iPower Resale Reviews 1.006

My experience was great!

Thank you for the great customer experience.

Courteous and knowledgeable on the phone. Fast delivery.

I had a problem and they instantly took care of it. Would do business with them again

The MacBook Pro arrived before Christmas as promised. It was in perfect condition and my wife loves it. Saved a lot of money compared to going to Apple.
Thanks!

Item as described

I have bought a couple of items over the years through BackMarket.com. It appears their main reseller is iPower Resale.
I will honestly say that the previous items I've bought (apple powerbook, apple watch, and samsung watch) I've never had an issue with. The problem started when I had an issue with a macbook (it would arbitrarily not charge..it wasn't a block or cable issue because I tried two other known good cables/blocks). I returned it to iPower for diagnostic.. prior to returning to them, they sent me their policy warning me to back up my data in case of loss. Knowing that I did not have the ability to back up my data (as the computer stopped recharging and would not turn on) I taped a letter to the laptop asking that they not delete any data, and if a data reset was needed, to send it back to me instead so I could retrieve the data through professional means).
They got back to me and said there was no power issue with the computer and it was working fine, so I told them to send it back to me. Then a day later they suggested they provide a replacement. I said I would only agree to that if they could transfer my data. They replied it was against their policy to do that. So, I again, asked them to send my computer back. 2 days later they said they could transfer the data. I had no faith they could, so again, I asked them to send me my computer back. 4 days later I received a different computer. This computer was set up with someone else's admin name and password (although none of their data was present on the computer). I, again, asked them to send my computer back. Over the next 2 weeks they refused to talk to me, and finally admitted to deleting all my data and selling my computer.
In my opinion, what this company did was criminal. It is akin to my bringing my car to the dealer for a warranty fix, them selling it, and providing me with a new car that doesn't have any keys.

Stay FAR away from iPower.

Excellent experience, the first computer I bought had some small problems and they offered to send me a replacement asap. Super easy to work with 10/10 would recommend

I purchased the product as a gift through Walmart. It was never expressed as an “open box” item. It was also sold for full price (purchased a brand new identical item from Best Buy for the same price). The open box was filthy and not suitable as a gift.

I have made a few purchases from iPower and all have been great experiences. One of the things that is particularly cool about iPower is if you have questions
they are there to assist you without long hold times,
like many other stores. Always friendly and helpful while at the same time great prices and warrantys.

Good customer service when you call! Very accessible and good at follow through

Order arrived as expected price was better than expected

I loved the experience, I needed an item, fast resolution, got what I expected and fast! Loved it!

Honest and reliable. Fast and secure shipping.

I've been buying mac laptops from ipower since they were a tiny business, at least 10+ years. They're always pretty easy to do business with. The operation has grown and expanded since I last bought a computer here (5+ years ago!) But it was easy enough to order, on Cyber Monday no less! And pick it up same day. It was a good deal for a great machine, as always.

You sent the wrong laptop and you shipped it in a freaking cardboard box with no protection. Just the dumbest thing I've ever seen.

The wrong product was advertised, you all shipped a 7-core GPU for my MacBook Air as opposed to the 8-core that was advertised