I had a very nice call with Fadwa.Very appreciate, that she told me more about the new Terea products available and helped me to choose the right ones for me to try.She was very helpful and informativ... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ed was fantastic. He was polite, friendly and patient whist looking into a question I had concerning an email I received from Iqos today and our call came to a satisfactory conclusion in a timely m... Toon meer
First order from them. Cruelly cocked up, sending a withdrawals suffering customer a single tub of 10 ZYN rather than the order of 10 tubs of regular size. Live chat handler "Maria" needed me... Toon meer
Bedrijf heeft geantwoord
Always an excellent service received from iqos service desk. Any issues resolved quickly through to completion. Tina was great yesterday when I had a question and wanted to change my subscription d... Toon meer
Bedrijfsgegevens
Over IQOS UK
Geschreven door het bedrijf
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Contactgegevens
Verenigd Koninkrijk
- 0800 432 0000
- iqos.com/gb/en
4,4
Uitstekend
9K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
positive experience
I had a positive experience of replacing a faulty charger. Really appreciate Mehdi’s clear instructions and assistance
19 juni 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi, Marija.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Thanks Mehdi much appreciated for yoir…
Thanks Mehdi much appreciated for yoir help
18 juni 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi, Yousef.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Good customer service
Good customer service
Medhi sorted my problem caused by DPD who are pretty useless and always sending parcels back without attempting to deliver.
18 juni 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Natasha, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Spoke to Ed
Spoke to Ed
Very polite and did his best to advice and support my queries ..
Wishing him the very best
18 juni 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi, Jacob.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Great costumer service
I had a couple of issues with a delivery and Jasmine was very helpful sorting it out.
Thank you
17 juni 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi, Carmen.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Thanx Marie,kind regards!
17 juni 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi, Raul.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Excellent service
YASSINE was extremely helpful, couldn’t get my iluma 1 to work, but offered me a new device at a very good price. I have now ordered this, paid for it and look forward to receiving it tomorrow.
17 juni 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hello, Jenifer. We are very happy to read that you are enjoying your IQOS and that you are satisfied with our services. Indeed, with IQOS, our aim is to provide adult smokers with better alternatives than cigarette smoking and a smooth switching process.
Have a good day.
Call about my new iqos device
I had a call from Fadwa, she was very nice, 10/10 call.
17 juni 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi, Raisin.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Daisy was delightful
Daisy was delightful, really canny, friendly and happy.
15 juni 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi, Rachel.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Love iqos and terea products
Love iqos and terea products. Gave up smoking regular cigarets 7 years ago and have no regrets. Customer support is always helpfull and have constant offers. Daisy was lovely today l, got an offer 3 packs of Terea for £10. Keep up the good work!
16 juni 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hello, Alexandra. We are very happy to read that you are enjoying your IQOS and that you are satisfied with our services. Indeed, with IQOS, our aim is to provide adult smokers with better alternatives than cigarette smoking and a smooth switching process.
Have a good day.
Amazing help
Amazing help, genuine human conversation, felt comfortable taking my time choosing flavours and explaining the devices and it’s positives!
16 juni 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi, Zana.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
I had a great experience with Ed at…
I had a great experience with Ed at IQOS. He was extremely helpful, polite, and professional throughout. He took the time to answer all my questions, explained everything clearly, and made the whole experience easy and enjoyable. It’s clear he cares about providing excellent customer service. Thank you, Ed, for your help and for making such a positive impression.
16 juni 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi, K.S.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Antwoord van IQOS UK
Hi, Sufi.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Excellent little device
Excellent little device, have been using since I received it. No issues with the device. Also thank you to Daisy fir her friendly advice and recommendations.
15 juni 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hello, Xeno.
We are very happy to read that you are enjoying your IQOS and that you are satisfied with our services. Indeed, with IQOS, our aim is to provide adult smokers with better alternatives than cigarette smoking and a smooth switching process.
Have a good day.
Antwoord van IQOS UK
Hi, Claudiu.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
must have
such an incredible device! makes smoking much more enjoyable - not to mention mohammed’s incredible customer service, making sure i was all set up. couldn’t be more grateful!
13 juni 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi.
We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Very helpful
The customer agent Redouane has been most helpful and friendly
13 juni 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Marc, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best. Marion, IQOS Team
Absolutely ridiculous
Absolutely ridiculous. I have 4 devices of 3 duo iqos, but because no more heets for these devices have to throw them away. Now iluma iqos and Terea is not good at all. You can’t have satisfaction same as with old devices and old heets. Shame…
13 juni 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi AB, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email.
Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Ysssine is very polite
Ysssine is very polite, helpful and professional. He dealt with my query quickly and efficiently
12 juni 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi, thank you for the positive feedback!
Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best. Marion, IQOS Team
Very quickly and helpful
Very quickly and helpful. 5star customer support
12 juni 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Anca, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.