IPSY Reviews 6.111

The only reason Ipsy gets two stars instead of one is because their shop has a lot of great discounted items that have introduced me to products that I am willing to buy at full price. Byroe, Fenty, etc. The actual delivery service isn’t really all that personalized, too many white label products, and the energy that I had to invest in talking to a customer service rep just to actually get
my shipments delivered to me was mind boggling. The package never comes, you write to inquire about it, they make you wait two weeks, and then you get a replacement package that has none of the stuff you chose- just a bunch of useless leftovers and broken bronzer samples. More than half of the packages over a two year period would never have arrived if I hadn’t stayed on top of it. This has happened to so many people, I have to assume it is part of their business model.

My advice: Sign up for the service, after the first shipment immediately cancel the monthly shipment and stick to their store. Those orders always arrive for some reason, and they offer a lot of good stuff. Be aware that they make it tricky to cancel. Read everything so that you don’t do it incorrectly. And never click through their email Ads or they will automatically sign you back up for the subscription!

Bizarre and dishonest business model.

I was excited to try Ipsy when i first heard of them, now experiencing their services..i would not return or pay for a subscription. I did not receive everything i paid for..my first package was missing several items and after multiple attempts at email and customer support..i receive via mail 1 of the missing items. I was then informed that my other missing items wees out of stock..and would NOT receive that product in the future (something about product discontinuence) was never offered refund or alternative replacement product. They just took my money for products i partially received. I tried for months after that to get someone to help..no luck...i would NOT recommend..i still haven't received and been about a year now..

Best selection the trending products for skin care to foundation and so much more! Pick 3 items plus 2 more products that match my profile and with extra I get all 5 full size!

I have just started IPSY. It is so exciting to be receiving a fun bag with some mysteries inside! I personally love what IPSY is about. Hope you find this helpful:)

I had ordered with ipsy over 4 years ago. On several occasions I canceled my membership because I could not believe the amount of things they managed to screw up but you know what works perfectly fine? They're billing system. Yes there's nothing wrong with your billing system getting their money from you but when it comes to their orders you have missing items, Get bills for items that they don't have. They would keep setting the same blush duo. Never get my color tone correct, Forget about customer care.
I decided because I see a post on Instagram just to join them again and yup they managed to send my delivery 2 an address from 3 years ago despite the fact That I entered my new address manually. When I just logged in I could see my new address there but they sent it to my older so you have to waste your time with AI chat, the help to correct this because they don't have anybody working at the company to help you apparently.
So I'll cancel it once again because by the time I get help I, I will already be on a trip. And have to just ask for a refund and dispute the charges with my credit card company.. It's unbelievable..

I have never been more disgusted in a company in all my life. Second time in 6 months I've tried to subscribe to IPSY's Extra box and for the 2nd time in 6 months they have messed up my order (neither order ever made it to me) and they REFUSE to refund my money. They have taken my money and provided NOTHING. How does a company get away with this? Never again will I be fooled by them. Absolutely terrible service. Going back to Allure Beauty Box immediately!
Ticket # #26866522

This is just a way to get rid of their overstock junk they can’t sell at their inflated prices! Then they mark em down and send you crap items. Oh and you can forget about customer service- it’s all AI and emails! Don’t fool yourself that they care!

My young daughter was on her phone and clicked on an ad for this company. Then all of a sudden, it created an account and subscription for her and charged her apple watch for the cost of the subscription. I tried to follow the instructions to cancel the subscription, but it only paused the subscription for 1 month. Then I communicated with a chat bot and it says it will cancel the subscription. I deleted her account for good measure and hope she won't be charged again. Scammers!

Edit: IPSY support got in touch with me and made it right, I feel really positive about their response and the company in general. Thank you.

Previous review:
They basically take your money and offer zero customer service. They treat you like a sales funnel and that's it.

I don't feel like offering upwards of $500 annually to a company that doesn't care about its customers.

When I subscribed they immediately sent me the previous month's boxes with no choice on items. I emailed them to say I wanted to choose products per their service and didn't really get a reply - it was just a bot saying "I understand but....here's something cheerful!" I accepted it because I wanted to try the subscriptions by this company.

A few days later I signed up for beauty boost because it sounded like fun. Found out later they had a product in the boost I wanted to try. But the item wasn't in my box - I reached out to customer service and they told me my sign up was too late to receive the product for that month. Even though none of my boxes for the month had shipped at that time.

Suddenly they were more inflexible than a brick wall - either I got an AI bot acting cheerful while it totally ignored my concern/question, or a real person who treated me like crap - every message was glazed over with a syrupy sweet AI rewrite.

I’m so unhappy that I have attempted to cancel now for three months and I still continue to get charged. I have went through the app and Ipsy care. it is so hard to get a response or get anywhere, especially when you want to cancel or take a break. It’s super frustrating and makes me never want to come back.

I ordered these for two grandchildren who live in the same house. The older one was getting it for 2 years before her sister started getting them. When her sister started getting them, the older one no longer received hers. For six months I have been charged for both. However, no one is responding with a solution. They will not allow a phone call. You must use their AI. Then I have received 3 emails that say the same thing, Everything is fine. IT IS NOT. They have the WORST customer service I have ever dealt with. Do not order from them.

honestly, first off the overall rating of this company just shows how far people have gone to be ignorant. I do believe that in the beginning the products, both brand and size, for the price of the box were much more enticing but have any reviewers seen the prices out there? I believe they should have stuck with the one level of box, so the "original" and used subcategories instead of merch size. The focus would be less quantity/size and more on quality with quantity across the board. Otherwise, as a single mom of 3 sons living in the city...I'm ok with my monthly staying young {-looking} cost!😊

was a cute concept at first but items seemingly never align with my answers for the quiz. I asked for darker berries and neutrals and all I ever seem to get are pinks. I also get a lot of the same products just different brands, in my three months for having ipsy I’ve gotten three different cleansers and no other type of skin care. It also seems like they’ve sent significantly less this month compared to my last couple of months? Would recommend for one month but cancel immediately after, more than one month is not worth it.

