I’ve been with this company for years. I’ve never had to use their services but feel confidently and adequately insured at a competitive rate. Annual renewal is quick and simple.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very patient, always gives reminders, even when I still miss the dates, helps me get current again, has been helpful when I need to add or remove devices, or treatments. 💯 good service always.
Bedrijf heeft geantwoord
My phone call was answered promptly. The young lady who answered was most courteous and she was patient and understanding. I had a relatively complex problem which took about 15mins to sort out. This... Toon meer
Bedrijf heeft geantwoord
I was helped all the way through the online application process by Hillary on the phone. She was courteous, friendly and helpful. This is why I have rated you 5 stars. I don't feel I would have been... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verzekeringsmaatschappij
- ook in
- Bedrijfsverzekeringsmaatschappij
- Persoonsverzekeringsmaatschappij
- Verzekeraar
Geschreven door het bedrijf
insurance.com.au is designed to simplify buying and managing insurance online, so finding the right policy is easy. Get on with life knowing you have quality cover all in one place. insurance.com.au offers Business, Travel, Pet and Health insurance, with more products coming soon! Go to insurance.com.au to get a quick and easy quote today or call our friendly support team on 1300 468 730. insurance. Done. Tick!
Contactgegevens
Level 2, 696 Bourke Street, 3000, Melbourne, Australië
- 1300 468 730
- support@insurance.com.au
- insurance.com.au
4,7
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A compassionate, professional interaction.
My phone call was answered promptly. The young lady who answered was most courteous and she was patient and understanding. I had a relatively complex problem which took about 15mins to sort out. This lady worked with me to resolve the issue in a very respectful way. It was a pleasure to interact with her. The issue was resolved there and then.
21 juli 2026
Antwoord van insurance.com.au
Hi Terry,
Thank you for your kind words.
We’re so pleased to hear Hillary made your experience with insurance.com.au a positive one and was able to resolve your query with care and understanding.
Delivering service excellence is important to us, so we appreciate you taking the time to recognise her service.
Easy process to renew.
10 juli 2026
Antwoord van insurance.com.au
Hi Angela,
Thank you for the great review. We are glad you had an easy experience renewing with insurance.com.au.
Antwoord van insurance.com.au
Hi Megan,
Thanks for your review! We're glad our team could provide the support you needed.
Antwoord van insurance.com.au
Hi Charity, Thank you for your kind feedback. We aim to make arranging insurance as simple as possible, so it's great to hear this was your experience.
Online application form does not…
Online application form does not explain many options very well . I had to call your office
30 juni 2026
Antwoord van insurance.com.au
Hi Mei,
Hi Mei,
Thank you for your feedback. We appreciate you taking the time to share your experience. We are pleased our team was able to answer your questions when you called and that you were able to complete your purchase with us.
Your feedback has been shared with our team as we continue to improve our online application experience.
Antwoord van insurance.com.au
Hi Peta,
Thank you for the review. We are glad you had an easy experience with insurance.com.au.
Penalized for following Best Practice
The reason I have given this insurance provider a low score is based on my recent experience.
I have worked as a clinical psychologist for many years in both private practice and local government. Last year, a law firm requested access to the private clinical notes of one of my clients. I advised the firm that, in accordance with best practice, I could only release these documents if I was served with a subpoena.
The law firm responded by threatening to make a formal complaint against me. This caused me considerable stress. I contacted my insurer seeking advice, support, and professional representation, as I expected my insurance would provide guidance in a situation like this. Instead, I was simply told to "wait and see" whether the law firm actually lodged a complaint.
Fortunately, no complaint was ever made. However, when I attempted to renew my policy a few weeks ago, I was informed that my previous enquiry had to be investigated before my eligibility for renewal could be confirmed. This experience brought back the stress I had felt during the original incident. It left me feeling as though I was being penalised simply for seeking advice while carrying out my professional duties and following accepted best practice.
Overall, I do not feel that this insurer has my best interests at heart. Although I have renewed my policy, I did so purely for convenience, as I have unfortunately come to believe that there is little difference between professional indemnity insurers when it comes to supporting their members.
8 juli 2026
Antwoord van insurance.com.au
Hi Laura,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We continue to work closely with our insurance partners to streamline the renewal process and improve the experience for our customers.
We would welcome the opportunity to better understand your concerns and review your experience. Please contact our team on 1300 468 730 or support@insurance.com.au so we can discuss this with you further.
Thank you
insurance.com.au Team
Antwoord van insurance.com.au
Hi Suet,
Thank you for the review. We are glad to hear you had a quick and easy experience with insurance.com.au.
Antwoord van insurance.com.au
Hi Katie,
Thank you for the great review. We are glad to hear your renewal went well.
Rep professional helpful clear
Rep answered my questions clearly, very polite & professional.
7 juli 2026
Antwoord van insurance.com.au
Hi Jennifer, Thanks for your review! We're glad our team could provide the support you needed.
Brilliantly followed up
Brilliantly followed up
Reminded me then followed up when I didn’t realise their email was the approved policy, reminding me again via text. Brilliant. Thank you 🙏
14 juli 2026
Antwoord van insurance.com.au
Hi there, Thank you for your wonderful feedback. We're glad our team and communications could help make the process as straightforward as possible. We appreciate your support.
Quick response and thorough follow‑up
Quick response and thorough follow‑up. Clear, professional communication. Appreciate your help, Reign.
7 juli 2026
Antwoord van insurance.com.au
Hi Julio,
Thank you for the great review. We are glad Reign was able to provide helpful and professional assistance; that's what we are all about at insurance.com.au.
Antwoord van insurance.com.au
Hi Denise,
Thank you for the great review. We are glad you had a quick experience with insurance.com.au, that's what we are all about.
Always helpful and efficient
13 juli 2026
Antwoord van insurance.com.au
Hi Maurice,
Thank you for the great review. We are glad you had an efficient experience with insurance.com.au.
Antwoord van insurance.com.au
Hi Le, Thank you for the great review. We are glad you had an easy and quick experience with insurance.com.au.
Easy to apply online
Easy to apply online.
Great price and possibility to cover several modalities.
6 juli 2026
Antwoord van insurance.com.au
HI Kristina,
Thank you for the great review. We are glad you had an easy and affordable experience with insurance.com.au.
Quick and thorough response
5 juli 2026
Antwoord van insurance.com.au
Hi Tijana,
Thanks for your review! We're glad our team could provide prompt assistance.
Easy navigation for self service
Easy navigation for self service, quick registration. Not a lot of paperwork required, easy to make payments.
11 juli 2026
Antwoord van insurance.com.au
Hi Lucretia,
Thank you for your review. We aim to make arranging insurance as simple and convenient as possible, so it's great to hear you found the process easy to navigate.
Antwoord van insurance.com.au
Hi Vanessa, Thank you for your feedback. We're pleased to hear you found our information clear and informative.
Antwoord van insurance.com.au
Hi Nigel, Thanks for your review! We're glad you found arranging your insurance simple and were able to choose the cover that suited your needs.
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