Instacart Reviews 

I've been ordering from them for over a year, paid $99 full-memberhip, their services were great. 2 weeks ago, my delivery was sent to Toronto while living in Vancouver, asked to be re-delivered to the right address. They re-delivered to the wrong address again. Called them again, got it delivered to the right address after waiting over 12h. They wouldn't provide a refund for their mistake and customer support representant was making excuses about the payment team which obviously means nothing is going to happen. Seriously disappointed after spending so much money and time, another app could definitely do a better job

I decided to give that app a try because when you first sign up it states you get your first delivery free. At the last minute it changes and says your free delivery code was used already on another account. I don't have another account. This is my first order. And my credit card was already charged before I even hit confirm.

OMG. I ordered one grocery delivery back in 2019 and somehow have been charged for a yearly, automatically renewing "membership" ever since that I did not know about. I was only able to get a refund for the last charge which I caught on my credit card. My bad for not checking my credit card bills way more carefully but it irks me that they won't credit the the remaining charges when it's clear I have not used their service for 3 years. I also do not recall anything that CLEARLY laid out that there would be an automatic annual charge.

They restarted their express membership after I know for a fact I had canceled it

The shopper made perfect replacement items and found my pantyhose!! Right size and color..I wear stockings and pantyhose everyday! Thank you Instacart..........John

Terrible service. I used Instacart at the beginning of the pandemic. My credit card was then signed up for a subscription? What? I called to have this cancelled and it was a frustrating experience. The lady kept interrupting me saying do I shop with someone else. What?? I kept saying that I NEVER use their service. Only in the beginning of 2020 and never again after that. Then she wanted my info to cancel it. I said no f'ing way. I just said I never signed up. Finally after getting pretty heated, they were able to do it on their end. NEVER EVER AGAIN.

I've used Instacart for awhile now and questioned their billing. It just seemed higher than expected. As they never include the store receipt with your order you never know for certain what the charges are.

On November 4th 2021 I ordered from Shopper's Drug Mart using Instacart. My credit card was debited $87.77 for my purchases however this time they slipped up and left the Shoppers receipt in the bag. The Shopper's receipt was for $61.32. Instacart had added an additional $26.45 charge. Is this even legal?

I contacted Instacart and got nowhere until I insisted I speak with a supervisor. After much threatening, he agreed to credit my credit card for the $26.45. Although they can put charges against my card within seconds it takes up to ten days to credit my account. Instacart did give me the $26.45 credit.

I was never given a reason or excuse for the additional charges and because of that, I will never know if it was an honest mistake in their billing or if overbilling is part of their practice?

I ordered worth $450 on instacart.
I was tracking my order and it showed delivered.
when I went out to collect my order there was nothing!!
I called, emailed and used live chat and somehow got a hold of someone from their support team.
They said that refund is processed and I also got an email confirmation.
It's been 20 days, there is no refund and now when I call them, they say that my account is deactivated and we can't activate it after review.
I wonder why the government is allowing such a big scam in this country.
Also, someone advice me how to fight to get my money back?

They delivered someone else's groceries to our door, but have "no service" to resolve that. Neighbors not expecting a delivery. Now I have a bunch of somebody's groceries to deal with. Bogus.

This is the biggest ripoff I’ve ever seen!! I’m on disability (but it shouldn’t matter) so not a whole lot of many to spend on groceries in the first place and I’m on disability due to blindness. Plus the pandemic is hard for everyone. For $58 for food (which they up the price on the items) they ALSO charged $4 service fee, $4 processing fee and an automatic $6 tip. Plus tax I had to pay them almost $17 to bring me $58 worth of groceries. They made $12 off just the markup in food!! So really they made $29 off me that day!! Trust and believe Instacart “ill gotten gain will bring misery!! Last dollar you get from this American woman 😡

Extremely bad customer service. Inflated prices. Instacart will not resolve a problem. They will cheat you even with the proof in front of their eyes.
Very disappointing and expensive

Being a shopper for Instacart Canada, I have noticed as an employee, you do not get treated fairly and no sense of urgency from the Instacart support care via chat. There should be better communication coming from the support team and a phone number to have a faster response. I truly do believe the chat system is literally “bots”, because most of these people respond in such robotic ways and do not adhere to what the shopper is mentioning.

