Intellibed Reviews 

If you desire serious back pain, and want to throw away a boat load of money, buy an Intellibed/Purple mattress. Worst mattress EVER!!!
To add insult to injury, they give you the run around when trying to make a claim on their warranty. It made me so frustrated, I gave up…which is what I believe they intended. They don’t stand by their promise/product. If there was a no star choice, I would have chosen that! TERRIBLE & EXPENSIVE EXPERIENCE!!!
STAY AWAY!!!

UPDATE: MattressFirm honored the 20-year Intellibed warranty, thank goodness. Intellibed is no longer carried by MattressFirm (it was bought-out by Purple which is carried by MattressFirm and has very similar technology to Intellibed). Regardless, we chose not to go with Purple, despite the excellent customer reviews — we didn’t want to take a chance of the same gel-matrix technology failing again. So we went with a Tempurpedic mattress, which we’ve owned in the past. “Kudos!” to MattressFirm for making the warranty claim process fair and simple for us.
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My wife and I bought an Intellibed Nightfall 16” mattress at MattressFirm 4 years ago for $7,000. All was OK for the first 3 years or so until I developed terrible pain and stiffness in my back, shoulders, hips, and legs. It didn’t even dawn on me until this week to closely inspect the mattress to see if that is the cause. Indeed, it is: There is a 1.5” depression on the side of the mattress where I sleep. The last two nights I slept in a different bed and my pain has disappeared. I submitted a warranty claim through MattressFirm yesterday and hope this can be resolved quickly and to my satisfaction. Unfortunately, it appears from other posts here that this is a recurring problem with this mattress and problems not always resolved in the customer’s favor.

I own an intellibed for five years. Year one the bed has dips in it and I had Mattress Firm come out and look at it. They said the dip wasn't deep enough. Several years later the dip became greater and greater until my $7,000 bed is so uncomfortable and causes back pain. So I made another claim. This time the dip met the requirements of a return. The report was sent in and Mattress Firm said in the picture by the head they noticed a stain which is about 1.5 inches in diameter and that it voided my warranty. It is nowhere near my hips where the bed is hammocking and nothing more than an excuse not to honor a valid claim. This expensive bed with a 20 year warranty is a piece of Garbage. I will never buy an Intellibed again or shop at Mattress Firm. Be ware foretold is forewarned
Burned in Florida

After two years, the mattress is slumping on one side and bulging at the side. "20 Year Warranty" is worthless since you have to ship it both ways (upwards of $1200-$1500) and they'll deny your claim if there's any stains or marks on the mattress even if they have nothing to do with the damage. Basically you get to pay half the price of the mattress in shipping just to get denied.

Bought Intellibed Nightfall - 107 days in bed has body indentations/dipping - we both weigh under 145 pounds. Warranty makes us pay $600 to return although Mattress Firm said 120 free trial. (Fine print).you pay restocking fee - Mattress is dipping we feel so ripped off- don't waste your money. Don't buy from Mattress Firm. Don't buy this mattress. Not a happy customer after paying over $4600 for the entire transaction. Don't make our mistake!! Look at other choices and companies!!

I had one mattress that had a hump and after a lot of coaxing was replaced. Once again that is a huge hump in the middle of the mattress and no way to smooth it out. This is a very expensive mattress but they must have bad quality control. This is the Midnight. My husbands mattress is fine. Seems like the padding has come loose and is wadded in one area.

I purchased the mattress in Feb. 2022 because the salesperson said it was the best on the market and you will not regret it.
I regret it! Spent $4000 just for the mattress and have not slept a good night since purchase. It is uncomfortable and I sink which hurts my back.
Please do your homework before purchasing an Intellibed!

This is third swap on firm from Mattress Firm. Tried Beautyrest Silver x firm ( lumpy), Sealy Ortho Ultra firm ( too hot and hard) and this $8000 mattress. Once settled into bed, is “firm” but with two people, the challenge in changing positions lends to frequent awakenings. Also bed does not cool! I truly prefer the Beauty rest sleep quality and cooling even tho it leaves ridge down center.

Writing this as I lay on this ridiculous uncomfortable bed not being able to fall asleep. I was having back and hip issues when I woke up on our 12 year old mattress so figured time for new one. Sales guy used his fancy words and basically insinuating this was the best mattress there and would help with all my issues. Wrong, it's so hard to get comfortable and fall asleep. It's so stiff and dips making my waist, hips shoulders and even my head hurt. I have to put pillows around me to add support. I wake up so many times throughout the night to change positions which is struggle to try and simply roll over. The so called value of this mattress is so not worth my pain and lack of rest, I just want to cry!

