IPSY Reviews 

I was a long-standing customer I have since canceled my subscription because of this incident. Their customer service if you can even call a customer service is a bot and an email chain that does absolutely nothing for you since boxy charm has now acquired ipsy I assumed things would get better. I was wrong. I kept thinking just one more month. Things will improve with the overall selection and offerings and the way certain things are done, but it never happened and then I had a problem and was basically told so sad too bad have a nice day. I had had their ultimate box since it came out. I paused my membership for one month which you’re allowed to do, they took away my ultimate box they wouldn’t allow me to unpause my membership so they paused it for two months. They wouldn’t fix the problem and then told me well. It’s your fault you paused it something I have been a member of for so many years and hung on thinking it’ll get better. it’ll get better. It’ll get better. I finally said I’m done and I canceled it. It is just not worth it anymore. The price goes up. The quality does not. The customer service is horrendous. They do not care about their customers at all just like every other business. We are just a number they have enough people to keep them afloat so losing another person does not matter to them and the second you cancel your membership. It’s not like you can contact anyone because they don’t allow that without a membership. You can’t talk to anyone in the company to log a complaint. save your money. Not to mention if you have an allergy and you let them know they will still send you stuff with the thing you’re allergic to in it over and over and over again, no matter how many times you let them know that you’re allergic to that item. I don’t know why it makes me sad that companies have such low standards and treat people so poorly.

⭐ 1 Star

I resubscribed to IPSY in August specifically to receive the Ultimate box. The process immediately charged me without allowing me to verify my address or payment information, so I had to cancel, update everything, and resubscribe. One original subscription had already processed and could not be canceled or refunded, which I accepted.

I then subscribed to Extra so I could receive the Ultimate box. I was charged and received confirmation that I had been billed, but the Ultimate order never moved beyond “Order Received,” while my other boxes progressed normally.

I opened multiple support tickets and repeatedly had to follow up just to get responses, often waiting more than 24 hours. Nearly two weeks passed without a resolution. I was even willing to accept that I couldn't personalize the products—I simply wanted the box I paid for.

Instead of fixing the problem, IPSY canceled my future orders and apologized. That is not what I asked for. I wanted the Ultimate box I purchased.

I would like IPSY to make this right by providing the August Ultimate box or a comparable box, correcting any duplicate/unnecessary charges, restoring my intended subscription, and providing a meaningful goodwill credit or complimentary box for the time and frustration involved.

This wasn't about disliking the products. It was about IPSY failing to deliver what I purchased and then canceling my future orders instead of resolving the problem. I hope IPSY takes responsibility and turns this experience around.

Received my first & last box today. Thought this would be a great way to try brands or products. Ordered add-ons for my first shipment and was disappointed to learn it was missing from my package. It is now sold out - was told a "replacement would be shipped in 5-7 days" & if it was no longer available, they would send something else. Excuse me? Thats like ordering a pair of jeans and getting a dress and then having to just suck it up. Ummm, no, I want the product I PAID for. No refunds. I cancelled my subscription & am hoping I am the exception to the horror stories I've read about when trying to cancel. To top it off, the only option is a bot - no email, phone # or actual person.

I pay a good price for makeup products and they give me all face creams and washes I clearly say I'm not interested in and I am over this nonsense. If I say I only want makeup in my profile that would be nice my money goes to what I am actually interested in. Get it together or I will have to cancel

When ipsy swapped owners and they done away with boxycharm with it being the number 1 box they destroyed it. I have tried over and over to give them a chance but now they put elf products in their supposed elite beauty box. I give up. Fab fit fun has a monthly beauty box that has legit high value items with no game. Ipsy is over and they busted. Worse sell out ever.

I received one order and immediately went online to cancel my membership. I even checked to make sure my account was listed as Inactive, and it was. However, I received the next month’s bundle and immediately contacted the helpline. They said my account was Active, which made me responsible for the cost. I had a screenshot showing Inactive on their website, but they were not interested. I am not pleased with their service.

I went on their website and it kept saying my card was declined like 3 times , then it said my husband card was declined mind you both our cards had plenty of money on them. Ok 4 days later I look at my account and there is a charge from ipsy but no order number I'm confused and no phone to call them which should be illegal here in the United States this is not good at all

I will not recommend using this platform, don’t be seduced by cheaper prices. There’s no customer service at all! They have only AI bot which is not helpful, there is no number to call and they don’t respond to open tickets, I waited two days and no one answered me. That awful how the company treats customers, my question was a high priority, NO RESPONSE, NO HELP, only stress and scam.

