Intellibed Reviews 

204
•
TrustScore 1.5 uit 5

1,3

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Beoordeeld met 1 van de 5 sterren

If you desire serious back pain, and want to throw away a boat load of money, buy an Intellibed/Purple mattress. Worst mattress EVER!!! To add insult to injury, they give you the run around when tr... Toon meer

Beoordeeld met 1 van de 5 sterren

Bought Intellibed Nightfall - 107 days in bed has body indentations/dipping - we both weigh under 145 pounds. Warranty makes us pay $600 to return although Mattress Firm said 120 free trial. (Fine p... Toon meer

Beoordeeld met 1 van de 5 sterren

After two years, the mattress is slumping on one side and bulging at the side. "20 Year Warranty" is worthless since you have to ship it both ways (upwards of $1200-$1500) and they'll deny your claim... Toon meer

Beoordeeld met 2 van de 5 sterren

Customer service was good/responsive. Thought bed was ok for first week or so, but have a very difficult time getting comfortable and falling asleep on it. Now experiencing shoulder and hip pain and w... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Matrassenwinkel
  2. ook in
  3. Bedwinkel

Geschreven door het bedrijf

Founded in 2000, Advanced Comfort Technologies, Inc. has become one of the world leaders in sleep wellness. Most mattress companies still manufacture with the same technology developed in the 1960s — these materials can off-gas and even be harmful to the body. Through extensive research, doctor and patient interviews, and extensive third-party testing, intelliBED designed and manufactured the first ever gel-based, medical-grade sleep surface.


Contactgegevens

1,3

Zeer slecht

TrustScore 1.5 uit 5

204 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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1,3

Alle reviews

(204)

0 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 3 van de 5 sterren

Customer Review

The bed is nice. More for my wife. I wake up with a stiff back. This mattress was not my key to relief. For me it was putting the mattress on an adjustable frame. Keeping a slight incline saves me from back pain.

17 maart 2016
Review zonder uitnodiging
Logo Intellibed

Antwoord van Intellibed

Steven, looks like you got our Twin XL Split King. We will be having a HUGE promotion in May for our 16th Anniversary and if you call, we'll make you a deal...
Thank you and Happy Sleeping!

Beoordeeld met 5 van de 5 sterren

We love our Intellibed!

We love our new Intellibed mattress, and the customer service was top-notch! We'll be replacing all the mattresses in our house with Intellibed. I highly recommend these mattresses.

17 maart 2016
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Comfy!

I sleep so well in this bed, and there were no toxic-smelling fumes when I first started using it. (I had been looking for a bed with no/minimal off gassing). Super comfy. The shipping and delivery process was a drag, but now that the bed is here and I've been using the bed for about a year, it's in the past and I can enjoy my sleep!

17 maart 2016
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I love love love love love my bed.

I have been sleeping on my intellibed for a year now, and I still often voice aloud, "I love my bed." It is dreamy soft and fully supportive. I have no regrets about splurging for my intellibed.

17 maart 2016
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Intellibed Review

This is the best bed I have ever owned. I have had it for 6 months now. If it retains its quality for the remainder of its expected useful life up per the manufacturer's claim, I will be extremely satisfied with this product and consider it money well-spent. It's great to find a bed that is comfortably soft but supportive at the same time. My experience so far has been even better than I had hoped for. How many products can we say that about?

17 maart 2016
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Great service, but the bed is too firm...

I received great service from this company. Though I think the bed is too firm. I feel the pressure points more than expected. I should have gone with the soft bed.

17 maart 2016
Review zonder uitnodiging
Logo Intellibed

Antwoord van Intellibed

Hello Jordan:

I show that your bed was delivered on 12/11/15. We called you 3 days after your delivery and sent you emails on day 30 and 60 to see how you were sleeping but did not hear back. We would like to ensure that you have the best bed for your needs. Should you like to discuss exchanging your mattress please call us at 888.435.2339 and we would be happy to help you.

Team intelliBED

Beoordeeld met 5 van de 5 sterren

Helpful and on-time

Intellibed answered my many questions on the phone (excellent customer service) and once I made the decision to go with them, my bed arrived on time. In fact, to make their timeline, the workers brought my new bed into my home and put it together at 8:30pm (my choice)! I was so excited to have it that night...plus I slept better than ever that night and have ever since.

15 maart 2016
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Most comfortable and comforting bed

I found Intellibed through a blog I follow and was interested in the fact that the bed isn't full of toxins. However, what is even better is that it is the most comfortable bed I've ever experienced. Before I bought this mattress, I was considering the Westin bed and the Intellibed is much more comfortable...and I didn't think that possible. I highly recommend the bed and the pillows.

15 maart 2016
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Unique and wonderful!!

The only bad thing I can say about the intellibed is that I don't seem to want to get out of it!! With the adjustable base it is comfortable for sleeping, reading and TV watching. The mattress is quite heavy and therefore difficult to turn - that is a bit of a negative, but I have a problem with most other mattresses too so I can't complain too much. At least you don't have to flip it. It is the most comfortable mattress I have ever slept on and I have fibromyalgia so sleep is always difficult. This mattress has made a real difference.