I haven't even ordered yet and I'm not impressed. Why do you offer deals that are as low as 2.50 to get started and the other one is always 4$ but when its time to pay it's 35$ If you don't have a 2.50 deal or an actual 4$ deal to start then don't advertise that you do .

As a medical doctor who specializes in skin. Anti aging and all that it entails, I thought it might be fun and educational to use and evaluate products my patients are using as well as see ingredients/products trending. I continue to be extremely disappointed.. colors are always wrong, 2/5 products are actually full size, when paying for 5 full size products. I have received 5 eyeshadow palettes in the row and low quality/caliber products. I only stayed on this long because I have been too busy to log on and cancel. I have given so much away due to incompatible color matches and redundancy.

Oh Ipsy let me down big time .
One they have no customer support in place really, no number to call, it’s only emails that get answered every 24 hours, so even getting to a solution (if you do) takes forever .
For the last I’d say ehhh 8 months I was charged for my bag, never received it . At first they said the shipping address was wrong . Contacted the post office . Got it fixed . Still never received anything . Contacted Ipsy again, they said they “don’t do refunds” which really you don’t do refunds ?? What ? So they resent me a redo bag. Never got it . They kept saying the address was wrong but it was the same address as I was getting other mail from ?
After relentlessly trying to fix this situation more than the company seemed to care, I canceled and guess I’m out of close to $200 with zero product.
I will definitely be telling every single person I know to stay away from this company.
Completely terrible service overall. Can’t believe a company would screw over a paying customer like that, but it’s America so makes sense.

’ve been trying to resolve an issue with IPSY for almost two months, and at this point I’m exhausted. My package never arrived, and despite reaching out multiple times, customer service has been completely ineffective. Every time I contact their chat support, they act like it’s the first time I’m reporting the issue — even though this is my third request for the same missing package. No one seems aware of the history, and nothing gets resolved.
All I’m asking for is either a properly shipped replacement or a full refund, but IPSY has made even that impossible. The lack of communication, accountability, and basic customer service is really disappointing. I’ve been patient, but this experience has been unprofessional and incredibly frustrating.
I hope IPSY steps up and actually helps the customers they keep ignoring.

New Edit: They reached out to me and were very considerate. I won’t be cancelling the Ipsy Extra but I did cancel the Original. Please do not raise the price on that one too?

(Edit Below) I have had Ipsy on and off for years. While there are some good deals, they've barely changed the brands or products in 8 years. They also tend to refund you for out of stock items at least 2 weeks later. You don't get told what they didn't have in stock, so keeping all receipts is essential. The online stock is unreliable. That has to be what bothers me the most. All the refunds that I have to play guessing game with.

Edit: Ipsy demanded more information so here is some:

PayPal:
Your Refund of $34.64 USD from IPSY
Your refund is on the way! Available in your bank by March 4, 2026.

You originally paid IPSY $74.69 USD on February 17, 2026. View receipt
Refund total $34.64 USD
Refund from IPSY

They did it AGAIN.
03/09/2026

“Hey Lucia,
We hope you’re doing well!

We’re reaching out with an important update about your IPSY Shop order.

Order ID: (Redacted)

Due to inventory issues, we won’t be able to fulfill your complete order. We want to assure you that we’re working diligently to prevent issues like this from happening again.

We’re refunding you for this portion of your purchase, and you should see the funds returned within 5-7 business days. Your tracking email will list the items we were able to ship. If you haven’t already received your tracking email, you should be receiving it very soon.

Thank you for your understanding, and a special thank you for being part of the IPSY community.

Yours truly,
Team IPSY”

The worst experience I have ever had with a Company.
I signed up at the beginning of February, placed me order and it was shipped out pretty quickly. However after tracking the box hasn't moved since 02/16. (It is now 03/02)
I was originally told (via a Chat Bot) that I needed to wait until 03/01 then they would look into it. Today (03/02) I am being told to wait until 03/06!!! You cannot talk to a real person only an AI Chat Bot that has very automated responses.
I have cancelled my membership but will probably never see that money back or the items. There is no way to actually talk to a real person.
DO NOT DO BUSINESS WITH THIS COMPANY!!!!!!

First off let me start by saying their customer service is horrible the fact that they have no way to speak to a live person is ridiculous the Glam bot just repeatedly gives you choices of the same things no matter what you say to it and sometimes it's not matching up to what you need and you have a different problem everybody has different problems sometimes and they may not be listed in there and if they're not then you're just screwed there's no other way to get a hold of anyone I have been a member for around 6 years so I was a member when it was boxycharm when it was boxycharm it was so much better you didn't get to choose any of your products but the five products that they surprised you with we're always in good variety and they never repeated the same products such as I don't need sent liquid eyeliner every month for the next 3 months the choices that you have to pick from also are very limited it's just a few and some of them are name brands that I've never even heard of before I tried very hard to share a review with them and address this problem but of course I could not get a hold of anyone and it just kept sending me to the same thing which got me nowhere so I finally Googled it and ended up here I think not being able to speak to a live person is just a way out to not have to deal with everyone's issues and just put you off to the side it's ridiculous I am currently looking for another monthly box from another company I just refuse to deal with this Ipsy anymore.