I hit cancel and they legit tried to pull payment anyway a few seconds later. A week later they tried again. I had all 3 tiers and canceled them all. They still try to pull from my account. Thankfully I used a virtual card and just replaced that number! I'll never rejoin them again. Allure beauty box is much better anyway!

The. Worst. Ever. I’ve been a BOXYCHARM girl since 2001 when Yosef Martin who created and founded Bovycharm whom I was friends with long beforehand because I’m a professional model that had him as my makeup artist at many of the same photo shoots and events at that time and grew an amazing friendship with him. I know that he’s “disgusted at what happened to his company that I built with blood, sweat and tears.” Verbatim. His words. Not mine. Yosef is the original owner and founder of BOXYCHARM waaayy back before it had anything to do with Ipsy!! However it became IpsyBoxycharm to the current Ipsy Extra and it’s just not the same caliber of products and the worst and most useless Ipsy Bot that is literally no help no resolution!! And their new Ipsy CEO (Galen Smth). I currently have the Ipsy EXTRA and ULTIMATE and missing products and some exploded in the box/bag and their bot is literally one of the most useless nightmare it is now and it’s just as asinine and Machiavellian this current company is!! Several of my recent orders had numerous missing items from several orders!! Their new CEO (Gavin Smith) is obviously useless since Ipsy is still all fuxked up!! Galen sux and by proxy, Ipsy sux🙄 It should NEVER be this time consuming, emotional stress and money for simply purchasing a sub from this horribly corrupt and greedy!! Just like the “avant skincare” go down that rabbit hole and just Google Ipsy Avant “skincare” and you’ll be in the know;) and save yourself time and money!! I will stop payment on my Amex card because I did NOT receive the items I’ve PAID FOR!! Thankfully, AMEX ALWAYS backs up their customers, as they should. Ipsy has zero customer service because you can’t even reach a human the only form of “ipsy customer service” LOL😂
I’m sure that every one of the live and non-bot wouldn’t be happy if they ordered something with their hard earned money only to find out that your hard-earned money didn’t even arrive!! On a human to human level~ Ipsy.. do the right and honest thing with your loyal, longtime customers!! As per this site, Reddit, Google, Lipstick Alley and MANY other viral online platforms that blatantly show the truth of MANY other fuxked up thinfs!! Yosef founded this company with his blood, sweat and tears!! He must be embarrassed that his founding BOXYCHARM back in 2000 when he was in charge it was AMAZING!! it’s so sad that his hard work is now a joke😂 Expired product being sold, overinflated original prices to meet their “huge discount pricepoints, missing products (internal theft in their warehouse!) The only people that have access to the products in the Ipsy warehouse so its internal theft! Ipsy needs to fix this because your internal theft means paying customers are missing our paid for products and if the certain product is “out of stock” so now what..?? Us paying customers are left without what we paid for!! And there’s literally no customer service other than the stupid ipsy bot that is totally useless🙄

Dear Ipsy,
We have extensive financial resources and MANY high profile friends and celebrity connections, the most HEAVYWEIGHT legal team and most importantly the desire to make sure that this dishonest, greedy, unprofessional company that I’ve ever shopped at🙄

You’re welcome.

Ipsy is a service that gives you about 5 beauty products, along with a unique cosmetic bag each month. Its fun to see what you get each month and get to find and try new products that you otherwise may not have even known existed! Shipping does not take long and they have been consistent and trustworthy so far!

I downgraded my membership after being billed for the present month so that I would get the smaller bag the following month. They instead charged me for the smaller bag too and refused to refund my money. I clearly waited until after payment had been made and assumed the change would be for the next month, as I am sure anybody would think. This is very sketchy and unfair and led me to cancel my account altogether. This was not the first issue I have had with billing when changing subscriptions. It’s best to just cancel because you will be billed twice for the same month.

On July 25, 2026, I switch my subscription from ipsy extra to ipsy original. It was the end of the month and I had already received July subscription which was the extra box. They charge me for July instead of August and sent me out a bag that I received today. I already had a bag for July, which was the ipsy extra so now they’re gonna try to charge me for August which the payment that I made should have been for August since I already got a bag in July and it was the end of the billing cycle. they are a bunch of scammers and money hungry people and now they won’t even answer my email to see how they can fix this I am canceling my subscription unless this is fixed immediately that’s just greed at it’s finest. Why give people the option to switch their subscription and charge them twice in that same month makes no sense and it’s diabolical. I just told my daughter to cancel her subscription.

UPDATE: Ipsy emailed me back and they provided me with a resolution to my problem that I am very satisfied with, and I will resubscribe the first of the month. THANK YOU Ipsy for getting it right 🥰 I will also tell my daughter to keep her subscription.

