Instacart Reviews 

Hopeless. Insufficient. Zero interest in problems with their app. Disastrous implementation with the Costco.ca "Same Day" menu for instant delivery. Problems get told to call Costco. Costco says clearly that all shopping, delivery and billing are Instacart. Phone number for CS at InstaCart answers with English and Spanish options--do we know where the office is located? I used the same day option on my Costco app, I have 13 years of correct data on the app. I ordered same day and before delivery it was cancelled. No reason. I re-ordered and was home waiting. I used the app to tell the driver I was waiting. Cancelled. I called CS and spent an hour. Instacart wipes all comm on the app when an order is cancelled so there is no record of the chat or the problem or the photos I was sent. So Instacart then charged a 10% cancellation fee saying the driver sent me pictures and tried to call. I said I was using the costco app for messaging and that is now completely erased. They understood that is what Instacart does but refused to fix it, fix the bad phone number, fix the delivery or refund any fees. I spent an hour or more and went through the app problems and why it is going to cause more problems if not fixed. It isn't fair to drivers or customers. I asked why can't CS simply refund the $16, re-order the Costco same-day order and confirm proper address an phone details. Instacart refused. Instacart then refused to raise it further to another level saying that anyone with ability to refund $16 was not available on the phone. I said I would dispute with VISA so just remove all my personal data that Instacart has and do not contact me ever again. Instacart refused, saying Costco has to do that and I would receive another email from Instacart about the cancellation decision. In the end, I did extract a Case # after asking a few times. I am sorry for the rep, she obviously was not able to hang up and was being coached and the real failure is the supervisor listening and unable to do anything. It lost a first-time client forever for $16 (Canadian). Dumb company. Stay away. There are better options with more direct access to solve issue. I am on the phone now with Costco and it is clearly interested in the event. Costco would be served by not associating with companies that have terrible CS history. Just look at Trustpilot to see the sampling. Cut the cord with Instacart.

2 items ordered were on sale, however, i was charged the non sale price. I contacted customer service and they could see the sale price but said they could not give me a credit, not impressed. As a senior every penny counts and this was not something I DID WRONG but instacart. I do ALL my shopping with instacart and you would think they would want to keep their customers happy, but this is not the case.

Items were missing, unordered items were delivered, items were damaged. Item suggested for replacement were not even related to original item.
Delivery was late.

After being a paid member who uses the service infrequently, I tried to place an order last night and got an email saying my order was cancelled and account deactivated. Told me to upload my driver's license/credit card info, which I did, and got an automated email saying that the decision is final and my account cannot be reactivated with absolutely no reason why. Talked to 3 different customer representatives now who have been no help, telling me that they can't do anything and my annual membership fee will not be refunded, and that the decision is final. Is this a joke? They suspect fraudulent activities on my account when they are the ones who are acting like crooks treating customers with no respect at all. Only giving one star because the customer representatives I have talked to were nice.

should be minus star, all I want to do is cancel Peacock from my Instacart. been on phone for over 3 hours, 6 incompetent CSR's, they tell me to go to Peacock, Peacock states go to third party i.e. Instacart. on hold now for 30 min, hung up. I have other things to do then this!!!Maybe I'll just cancel instacart!!! I have used since 2021

I placed Freshco order on June 10th. My shopper Andruw charged me $17.99 FOR 1 CLIF BAR INSTEAD OF THE CASE. Supervisor Keith and manager Niema(sp?) REFUSED TO REFUND ME THE DIFFERENCE!!!! I was willing to pay for the individual bar, even though I choose the option of refund instead of replacement!
They say it's because of too many refunds on my account. The order(no issues) on June 4th, is the 1st order I placed in 4 months!!!!! Before then, I only contacted Instacart in extreme cases of damaged or missing items.
THERE NEEDS TO BE ACCOUTABLITY.
WHAT HAPPENED TO CUSTOMER RIGHTS?!?!
I DON'T RECOMMEND INSTACART!!!!!!!

Rating: ★☆☆☆☆

I am extremely frustrated with my recent experience with Instacart. On May 25th, I placed an order which included multiple items, but I had several issues upon delivery:

The Caesar salad (priced at $5.49) was missing.

The deli meat (priced at $6.29) was also missing, even though it was listed on the receipt.

The bread (priced at $3.99) was crushed under the weight of other items and was completely damaged.

I contacted Instacart customer service, and they instructed me to submit an appeal form. After doing so, I was told that no refund, credit, or redelivery would be issued. The customer service team was unhelpful, and I was unable to escalate the issue further.

This entire experience has been incredibly frustrating, and it is unacceptable for a company like Instacart to mishandle an order in this way. I am left without the items I needed, and no proper resolution has been offered.

