Instacart Reviews 

I waited for over a week to receive my order. (I understand that everyone is busy.) After 8:30PM, last night, I received a text from my shopper to say she was processing my order. A lot of what I ordered was not available and there was a lot of back & forth texting for about an hour. I then received a text saying my order was on it's way. I was home so I waited for the arrival. The next text I received said, my order had been delivered. It had been delivered ….JUST NOT TO MY HOUSE! I tried to get in touch with my shopper-delivery person but, was told they were logged out for the night. $260.00 worth of my groceries sent to someone else's house. After calling her cell number several times, I finally spoke with the driver who casually claimed she was given the wrong delivery information? (Very suspicious???) So now what do I do? BUYER BE WHERE...IT IS YOUR JOB TO CLEAN UP THEIR MESS!!! I now had to log into Instacart and try to reclaim my $260.00. I was in an online live chart with someone who I could tell their first language was not English. I had to explain 4 times my groceries were never delivered to my house. Of course, they had to get in touch with my shopper/driver person which took a while. After about 1.5 hours of re-explaining over & over and having my shopper/driver admit they delivered the groceries to the wrong address, they finally said, they would refund my account which would take 7-10 business days. There is nothing in my Instacart account to acknowledge what happened. It just said, "Order received." YES, RECEIVED BY SOMEONE WHO DID NOT ORDER OR PAY FOR MY GROCERIES! Nothing about their mistake or about giving me a refund was included on my account information. I had to call back again this morning and spend 2 more hours to fight for my refund. I requested an email detailing my refund information. The request for my refund was only done today after I called for the second time. This has been a terrible experience which feels like a scam. Guess I will find out in 7-10 business days?

Never received the groceries, was sent text messages saying the order was accepted, being picked, on the way and then that it was delivered by Chantal. THIEF!!!!!. I WAS CHARGED $225.00 for the groceries and my elderly parents never received them. I want my pound of flesh. These guys are CROOKS!!

Never received the groceries I ordered. Company put through the $175 on my visa and sent me a receipt saying the order was complete, but I never received the groceries. I have sent five emails to support but they are not responding. I wish people would come back on here to update their comments. Let us know whether your issue was resolved. I will do the same.
The charge went onto my visa and I received a receipt for the groceries on April 14/20. As of today, Apr 18/20 I haven't heard anything back from Instacart.
Update April 20/20. Instacart credited my visa for the tip amount, but still nothing for the groceries.
Update April 22/20. Instacart sent email saying they would issue credit to my account. I replied that I wanted a credit to my visa. I'm waiting for the credit to show up in my visa transactions.
Update April 23/20. Instacart gave me a visa credit for the groceries not received and it is showing under my visa transactions.
I cancelled my monthly membership.

I work for Instacart in Vancouver and I take pride of our service. I always chat with customer about how they doing during this time and ask if they need anything else. I also make some suggestions on essential items and replacement if the requested item is not available. While putting order, customer can actually put request for specific item with no replacement option so that the shopper does not get a replacement items. We are trying best to serve the customer's needs as much as possible during this Pandemic. Now let's talk about expensive items and over charges: you go to shopping groceries specially these days, it takes lot more time as you wait in the lineup to get in the store, then shop for you while maintaining distance from others, then you deal with last minutes added items and then you again wait in the line to pay for the order. I typically spend over 2 hours for a $100 order. So if you are paying for someone's else time spent for you to shop, delivery charges, a generous tip to put our life and health at stake, stop crying for that extra bit which went out of your pocket. Nothing comes free in today's world. You pay for convenience while sitting home and staying safe while we take all the risk. Last, if someone delivered bad quality items to your door steps then it is not company's fault as we all know that some people are taking advantage of their services to make extra money and we all know that not all employees will be good. Some will cheat and some will find ways to slack around. Please file complaint against such instacart shoppers if they did not provide good service and product, you can reveiw them and give them negative comments. I am having to respond to compnay if I get a negative review within 7 days and if I get too many of them, they will suspend my employment with them. Company was started with a great idea of helping those who cant do to shop for their groceries and it is working. Yes, it is crazy busy as I work 12 hours and still not able to finish all the orders in my area due to long waiting time inside and outside of the grocery store. Please drive by and take a look by yourself and then think about before saying anything. I am proud of my job and I love to help people in need. One more thing, when putting order, please indicate if you would like a message or call before leaving your order at your doorsteps otherwise most of the order get left at the doorsteps to maintain social distancing and a picture is sent to customer with their order at the doorstep. We would like to see your faces and talk to you but choosing not to because we dont want to put your health at stake as who knows when we will be exposed to the virus even though we wear gloves, masks and clean all the stuff.