I got my very first and last ipsy bag. I got 5 items in the bag and each item is trash.....pure trash!!! I was scammed for sure! Why have me waste time answering all those questions so you can "personalize" my order and then only send the exact items I made it crystal clear I didn't want and wasn't interested in! Ohhh and then find out there's NO RETURNS AND NO REFUNDS! So your stuck with the stanky cheap trash they sent you. I was so excited for this and it was disappointing to say the least. Don't be scammed and don't waste your time or money. You will not receive nice items like they say you will. I could have bought this stuff at the dollar tree for a lot less and that would have been more customized to my likes. IPSY IS 100% A SCAM!!!!

It took over a week to receive my Glam Bag. The tracking updates were often incorrect, which made it hard to know when it would arrive. When the bag finally came, the items were ok but not as exciting as I expected. The delays made the whole experience frustrating. I was hoping for something better, honestly.

When I "upgraded" my Original membership to Extra, the process left the Original member and simply created an Extra membership. Hence, I received and was charged for two memberships in July. Contacted IPSY support, which explained this happens sometimes when it is near the end of the cycle. I requested a refund for the Original and offered to return the products. IPSY replied no. After multiple fluffy exchanges with IPSY's customer care, I am disputing the charge with my credit card company. And, I canceled my memberships and account with IPSY.

Worst customer service!
I don't know how but somehow my PayPal account got linked to Ipsy membership. I have multiple times tried to cancel my membership now and it says cancelled on my account but keep getting charged on Paypal. I have tried contacting them multiple times but no avail! They have idiotic robots giving the same generic answers over and over again. Theres no phone number and no way to resolve my issue and I just keep losing money and getting third class cheap products mailed to me that are not even for my needs

Ipsy's so-called customer service is a BOT that repeatedly asks for the same info. They should already have all of this info from my orders, so it is a waste of time to even deal with them. I've cancelled my account. In addition, the products are awful. Nothing matches the profile I submitted. The colors are mostly not usable for the average person. Too many products that I've had to give away or discard. Again, Ipsy is a HUGE waste of money.

WARNING TO ANYONE CONSIDERING IPSY: READ THIS BEFORE YOU GIVE THEM YOUR CREDIT CARD INFORMATION.
My experience with IPSY has been an absolute nightmare.
From January through June, IPSY charged me $36.71 every month for the BoxyCharm subscription. During that time, I received only TWO boxes. Let that sink in—I paid for SIX MONTHS of products and received only TWO shipments.
I began contacting customer service in February when my boxes stopped arriving. Instead of fixing the problem, I was repeatedly given the same canned response: “Your order is on the way” or “Your package is scheduled for delivery.” Month after month, I continued to be charged while nothing showed up. The only time I seemed to get any action was when I complained enough. Then a box would suddenly appear, followed by more months of charges and no deliveries.
The most frustrating part is that IPSY refused to replace the missing shipments and refused to take responsibility for the products I paid for but never received. Their customer service team appears to be trained to delay, deflect, and send generic responses rather than actually solve problems.
After months of being ignored and paying for products I wasn’t receiving, I finally canceled my subscription on June 26. You would think that would be the end of it. Nope. IPSY charged my account AGAIN on July 9 after my cancellation.
When I opened yet another support ticket, I was told they do not issue refunds. Apparently, IPSY has no problem taking customers’ money but suddenly has strict policies when it comes to giving it back. Once again, I was promised that I would “receive my products.” Considering I’ve been hearing that same line since February while boxes failed to arrive, that promise means absolutely nothing.
At this point, it feels like IPSY’s business model is centered around collecting subscription payments while hoping customers eventually give up trying to get the products they’ve already paid for.
I’ve spent months chasing missing orders, opening support tickets, following up on emails, and receiving empty promises. The lack of accountability is staggering.
If a company can charge your credit card every month without fail, they should be able to deliver the products you paid for. IPSY managed to do one of those things perfectly and completely failed at the other.
Avoid this company. There are plenty of beauty subscription services that actually ship their products and treat customers with respect. IPSY has lost my trust completely, and I will never subscribe again.

For the past 2 months, the ONLY items they've sent that I'll ever even use, were the 2 I personally picked. Everything else was either on my "rarely" list (because "never" is not an option) or in a color I do not even use. When I reach out to customer service, I get a generic "oh, no! This isn't the experience we want for you" prompt offering no solution. Their generic response is a perfect example. I reached out to them repeatedly, through their site, before cancelling my subscription with them. They kept telling me to update my beauty profile (that already told them I didn't want the stuff I was getting), and pretty much shifted the blame to me. The false empathy is just the icing on the cake.