15 maart 2016
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Non Toxic Sleep

I researched non toxic mattresses - which I found Sleep Number was not one of these mattresses. It is extremely comfortable as the gel distributes evenly unlike air with the other mattresses.

14 maart 2016
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bed review

Have no problems with the bed. Like it very much. Comfortable. Only thing I don't like is that it's too tall. I have to use a step stool to get into it. Othe than that its very good. My back likes it.

14 maart 2016
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

like my intellibed

I like my intellibed, I slept like a little baby the first night, but my wife however was very skeptical, she didn't sleep hardly at all. Thought it was too firm.However after her second night she said it was better, and a week later she was loving it too. We have the king firm mattress and really do enjoy it.
However I was a little disappointed with the Intellibed company as a whole. Seemed like they were more interested in money than they were about servicing an account. Sent e mails to the company when we first set it up. And when our 60 day free trial was over sent another explaining how satisfied we were and I didn't hear a word back. Just got the feeling they didn't really care after we signed the bottom line. And after the 60 day period they really did not care.
The bottom line is this mattress has provided me with the best sleep I have gotten in quite some time. I believe my wife would agree with me , but would rather she say that herself.

14 maart 2016
Review zonder uitnodiging
Logo Intellibed

Antwoord van Intellibed

Hi Zane:

I am sorry to hear that you emailed in and that no one responded. Typically we respond with in 48 hours of receiving an email. I am happy to hear that you are enjoying your bed and that you and your wife are sleeping better. If you need anything further or would like to talk with us we would love to hear from you.

You can email us at cs@intellibed.com - thanks again for your review and we appreciate your business!

intelliBED Team

Beoordeeld met 1 van de 5 sterren

Hate intellibed

Will be throwing this $2000 piece of garbage mattress away. Have gotten a Herniated disc since using :(

14 maart 2016
Review zonder uitnodiging
Logo Intellibed

Antwoord van Intellibed

Ronna:

I have researched your account and see that we delivered your bed on April 3, 2015. We then followed up with a phone call on April 20th and emailed you again on June 4th and received no response from you during this 60-day trial period where we tried on several occasions to check in with you. I understand that we have spoken to both you and your mother and have informed both of you that if the product is defective we have a process for addressing valid warranty claims and would be more than happy to assist you.

intelliBED

Beoordeeld met 3 van de 5 sterren

Great products, customer service is poor

I purchased my Intellibed almost a year ago, and I continue to get the best sleep of my life on it. My husband and I were so thrilled that we also purchased a crib mattress for our soon-to-arrive bundle of joy and we're confident she'll be just as pleased and rested as we are.

But the customer service is, in many ways, shockingly disappointing. When we purchased our bed we bought two Intellibed pillows. We were ushered into purchasing the pillow protective covers, and I thought, based on my conversation with the sales person and the fact that the website page that had the pillows on it linked to an ambiguous warranty page that says something to the effect of "products must be kept in protective covers to be eligible for warranty", that the covers were required for the warranty.

I found the pillows to be exceptionally uncomfortable. My husband was pleased with his but no matter how I inflated/deflated my pillow it caused me severe pain. That, and the protective covers are comically large compared to the size of the pillow, which just seemed a bit lazy on their part.

When I requested a refund/return of my pillow, I learned that they consider pillows to be "personal products" and therefore non-returnable. Customer service was less than helpful, and after many attempts at contacting them via email w/ no response, I called and was offered very poor explanations and resolutions, despite the fact that their advertising of the warranty program on the pillow page made this look like an incredibly deceptive business practice on their part - I continued to escalate it until a supervisor begrudgingly refunded me for my pillow, but did so in a rude way as if I was scamming them.

So, I think it's a bit of a gamble - it's impossible to know if their products are going to suit you, and if they don't it'll end up being quite the headache and/or expense to you to resolve.

14 maart 2016
Review zonder uitnodiging
Logo Intellibed

Antwoord van Intellibed

Sue:

Thank you for your review. Unfortunately by law we can not return personal items; which are defined as pillows, sheets and mattress protectors. I apologize that you did not receive a response from our customer service team as it is our objective to reply to every inquiry. I am glad that we were able to get the issue resolved and we are happy that your bed is helping you to sleep better. We do offer our 60-day in home trial to help allow people to sleep on the intelliBED mattress and decide if it works for them. Again our apologies on any misunderstanding regarding the personal items.

intelliBED

Beoordeeld met 5 van de 5 sterren

Better than I could have imagined!

Prior to the intelliBED, I had the memory foam with gel-type bed and of course the traditional spring. There is no comparison. For me, I get the support I need plus just enough give in the mattress for comfort. I am primarily a back sleeper so the combination is perfect!

I look forward to many years with my intelliBED!

14 maart 2016
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Happy Family!

We have a king and two twin beds and our family is sleeping great! They are a little more money than a typical spring bed but when you consider how much time you spend sleeping and how important it is to get good rest, it was a worth while investment to us. We have had our beds for about a year now and no complaints or issues.

10 maart 2016
Review zonder uitnodiging

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