Waste of money unable to get any delivery window

Horrible
Order was cancelled on March 31 for 160$ because the shopper didn’t want to stand in line at Walmart
Got a refund 4 days later and then unbelievably was charged 160$ yesterday
They don’t respond to emails or take phone calls
Trying now to contact the bank but again very long wait times
Do not use!

I was overcharged 50 dollar extra for 1 dozen banana.my order number was [Instacart Care] Re: Issues with Order #358519743
It had been more than 3 weeks they didn't reply back to me .

They texted me at 3 to tell me my groceries would be coming, at 7 to tell me my groceries would be late, and at 7:45 to tell me that after me waiting a week, they wouldn’t be coming at all. Then they emailed me a week later -tonight - to encourage me to check my cart through again - and I could have 10$ on my *next* order! It would have been better if they hadn’t bothered trying to save the sale (which had 25$ in fees). Will never, ever trust them again. Yes, these are unprecedented times but offering me the chance to buy my groceries a week after they cancelled them is tone-deaf. Insulting, even.

Used Instacart today, and received my order about 75 minutes after placing the order. Received a text when shopping started, another about two replacement items, another to let me know my groceries were on the way. I was very happy with my shopper and the delivery from the Spruce Grove Superstore

Spent over 250 from Superstore and the groceries never came! Superstore won’t do anything and Instacart isn’t answering their phone or emails!!

Update - we finally got in touch with someone over their live chat. They were really good and advised they could refund us the money within 10 business days and we received a full refund. I guess some of the people they hire sometimes take advantage of the systems - especially in these hard times.

The shopper texted me on March 26 Thursday night indicating that she got the groceries list and it has to be completed tonight but the problem is Costco is already closed and the shopper cancelled my orders. My groceries does not have to be delivered until Monday March 30. She told me to call customer service to reorder. I called customer service and the wait is 5 hrs. The report a problem link does not even work. It has no dialog box where user could write and report the problem. This system is so unorganized and the shopper from the way she texted me is kind of rude. Don’t use this app or this delivery system. It is a rip-off. If you want to get rip off, go for it.

I would rate lower if I could, but obviously can’t.
I ordered my groceries on a flexible delivery plan, strategically thinking that they would favour a customer who could be flexible. They said that my delivery would come sometime between Tuesday and Saturday. No problem I thought. Saturday rolled around and I am thinking that I should hear something soon... At 7:00pm they confirmed via e-mail that it was still going to be coming... Okay, that’s a relief since I know that Walmart closes at 8:00pm! Then at 8:42pm they e-mailed and said that the order was cancelled. What the heck!!!
My wife then got onto their website and got in touch with the online support. They looked into it and said that their must have been a glitch. Then they confirmed that the order was cancelled and apologized. No effort to reschedule. No service whatsoever... So shocking!!!
Now we look at their schedule and there is nothing available for the foreseeable future... Seriously, they just dropped their customer!!!
I get being busy, especially during these unprecedented times. I can understand deferring me, but dropping me altogether, that’s Un-excusable!!!
Bottom Line = Your reputation is destroyed with me and my network!!!
E joy your business boom in the short-run, but I assure you that your business is done in the long-run!!!
Service and ethics always prevail!!!

I'm very disappointed by the way they are dealing with the delivery of groceries in the current scenario. There are absolutely no delivery times available because they have a high demand given the situation, which I do understand. When I was able to see a possible delivery slot, apparently 'fast &flexible' I placed my order with the hope of atleast receiving it even though it was a 5 day long wait. I was scheduled for delivery in the afternoon, got a notification that my order was running late and then by the end of the day it was cancelled. Forget about getting my items, it's been days I haven't been refunded my $115 that they charged to my account and on the top of it had deducted the express delivery fee as well. I tried to go to the app and cancel the membership cuz I didn't get any deliveries in April (and don't want to use it either now) and it says I'm not eligible for a refund cuz I used the membership for express delivery for an order (which got cancelled and never arrived in the first place). I'm so so disappointed, I need my money back instacart. Don't use these hard times as an excuse to cover up for your lack in customer service. If you think you don't have enough shoppers, please dismiss your service for the time being and stop fooling us. I hope you'll get back to me asap for my refund.