So I reached out to buy an Intellibed mattress directly from the company. I was drawn to the mattress for its pressure relieving properties and tried the mattress at Mattress Firm. To date my experience is horrendous. We order the mattress over 6 weeks ago. We were told 4-6 weeks for delivery. Ok, not great, but acceptable. So when 5 weeks passed, I called for an update. I was told it was shipped on June 27, 2022. On July 8, I called back for an update. I was told it was on backorder and just arrived at the warehouse. By this time I desperately need a mattress so I requested a cancellation. Lo and behold, 3 days later I get a call from a delivery company that the mattress was in my area and they wanted to schedule delivery. I called Intellibed, several times to figure out what was happening. Their customer service department is gutted and the message states call back during business hours. Well every time I called was during the business hours. I was then told they were understaffed. I was stunned by the chaos. For such a pricey mattress, one would expect top notch service. They definitely do not have their act together. No system to tell you the status of your item, no help if you have an issue. I decided to spend less and cancel. They left me with ZERO confidence. So glad I cancelled!

Bought the very expensive Intellibed Nightfall mattress 2.5 years ago. It is breaking down creating a lump and divots. Went to initiate a warranty claim and it was denied bc I removed the law tag. The tag specifically states the consumer may remove the tag. Intellibed does not stand behind their products.

We bought this bed in October of 2019, we have followed all of the instructions from the moment we bought it, turning it regularly, rolling back and forth on it, it just doesn't matter, we have lumps in the bed, my spouse cant's sleep on her side at all because of the the stinging pain that goes through her shoulders and has low back pain every time she wakes up. My situation isn't much different, my hips and shoulder aches if I lay on my my side, my back hurts if I lay on my back and I can't sleep if I lay on my stomach. For a $6000 bed and pretty much lifetime warrantee you would think it would hold up, NOPE. If you try and get anyone to replace it, you are out of luck you get shuffled between the place you purchased the bed and intellibed, neither willing to actually admit there is aything wromg with the darn thing. I had thought maybe it's just me, but no, the problems we are having are the same as everyone else. I wish I had my old Sterns and Foster back, I could use a good night's sleep.

I would definitely not recommend the starlight intellibed. I completely agree with the other reviews who noted the effects the bed has had on their bodies. We bought our bed one month ago and within the first 48 hours I began having numbness and tingling in my hips and legs and back pain--waking several times because of the pain. Several nights I have just got up and slept on the couch. We have beds at our other house and I did not experience this when I slept on those. I also stayed at a hotel and the symptoms resolved, but once I returned home I immediately had the symptoms return after sleeping on the bed. I am so sleep deprived, and look forward to traveling for work or a weekend away at our other home just to sleep on a different bed.I'm hoping that this will not become a chronic condition and that my symptoms will resolve in time once I'm no longer sleeping on this mattress.

It felt comfortable in the store (but that was 5-10 min) and was well constructed. We purchased it on clearance (but was still expensive) and was told that it was final. I eventually negotiated with mattress firm where I purchased it after contacting the corporate office and agreeing to give it at least 30 days trial to see if I would adjust to the new mattress. By the end of the trial, my spinal alignment when laying down had become so affected that even when sleeping in my other beds, that never bothered me before, I was starting to have symptoms whenever and wherever I slept. Because of how severe my symptoms had become, Mattress Firm finally agreed to exchange the bed with a restocking fee, but refused to return any of the money above the price of the mattress I replaced it with.

We have had the Intellibed Nightfall now for 1 month. This bed is terrible! I wake up every day in excruciating back pain. The bed already has huge divits in it, that started within the first week. There was a huge lump in it, my legs were severely elevated when the base was flat. We rotated the bed after 2 days because the lump was so bad, now the huge sagging hole is where my husband's feet are. I am calling today to see if I can get rid of this horrific bed. The cost of this bed is outrageous and at this point I think I would sleep better on the floor. I have to use a heating pad for an hour each morning before I can even pull myself out of bed. Save your money! Terrible Terrible bed!

First bed I got sagged from a manufacturing defect. I knew because my parents have an intellibed that they love and it felt way better than mine, but the customer support was great and replaced it with a new version that is excellent. We very much enjoy it and sleep great on it. The bed is very comfortable and allows us to fall back asleep fast after each time a baby or other incessant tyke wakes us. Very helpful for young parents, and mental stability...

This mattress is so uncomfortable after less than a year. I wake up every morning with extreme low back pain. I have never experienced this level of discomfort in my back that radiating down to my hips. This bed was so expensive, it makes me sick to think about it and I feel trapped with this purchase. I have tried extra pillows, different sleeping positions, rotating the mattress (which is nearly impossible due to the weight).
I take motrin and use salon pas just to get through the night. Please, if you read this, do not buy this bed. I regret it every morning.

An absolute amazing mattress! More comfortable than all the other many mattresses we’ve owned. Love the 20-year warranty and the delightful customer-service personnel. We’ve had ours now 4 years and it’s as comfortable today as it was when we bought it. No sag, still soft and firm as advertised.

I love my Intellibed!

I have had my Matrix Grand for over a year now, and have come to dread travel as it means I won't be able to sleep on my own bed. The bed has absolutely lived up to my expectations and I have been sleeping better and deeper since getting my Intellibed.

I highly recommend this product!

I would put no star if it would let me.. Worst bed I have ever slept on in my life! Over priced BS. I now have back and knee issues from this bed. Do not waste your money!

Warranty is a sham. Do not buy. This mattress is ridiculously overpriced. Fell apart quickly, warranty not honored