I strongly urge Instacart to improve their customer service and accountability. Until then, I will not be using their services again and cannot recommend them.

If I had a zero star for this American company they would get minus 10,000 STARS for price gouging us Canadians. Do not sign up for this company. They mark up the products $2 to $4 extra and some of them I found were $7.99 higher than the products that I could order through the store directly. Do not support this American company. They already gouged us on prices at the grocery stores on top of charging $100 for a yearly membership and then on top of that they add to the price of groceries where they're supposed to already charge us the 99 plus tax a year as a membership, but yet they still gouge us on raising the prices. I've done the same exact groceries with my local grocery and then the same products with instacart and I was paying an extra $75 more for the exact same products. DO NOT SUPPORT THESE THIEVES. GO CANADA GO! ELBOWS UP to push out these price gouging hillbillies . It is much cheaper to pay the $8.99 delivery fee from your local grocer. This is insane!! Instacart must be banned from Canada. I have notified the better business bureau! I'll spread the word to NOT BUY FROM INSTACART. even uber is cheaper but they're American too.

They charged me twice for the same order on different dates. They are denying they charged me twice and when I reached out to customer service I was told no you where charged twice or we don't see a second charge even when I showed 2 screenshots of the same charge on my bank account. Then they said it is PayPal's fault. I finally contacted my bank and even they said it was a double charge. They refuse to give me a refund or even admit they made a mistake. Thank goodness for a bank that knows the truth and I will be making a fraud charge against Instacart with my bank. I will never deal with those people again and will be telling everyone not to deal with them. They rip you off and you are on the hook for the extra charge.

Absolutely horrible!! Charged me twice same day it’s been 19 days and I haven’t received a refund. They keep promising but never happened.

Shoppers can be very nice and accurate but I had more then a few times where they added in items for themselves. don't use they just like to steal it seems.

le client c’est des osti de cheap faire 60km pour 3 $ de tips après sa se demande pourquoi il ont un mauvais service

I wish there was a negative stars option. Here is why instacart is terrible:
1. I have only once had them deliver inside of the time window that I selected.
Most often it is between 2-6 hours late, at which time I have no option but to cancel.

2. Twice I have had the experience of the app indicating that my order is arriving, and it never does. Does the driver take the items that I paid for? Who knows.

3. Customer service is ABYSSMAL...I mean really bad. If you ask a question like, "What is the recourse if my order does not arrive within 2 hours of the delivery window" and they don't like the question, they just hang up.

4. If you call with a problem with your order, they indicate that they can cancel the order, but they are not able to promise that your item will arrive on time...or even within hours of the time. "You can call us back"....

I am repeatedly reminded of why I never, ever, ever want to use them again.

I order for the first time from Instacart uber eats. Not only did not for never arrive but they would not take responsibility. I paid almost $30 for my food and was left without a lunch, and the driver received a tip. Needless to say, I was hungry and pissed. DO NOT USE UBER EATS ON INSTACART YOU WILL GET BURNED. I will now be leaving Instacart because I feel like I can no longer trust them. Passing the buck is not the best way to keep loyal customers. At the very least, (if you are going to do business with a company that burn your customers) have options for us to be compensated.

Never rely on their schedule—I’ve had terrible experiences with Instacart.
1. You might place an order today, expecting it to arrive on time, only for the schedule to change without any explanation, delaying your delivery until the next day.
2. Sometimes, I’ve received completely different products than what I ordered, and shoppers insisted it was correct, even when the system showed otherwise.
3. Flyers are not always up to date.
4. Prices are higher than in-store.

I received a molding expired cake that was also delivered to me battered. The cake already looked suspicious but as soon as I tasted it I realized it wasn't safe for consumption.

Instacart denied my refund request, sent me an appeal form, which I completed but then ignored me.

I received an email that said:

Hello
Your case number is ....
Best Regards,

No follow-up, no resolution. I was left on hold each time I called, and I was told a manager would call me but never did.

This is so disrespectful, they treat you like a liar instead of investigating why you received hazardous food.

Rarely had a problem with Instacart, when there has been a slight hiccup, they sorted it out promptly and politely. Lots of bad reviews, but I have not had any major problems, so they deserve a five star from me.

OMG. They charged me an extra 70 dollars and say it will take 7 to 10 biz days to be refunded. Absolutey not acceptable. Watch your banking statements.

Article manquant. J'ai réclamé en ligne, j'attendais les nouvelles et comme aucune nouvelle mise, j'ai décidé d'appeler après une semaine. Là, il a dit que c'est dépassé 7 jours de traitement donc il ne peut pas faire le remboursement. Vraiment n'importe quoi.

my phone kept updating my order missed alot of items and my phone kept peeping to update my order and she still missed many items