For example, I had a random guy approach me at a Walmart location in Auroa, Ontario and gave me threats to kill me and was racist towards me. I messaged Instacart support care team to let me them know of the situation and all I get is generic robotic responses and did not actually responding to the severity of the situation. On top of that the batch was somehow canceled and the person or robot on the support chat did not compensate me properly for the technical glitch which was not my fault. Therefore I got paid less for what I should of been paid when selecting the batch.

This is not the first time that this has happened, in terms of the support team not treating the shopper fairly. This has happened quite a few times before and now it is getting ridiculous. Instacart does not compensate properly and does not look out for the interest of your safety. Apparently there is no manager that contacts you which I find very strange.

If you are planning to join Instacart then I highly recommend to double check anything just in case Instacart says you are wrong and gives you no support.

Zehrs delivery is to stay away from prices are insane way higher than in store and there is only half of what you need ,very bad

i am a full service shopper, i do my best to get the best food and groceries for my customers, alot of times the stores wifi connection, or the instacart ap fails, and i cant scan for several minutes, that really bothers me, also please be available for ur shopper if they need to verify a replacement with u, i texted a customer several times during a shop a month ago, no response whatsoever, i had to replace 2 items and texted , no reply, then got a 4 star which made it ver impossible for me to see any batches and have lost so much income, as u have to have 5 stars to see orders do to the overhiring of anyone now , so disappointing i loved helping my customers.

Garabge company, scammers, absolute scum of the earth. Do not sign up. First, they give higher prices than are found in the store, second, they will 'suspend' your account randomly for no reason, ask for ID, and NEVER verify it or fix it. Ever. They are so stupid, they must be losing so many customers. I hope they go out of business.

Shoppers don’t follow instructions and I hate asking for refunds on replacement products that I can’t use. If the item is unavailable just don’t bring anything and refund it - like I asked. I cancelled my membership.

The prices as listed as items for sale are not the prices that come up at the end in your cart. One must pay extra attention to this. Even though I have written my complaints to whomever reads them, I have yet to receive anything in writing back again! One can edit their complaint, and if lucky, perhaps gets action.

I tried instacart eight times and I experienced lousy service so I discontinued my membership and got a hassle getting a pro-rated refund. The following was my horrific experience:

- untrained shoppers who couldn't read English, sloppily dressed, rude, never said thank you, looked annoyed, selected poor quality fruits & veggies because they were rushed or didn't care, wouldn't listen to my directions of no substitution/replacement, too many unavailable items because they were too lazy to search the store, kept text-messaging me, wanted to arrive way too early.

- instacart is so desperate for shoppers such that they would hire anyone (mostly recent immigrants) with a vehicle.

- instacart would not listen to my many complaints. They couldn't be bothered!

The company are a bunch of lying thieves. Used them once, THEY wrongly cancelled my order in the last minute & charged ME "last minute cancellation fee". Called customer service 4X, told refund will hapen within 10 business days. Nothing. Finally escalated to Manager/Supervisor after not receiving a refund - this took well over a month. Was told that I would be ""contacted within 48 hrs confirming refund. It's been over 2 months since the original incident - NO REFUND, no communication whatsover. LIARS & THIEVES. I just can't believe this low level of customer service.

Absolutely horrendous - STAY AWAY
Absolutely horrendous. Instacart charges you 50-80% more on each item than it is actually listed in the store while delivering you HORRIBLY picked produce. I have been back and forth all day with their customer support for delivery of wrong items, being charged for more expensive items yet being given CHEAPER alternatives. I was given ROTTEN strawberries, old pineapple and salmon steaks that have expired a month ago!!!. They charged me $20 more than the listed price on the salmon packages. I have emailed photos of all this to their customer service and they refuse to refund for the items that are both not delivered, charged for wrong, over-priced and ROTTEN/EXPIRED. I have photos of all this for ANYBODY who wants to see proof or actually cares to do anything about it. This company is nothing but a scam. STAY AWAY