We placed a fair sized order, for us, almost $200, got a delivery date for about 10 days later. Supposed to deliver Tuesday April 7th between 6 and 8 p.m. They email at 7:45 running late, be here at 8:15 to 8:45. No problem. At 8:05 they say they can't keep up, we can either cancel your order or reorder it again. Delivery days for a re-booked order would take at least 10 days and the same thing could happen. Fortunately, we had a small order booked for Thursday at Walmart for pickup, and we added all the Instacart items to it. Surprisingly they had almost all 30 items we ordered, just one was out of stock. Instacart should have delivered the next morning. Walmart was great, had all the items Instacart did not deliver and Walmart got almost $200 worth of business and we will never use Instacart again.

Total crap! Placed an order on Sunday for delivery Thursday, after stores closed for the long weekend, they canceled my order.......uninstalled the app and will never use this over priced service again!

Dishonest accounting
Like several others, we have been overcharged by Instacart by a non-trivial amount. Their platform's item subtotal is not the same as what the store actually charged.

As a result, they charged us $20 more than we actually had to pay for. No idea who is pocketing the money on their end, but someone is. What is annoying is they already tack on a great deal of fees, and the extra $20 could have gotten several more items on our list.

Use one of their competitors.

Iwould never ever use this again it is garbage I got up this morning and I ordered my groceries and it went through I put my bank information in everything it says between 10:20 to 3:20 guarantee groceries okay it text me back about 1 something telling me they're backed up and they'll between 2 to 3 or 6 okay then again 3 of minutes to 3 the same thing like to keep on telling you all were backed up and can't next thing 7:13 I get a text we can order your food deliver your food well you guys can f*** it I am done this is a f****** crap waste of time I don't want my money back if I don't get my money back these people would be with me the hardest way ever. Never use this app never waste your time waste your money if you have to spend your cab or Uber I suggest you do that but don't use this app it's my first time using it and it's waste of time bad bad bad review I don't usually do this online but I am so mad ,I spent a hundred over $100 today and no groceries I am mad and then on top of that I added for the month free delivery fee and I want that back and if I don't get it back be super going to do with me I swear they're going to do with me this is crazy this is hard times right now we're going through this virus and I understand there are trying to help but you don't do that to people if you know you can deliver you say between 2 to 3 sorry we cannot be able to deliver. 7:20 when when everything is basically close that's not how you deal with things and I'm very mad, people don't use this it's waste of time.

So extremely disappointed waited 5 days for this delivery date . Shopper messaged us telling us that one of items wasn’t available. Than next message said it was delivered, and we waited and waited and never got our grocery’s. The bill was 130 dollars. So upset we did not get our food today . Called the 24 hour 7 day a week number and they are not taking calls . Very disappointed ☹️ with this service trying to stay safe and get taken advantage of. My husband is on hold with visa to try and cancel transaction and that is a 3 hour wait
This customer is not happy!!!!!!
Nancy Gamble

I placed an order on April 2nd after 2 days of not being able to place it at all because there were no delivery slots available. At first the projected delivery was 2 days ... then it went to Monday 6th .... then to possibly Tuesday 7th and now there is NO projected delivery date at all. Seems like I am being pushed to the back of the queue every time. I'm 67 and my husband is 81 and I fear for his health. I can't go shopping unless he drives me [I cannot drive] but now I am going to have to risk his health because we are running low & can't wait any longer. I'm disgusted!

I wish I could give zero stars.
I had placed an order last Thursday paid to have it expressed delivered.
Last night the shopper Ebony said she could not find the house. She didn't make any attempt to phone to get any clarification for the address and ended the chat. There is no way of contacting her because she shut the chat down.
No other delivery person has ever expressed difficulty with finding the house.
She ended the chat without delivering the groceries that I have been charged for. A charge of $217.97 has been made on my credit card.
I have been reaching out to Instacart on their chat. Went through the effort to explain the situation. I have not been getting any response back. The chat was ended several times now from their end.
I have emailed as well and still can not reach any agent.
The shopper Ebony marked the order delivered without actually delivering them.
The status on my order states it has been delivered despite the fact I have not received my groceries which by now would be spoiling. It appears Ebony has kept them for herself.
Which paramount's to stealing considering I have been charged for them and she is making no attempt to have them delivered.
This is in St. Catherine's Ontario Canada. The groceries have been shopped and charged from the Walmart. The shopper is Ebony.
Below is what appears on the email stating order delivered.
GST/HST Registration Number: 82713 5179 RT0001
Clearly I am furious.
I had placed this order for my son who has no way of getting out to get groceries. I live 2hrs away.
Clearly Instacart and their drivers can NOT be counted on.
As well it appears that Instacart are hiring dishonest shoppers.