Interfitco Reviews 

9
TrustScore 3.5 uit 5

3,5

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Bedrijfsgegevens

Geschreven door het bedrijf

Interfit Furniture Components is proud to lead the way in supplying premium ironmongery to the kitchen, bedroom, and bathroom trade across the UK. As a family-owned business, we are passionate about building lasting Business to Business relationships.


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

9 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,5

Alle reviews

(9)

1 review in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Time Wasters

Back and forth on email, accepted money only for them to refuse the order as I'm not in the trade.

6 maart 2025
Review zonder uitnodiging
Logo Interfitco

Antwoord van Interfitco

We are sorry you are unhappy with your experience with us. Our number one priority is to offer outstanding prices and service to manufacturers and companies within the Kitchen and Bedroom industry.

You have confirmed at check out you were in the KBB industry.

We initially contacted you to query the order, as it appeared you had ordered the wrong combination of products. During the conversation, it became apparent you were not trade and your order was promptly refunded.

As we are a trade only website, it is appropriate that we make checks or confirm that orders are from within this sector.

Beoordeeld met 5 van de 5 sterren

Great company

Great company. We are ordering from them already for over a year. Each time orders are correct. Once the drawer had damage and that was resolved smoothly and very fast. Never had issues with them and prices are great! Always will recommend this company to anyone.

7 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

I recently bought a Blum kitchen from Wickes for fitting myself. It took me a while to fit everything and by the time I got round to the drawers I realised they'd not sent everything. I did a lot of research, contacted the Blum importer in MK directly (on the advice of Interfit) so I knew exactly what I was ordering was correct. I then ordered from Interfit. I got an email querying my order, mentioning some possible missing parts, which I was grateful for...Thanks Sophie. The drwaer units came on the Tuesday after ordering on the Friday. Excellent service, the parts were exactly what I needed. I'd have zero issues ordering from Interfit again. One thing I will say is you really do need to know what you need before pulling the trigger on your order.

6 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

stay clear

terrible company to deal with. been chasing a missing delivery for weeks now and no one seems to be able to assist and constantly avoiding to deal with the issue. Tried calling the directors numerous times, however always avoiding the call and seems to me refusing to resolve the situation. half of the order is missing and management also seem to be missing!

13 november 2024
Review zonder uitnodiging
Logo Interfitco

Antwoord van Interfitco

Although we have also replied to your colleague Jordan Sharifia below about the same matter, I have detailed this again for you.

To MyConstruction.co.uk, thank you for your continued orders over the last 12 months. We are sorry you are dissatisfied with our service, despite us having thoroughly reviewed your concerns on the day they were received. Shortages or damages should be reported within 72 hours, as per all our order confirmations and delivery notes. Despite this, we still investigated your claim, received 23 days after the parcels were delivered. Our stock checks, cctv, courier records and weights confirm your order was complete. We therefore declined to send £76 of runners free of charge.

Re the recent parcel, we listed your head office address on the proforma, however, we’re now aware an attachment to your order email , listed a different address. To resolve this, we immediately arranged pickup and redelivery to the requested location.

Our customer service team is fully authorised to manage shortages and damages, ensuring prompt and consistent responses. While we welcome open and constructive dialogue, we felt the tone of recent discussions had become challenging, leading us to only respond in writing to ensure clarity and prevent misunderstandings.

Beoordeeld met 1 van de 5 sterren

Terrible Service and Unhelpful Staff

My experience with this company has been extremely disappointing. They fail to fulfill orders, and when issues arise, the staff is uncooperative and actively obstructs any attempts to escalate matters to management. To make matters worse, they’ve delivered goods to the wrong address. If you value your time and peace of mind, I would strongly recommend avoiding this company.

12 november 2024
Review zonder uitnodiging
Logo Interfitco

Antwoord van Interfitco

To MyConstruction.co.uk, thank you for your continued orders over the last 12 months. We are sorry you are dissatisfied with our service, despite us having thoroughly reviewed your concerns on the day they were received. Shortages or damages should be reported within 72 hours, as per all our order confirmations and delivery notes. Despite this, we still investigated your claim, received 23 days after the parcels were delivered. Our stock checks, cctv, courier records and weights confirm your order was complete. We therefore declined to send £76 of runners free of charge.

Re the recent parcel, we listed your head office address on the proforma, however, we’re now aware an attachment to your order email , listed a different address. To resolve this, we immediately arranged pickup and redelivery to the requested location.

Our customer service team is fully authorised to manage shortages and damages, ensuring prompt and consistent responses. While we welcome open and constructive dialogue, we felt the tone of recent discussions had become challenging, leading us to only respond in writing to ensure clarity and prevent misunderstandings.

Beoordeeld met 1 van de 5 sterren

Utterly appalling company avoid at all…

Utterly appalling company avoid at all costs. A total waste of time and energy. They seemly don't want to actually sell any products even though our order was for the trade as a kitchen installer they just wasted time and ignored emails and kept the money.

8 oktober 2024
Review zonder uitnodiging
Logo Interfitco

Antwoord van Interfitco

We are sorry you are unhappy with your experience with us. Our number one priority is to offer outstanding prices and service to manufacturers and companies within the Kitchen and Bedroom industry.
As we are a trade only website, it is appropriate that we make checks or confirm that orders are from within this sector. As your order didn’t provide any company details and the requested information to verify this was not provided, your order was promptly refunded.

Beoordeeld met 1 van de 5 sterren

BLUMing awful…

Made and received an order for BLUM parts last year and one of the items supplied was wrong.

They said incorrectly supplied items must be notified to them within 7 days.

If your are a business buying from this supplier, which I'm not, it's buyer beware. If you are a consumer, as I am, don't expect any common sense.

As to the thinly veiled accusation below that I'm fraudulently asking for replacement of the wrong item I obtained from someone else. More bowel motion than Blumotion.

28 februari 2022
Review zonder uitnodiging
Logo Interfitco

Antwoord van Interfitco

We’re sorry you feel you had poor customer service from us. This is never our intention.

You have agreed to our terms and conditions at the time of ordering to notify any discrepancies within this timescale. As a business to business supplier these timescales can differ from a consumer site.

The timescales here though aren't the issue. As discussed and confirmed by you, all the items you ordered were correctly sent and received over 3 months ago. We’re unable to comment how you have the additional item you sent a picture of, as we’ve never stocked this item.

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