that someone will ring me back they never have. I have sent numerous emails with no response. I’ve never heard from my solicitor James Carroll in the whole time I’ve been dealing with the company. I did speak to Natalie Foster after submitting a formal complaint, who informed me the delay was caused by system issues within the company and they would get onto it now they are up and running, was back in early August. During this period i had the Estate Agent inform me that the sellers solicitor has had no response or communication throughout, despite them informing me they received the contract back on the 28th of May. So the seller has now put his house back on the market where it has been for the last month, taking viewings. This has come about on the advice of his solicitor,. just inspire as ‘terrible’ And as I am a buyer . I have informed inspire on a number of occasions that my property is on the market taking viewings because of their slow incompetent service, but I don’t think they really care about my situation.
The last communication I had, was about a contract amendment for the buildings insurance policy as it doesn’t satisfy the lender. I am a cash buyer, that is how out of touch Inspire Legal are with their clients.. They have breached their own client care policy and the SRA ‘service and competence’ guidelines.
I never write reviews, I do like to give people a chance to explain the situation or issues,
You can’t do that without communication.
Do not use this company, otherwise you’ll find yourself in my Position, where you think you have bought your dream property for your retirement after 38 years in the forces, only to find that the sale is hanging by thread. All you are now waiting for is the telephone call from the estate agent to inform you, that the seller has got another buyer and will be selling to them as your legal company did not communicate and complete the sale within the reasonable timeframe of a cash buyer.

1 star is to much for this sxxt company
from start to finish of me buying my first house as been a nightmare it was completed may 3rd im still wating for my tr1 form ive been calling constantly and i never get past the dead eye women that don't give a sxxt and as for my case handler James i never spoke to him in person all communications is with emails . good luck speaking to the the person you pay 1400 .ive told them i need the tr1 so i can extend to make a bed room for my son buy they dont give a sxxt and they refuse to give me my tr1 ????im starting to think there is no tr1
DONT USE THIS COMPANY LOOK AT THE REVIEW UNDER MINE

20 weeks since I enlisted this firm in a no chain, cash purchase of a house. I've received 1 communication from my solicitor at the firm.

Emails go unanswered, phone calls don't make it beyond their switchboard. I get a false promise of an update to reach me the following day, only to be left expecting an email or phone call that never happens.

I've had nothing but trouble and even after filing complaints through their own communication channels, have heard no feedback on these.

Inspire Legal have temporarily been removed from Santanders Mortgage Lender Panel due to not providing documents that Santander request within the time they request them. I appreciate that Inspire Legal were not informed of this until after I was made aware, and that they have to correspond with Santander through the Lender Exchange platform. I appreciate that they wouldn't have known otherwise, but it was frustrating that as the client, I had to spend hours on the phone to determine what the issue was and then be the person to inform them of this. Initially, they told me that they would be on the panel after the weekend. Then, when not on the panel, they said they would be on it the following week. (2 weeks ago). They are still not on the panel, and I've given Inspire Legal ample time to try and resolve this alongside opportunities to provide updates. I've had to move to another solicitor due to Santander informing me that the solicitor not being in the panel is now holding up the process.

James Carroll and his team provided excellent service throughout the process of selling our home. They kept us regularly updated and the transaction was seamless from start to finish. Having dealt with numerous conveyancing solicitors over the years, I wouldn’t hesitate to use Inspire Legal again.

What a pleasurable hassle free experience from Jonny, Natalie and the team at Inspire Legal. Actions were completed without prompting and the online experience allowed for seamless workflow, best legal experience I have ever had, I couldn’t recommend this team enough. The future of legal customer care

Excellent communication, very efficient and professional. All our queries were answered promptly by a very friendly team, Especially James Carroll.

Efficient and responsive, highly recomended!